MGT Chapter 12 Quiz

9. Which of the following is NOT one of the Big Five personality dimensions?

Empathy

15. Older workers ____.

None of these

14. Which of the following statements about disabilities is true?

Accommodations for disabilities needn't be expensive.

21. The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____.

Affirmative action

28. Which of the following is an example of a diversity principle that will help managers do a better job of managing company diversity programs?

All of these

23. Affirmative action programs are typically designed to ____.

Compensate for past discrimination

11. An individual's ____ refers to his or her tendency to respond to situations and events in a predetermined manner.

Disposition

16. ____ helps companies grow by improving the quality of problem solving and improving marketplace understanding.

Diversity

18. ____ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."

Diversity

24. ____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

Diversity

29. A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures.

Diversity audit

22. A key difference between affirmative action and diversity is that ____.

Diversity has broader focus

1. Which of the following statements explains why diversity actually makes good business sense?

Diversity helps companies attract and recruit talented employees

27. Which of the following diversity practices is a special kind of mentoring?

Diversity pairing

10. To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____.

Make commintment to reasonable workplace

12. ____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

Personality

13. Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

Racial or ethnic

8. Which of the following jobs would be most likely to require someone who has high degree of extraversion?

Salesperson

17. ____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

Social integration

20. nlike ____, which punishes companies for not achieving specific gender and race differences in their work forces, ____ programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.

affirmative action; diversity

2. The two basic types of diversity training programs are ____.

awareness training and skills-based diversity training

30. People with the Big Five dimension of ____ respond well under stress.

emotional stability

5. Which of the Big Five personality measures has the greatest impact on behavior in organizations?

emotional stability

19. Diversity helps companies grow by ____.

improving marketplace understanding

3. The term ____ refers to a work environment where (1) each member is empowered to contribute in a way that maximizes the benefits to the organization, customers, and themselves; and (2) the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.

organizational plurality

7. Conscientiousness is ____.

the degree to which someone is organized, hardworking, responsible, and achievement-oriented

6. Which of the following is the most commonly used paradigm for managing diversity?

the discrimination and fairness paradigm

25. Organizational plurality is consistent with:

the learning and effectiveness paradigm

26. Which of the following is a paradigm for managing diversity?

the learning and effectiveness paradigm

4. Organizational plurality is consistent with ____.

the learning and effectiveness paradigm