MGT Ch. 1-7
John is offered an attractive incentive to steal sensitive information about his company's wealthy investment customers. Which of the following statements best reflects John's thoughts if he is at the principled level of moral development?
By stealing from another person, I will be in violation of the moral standards I've come to expect of myself.
Which of the following describes a dynamic environment?
Competitors move into and out of the industry frequently.
Hofstede's Five Dimensions of National Culture would predict which of the following?
The French employees believe that rank should have its privileges.
________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.
Top managers
Marco works for a multinational corporation as a plant manager but must receive approval from the home office for any management changes to production processes. Marco most likely works for ________.
a global company
Miller's Multivitamins uses only organically grown fruits and vegetables in its vitamins. It purifies any water used in its processes before releasing it back into the environment and exceeds the EPA requirements for cleaning particulates from the air it uses. Which approach to green management does Miller's Multivitamins use?
activist
After nearly 30 years of growth, sales at Ida's company have begun to decline. None of the managers have been able to determine the cause. Some say the entire economy is in recession; others blame a change in suppliers; still others say the work ethic among employees just isn't what it used to be. This is an example of ________.
an unstructured problem
A U.S. business that provides on-site childcare facilities for employees is ________.
being socially responsive
Transnational organizations are also known as ________.
borderless organizations
When managers make decisions that are rational but limited by their ability to process the information, they are following the concept of ________.
bounded rationality
The two metaphors commonly used to describe the two views of the change process are ________.
calm waters and white-water rapids
A ________ is a formal statement of an organization's primary values and the ethical rules it expects its employees to follow.
code of ethics
Multidomestic corporations ________.
decentralize management and other decisions to the local country
Belinda wants to introduce a new model to the product line. Three models are being developed. Belinda can choose only one. She has decided to focus on target market size, production costs, and net profits. These are Belinda's ________.
decision criteria
Which of the following are the two dimensions of environmental uncertainty?
degree of change and degree of complexity
Creativity is most essential in which of the following steps of the decision-making process?
developing alternatives
Which of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?
education and communication
Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.
efficiency, effectiveness
Labor strikes are an example of which of the following internal change factors?
employee attitudes
Edgar hired a graduate from his alma mater, thinking he would be a successful first line supervisor. Unfortunately the new hire hasn't worked out as well as hoped. Edgar decided to invest time and money in training for the new hire but saw little improvement. Next he assigned a successful supervisor to mentor the young employee. The problems persisted. Edgar is displaying ________.
escalation of commitment
________ refers to the social traits that are shared by a human population.
ethnicity
The final step in the decision-making process is to ________.
evaluate the outcome of the decision
Gilda has an idea that would streamline operations, reduce costs, and increase profits. Her idea requires the cooperation of several departments, some of which have demonstrated a resistance to change. By considering the context in which the changes must happen and the people in her organization, Gilda is using ________.
evidence based management
Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________.
first-line manager
Supervisor is another name for ________.
first-line manager
Marriott hotels are noted for their fantastic service. Their motto is "Ladies and gentlemen serving ladies and gentlemen." To build and maintain this level of service, which of the following guidelines should managers follow?
giving service-contact employees continual training on product knowledge, listening, and other behavioral skills
To be named on the Global 100 list, which is announced each year at the World Economic Forum, a company ________.
has to display a superior ability to effectively manage environmental and social factors
Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________.
helping others accomplish their work goals
Abby listened to the weather report this morning before work. As a result, she drove her car and carried an umbrella instead of riding her motorcycle to work. Whether she realizes it or not, Abby ________.
implemented a decision
An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. The manufacturer ________.
increased its efficiency
________ is the process of taking a creative idea and turning it into a useful product or work method.
innovation
An ethnocentric attitude ________.
is the belief that the home country has the best work approaches and practices
As part of the orientation for her internship, Rebecca was informed that ________ are the people who direct the activities of others in an organization.
managers
What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees?
mockery and insults
________ involves exchanging something of value for an agreement to lessen the resistance to the change effort.
negotiation
An individual is likely to resist change because of the feeling ________
of uncertainty
The soccer league in England is notorious for the number of team managers fired over the course of a single season, which stands at no fewer than eight managers on average, owing to poor team form and consequently, poor results. It is evident from this information that the league endorses a(n) ________ view of management.
omnipotent
Which of the following represents the two views of managerial impact on the success or failure of the organization?
omnipotent and symbolic
Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________.
organization
When the VP of marketing selected the new product development team members, he made sure there was a mix of ages, genders, and ethnicities on the team. This VP was most concerned with ________.
organization strategy
In his exit interview, James, a member of a minority group, mentioned that he had been passed over for promotions in favor of less qualified internal candidates. This situation relates to ________.
organizational performance
Organizational change is any alteration of ________.
people, structure, or technology
Differences arising from which of the following factors becomes more important to people as they get to know each other?
personality
Stress symptoms are grouped under the categories of ________.
physical, psychological, and behavioral
Today, the basic management functions include ________.
planning, organizing, leading, and controlling
A(n) ________ attitude is the view that employees in the host country know the best practices for running their operations.
polycentric
________ are called the iGeneration, because they've grown up with technology that customizes everything to the individual.
post millennials
The International Monetary Fund is an organization that ________.
promotes international monetary cooperation
Which of the following is an example of an efficient manufacturing technique?
reducing product costs
________ results in a solution that is considered "good enough."
satisficing
An increase in the diversity of his department has led to conflict and animosity. To reduce this and allow his team to become more productive, Lemuel has asked the Human Resources department to provide ________ for his people.
sensitivity training
In the United States a company that meets but does not exceed federal pollution control standards and does not discriminate in hiring, promotion, and pay is generally meeting its ________.
social obligation
Carson wants to build an electricity generating plant that uses combustible fuels collected from the city's garbage, and located near the downtown government area so that the steam could be used for heating the government buildings after it has passed through the generating turbines. Carson is being mostly ________.
socially responsive
The ________ view is that management's social responsibility goes beyond making profits to include protecting and improving society's welfare.
socioeconomic
Discrimination refers to ________.
someone acting out their prejudicial attitudes toward people who are the targets of their prejudice
The total world population is forecasted to hit 9 billion by 2050, at which point the United Nations predicts the total population will either stabilize or peak after growing for centuries at an ever-accelerating rate. The main reason for this major shift is ________.
the decline in birthrates as nations advance economically
If you were talking to Todd, an average person, and asked him what the term culture meant, he would reply that it is ________.
the shared values and practices of the firm
An organization's competitors and employees are considered to be stakeholders who are affected by the organization's decisions and actions.
true
In the late 1970s, Apple launched the Apple computer for individual use. It was a radical concept; there was no precedent for this type of product. Under these circumstances, Apple faced a situation of ________.
uncertainty
________ defined as the basic convictions about right and wrong decisions and behavior.
values
Parochialism is a tendency to ________.
view the world solely through one's own eyes and perspectives
The ways in which people in an organization are different from and similar to one another is known as ________.
workplace diversity
The ________ is a group of five closely associated institutions, all owned by its member countries, that provides vital financial and technical assistance to developing countries around the world.
world bank group
Which of the following most accurately reflects the symbolic view of management?
External forces are responsible for an organization's success or failure.
Which of the following is an example of workplace discrimination in the form of exclusion?
Many women in finance claim they are assigned to marginal job roles or are given light workloads that don't lead to promotion.
The North American Free Trade Agreement includes ________.
Mexico, Canada, and the United States
Which of the following would make Mary realize that the company where she works has a strong culture?
Most employees are aware of company history.
________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.
Organizational development
Which of the following statements is true of the changing trends in U.S. workplaces?
Organizations must recognize that they can't expect employees to assimilate into the organization by adopting similar attitudes and values.
Social obligation is the obligation of a business to meet its ________.
Social obligation is the obligation of a business to meet its ________.
