MGT: Chapter 9

Changes occurring in the global workforce include which of the following? (Choose every correct answer.)

A retiring workforce leading to gaps in leadership Technology allowing more people to work remotely Increasing diversity in the workforce

What are some of the complex challenges for managers caused by globalization? (Choose every correct answer.)

Actions that may be customary in one setting may be unethical—even illegal—in another. Issues of right and wrong are blurred between one culture and another.

Which of the following actions can companies take to help their expatriate employees succeed? (Choose every correct answer.)

Assign mentors to help the employees. Familiarize the employees and their families with the location before they officially relocate. Provide the employees clear objectives and expectations.

Identify statements that highlight the impact of minorities and immigrants on the U.S. workforce. (Choose every correct answer.)

Black, Asian, and Hispanic workers hold more than one of every three U.S. jobs. Foreign-born workers make up more than 17 percent of the U.S. civilian labor force.

Which one of the following is NOT identified by the ADA as a form of disability?

Broken arm

______ refers to how tightly knit a group is and the degree to which group members perceive, interpret, and act on their environment in similar ways.

Cohesiveness

Challenges of managing a diverse organization include which of the following? (Choose every correct answer.)

Communicating effectively with team members who may not all be fluent in the same language Trying to understand the perspective of someone with a very different world view Keeping workers from only cooperating with people who are similar to themselves

Which of the following statements are TRUE regarding the cultivating of diversity for organizations? (Choose every correct answer.)

Cultivating diversity needs to be an organizationwide effort. Cultivating diversity needs to be supported by the personal commitment of individual managers. Cultivating diversity needs to be well planned.

Which of the following are traits that may be associated with candidates who are likely to succeed in a global environment? (Choose every correct answer.)

Cultural adventurousness Business knowledge Sensitivity to cultural differences Willingness to take risks

Lack of cohesiveness in a group can affect performance in which of the following ways? (Choose every correct answer.)

Decreased productivity Increased miscommunication

Which of the following actions should an organization take to prevent sexual harassment? (Choose every correct answer.)

Discipline a proven offender immediately. Develop a comprehensive organization-wide policy on sexual harassment. Conduct training sessions with supervisors to explain Title VII requirements and procedures. Establish a formal complaint procedure.

Which of the following is a component of support groups? (Choose every correct answer.)

Emotional support Career support Feedback on problems

Mentoring programs are designed to do which of the following? (Choose every correct answer.)

Encourage minorities to assume management roles Help individuals interact with the informal leadership network within a company Allow experienced workers to teach company norms to inexperienced workers

______ is the tendency to judge others by the standards of one's group or culture, which are seen as superior.

Ethnocentrism

What are methods that a company can use to attract a diverse, qualified workforce? (Choose every correct answer.)

Executing effective recruiting practices. Publicizing their commitment to diversity

The civil rights movement, which led to the Civil Rights Act of 1964, was the catalyst for many of the rights that we take for granted today. These rights include which of the following? (Choose every correct answer.)

Fair treatment in housing Illegality of religious discrimination Equal opportunity in the workplace

True or false: An important step in career development is to make sure deserving employees have the opportunity to work in staff positions.

False

True or false: Obtaining top management's leadership and commitment is not necessarily critical for diversity programs to succeed.

False

Which of the following are the four cultural dimensions in Hofstede's model? (Choose every correct answer.)

Individualism/collectivism Uncertainty avoidance Power distance Masculinity/femininity

Which of the following are ways an organization can communicate to its employees the commitment top management has to diversity efforts? (Choose every correct answer.)

Link managerial compensation directly to the accomplishment of diversity goals. Participate in diversity programs and make participation mandatory for all managers. Incorporate the organization's attitudes toward diversity into its mission statement and strategic plans.

Which of the following statements apply to the concept of managing diversity in the workplace? (Choose every correct answer.)

Managing diversity involves recruiting, training, promoting, and utilizing individuals with different beliefs, capabilities, and cultures. Managing diversity involves recognizing common characteristics of groups while dealing with employees' differences to the firm's advantage.

______ are higher level managers who help ensure that employees are introduced to top management and socialized into the norms and values of the organization.

Mentors

Which of the following changes is taking place in the global workforce?

Middle skills jobs are disappearing.

Components of corporate work and family policies include which of the following? (Choose every correct answer.)

Parental leave Care for elderly dependents Time off to care for sick family members

The changes impacting the size of the U.S. workforce include which of the following? (Choose every correct answer.)

Projected retirement of the Baby Boom generation workers Higher competition for the best candidates Lower birthrates in the United States

An organization seeking to benefit from becoming multicultural and employing a diverse workforce should do which of the following? (Choose every correct answer.)

Secure top management's leadership and commitment. Train employees in diversity. Assess the organization's progress toward goals.

Which of the following are common communication problems in the workplace? (Choose every correct answer.)

Speed Misunderstandings Inaccuracies Inefficiencies

Common unexamined assumptions people make concern which of the following? (Choose every correct answer.)

The role of women as caregivers The role of men as providers Heterosexual norms

The main source of problems people have when working abroad is which of the following?

Their own cultural conditioning

What is the purpose of affirmative action programs?

To rectify past discrimination

How can companies recruit disabled and impoverished people? (Choose every correct answer.)

Transport the workers to and from the job site Send recruiters with job information to the areas where the workers live Offer to house the workers close to the job site

Which of the following is sexual harassment?

Unwelcome sexual conduct as a condition of employment

Managing diversity is more than hiring women and minorities; it is complex and involves which of the following? (Choose every correct answer.)

Valuing employee differences to build an effective organization Recognizing the characteristics common to specific groups of employees Managing a culturally diverse workforce

Which of the following are forms of disabilities as identified by the ADA? (Choose every correct answer.)

Visual impairments Physical impairment from heart disease Alcoholism Speech impairments

Which of the following statistics reflect the change in the number of women working outside the home?

Women make up roughly 47 percent of the labor force. Nearly 60 percent of marriages have two earners. About one-fourth of married women earn more than their husbands.

Special efforts to recruit and hire qualified members of groups that have been discriminated against in the past are called ______.

affirmative action programs

Skill building in diversity training programs is designed to ______. (Choose every correct answer.)

allow employees to develop the skills they need to deal with customers allow all employees to develop the skills they need to deal effectively with one another teach active listening, coaching, and how to provide feedback

Corporate work and family policies ______.

are increasingly important recruiting tools

Understanding someone else's perspective is difficult because our own _______ and perspectives seem so familiar.

assumptions

A successful manager in a global environment ______.

attempts to understand people from other cultures

Sexual harassment in the workplace ______. (Choose every correct answer.)

can include displays of pornography violates Title VII of the Civil Rights Act of 1964 has both male and female victims

The _______ _______ movement was the impetus for many of the rights we take for granted today.

civil rights

An organization lacking in group ______ will experience mistrust, miscommunication, stress, and attitudinal differences, resulting in decreased performance.

cohesiveness

When group members perceive things and behave in similar ways, the group has ______.

cohesiveness

The most common source of problems in managing diversity is ______.

communication

To become effective managers of diverse organizations, managers first have to identify and overcome a number of challenges, including ______. (Choose every correct answer.)

communication problems a low level of cohesiveness unexamined assumptions stereotyping

Managers of global organizations, in particular, must understand the way ______ influences how people perceive and behave in order to be effective.

culture

Hu thought his short work-related trip to Venezuela would be exciting. What he didn't expect was the disorientation and stress that he would feel while trying to work in such a different culture from his own. Hu is experiencing ______.

culture shock

The disorientation and stress associated with being in a foreign environment is referred to as ______.

culture shock

Stereotyping within an organization can ______.

decrease the aspirations and commitment of stereotyped employees

Companies that hire a diverse workforce ______.

develop products that meet consumers' needs in regional and international markets

Diversity training programs make an effort to ______. (Choose every correct answer.)

develop the skills needed to manage a diversified workforce effectively identify and reduce hidden biases build awareness and skills in this area

Career _______ programs can give a wide range of employees exposure and experience in line jobs and as a result make senior management positions more available to them.

development

Sources of stress experienced by global managers include culture shock, language barriers, and ______.

differences in work values

Managing ______ means being aware of the characteristics that members of a group have in common yet managing them as individual employees.

diversity

The role of support groups is to provide _______ and career support to minority groups.

emotional

Ironically, it is our own cultural conditioning that is an obstacle to us recognizing the degree of ______ in our world view; each of us believes our culture to be superior, and we see the world from that vantage point.

ethnocentrism

The often unconscious tendency to assume something done differently in another culture is being done incorrectly exemplifies ______.

ethnocentrism

Workers from the parent company of an organization are called ______.

expatriates

The unseen obstacle that prevents many women and minorities from ascending the managerial ladder is known as the ______.

glass ceiling

Managing diversity includes ______.

greatly appreciating and utilizing employee differences to create a more effective and lucrative organization

Challenges of managing a diverse organization include which of the following? (Choose every correct answer.)Employees who are not part of the prevailing group in a monolithic organization usually ______.

have low-status jobs

Employees who are not part of the prevailing group in a monolithic organization usually ______.

have low-status jobs

According to researchers, younger workers can be challenging to manage because they tend to be ______. (Choose every correct answer.)

high performers high maintenance

Company employees who are natives of the country where an overseas subsidiary is located are known as ______.

host-country nationals

The importance of diversity for U.S. companies is demonstrated by the growth of ______ in the U.S. workforce.

immigrants

Diversity and inclusion initiatives positively impact an organization's competitive advantage through:

increased ability to leverage creativity and innovation in problem solving. improved perspective in differentiated markets. increased ability to attract and retain talent.

A huge change in the United States' labor market has been the ______.

increasing amount of women working outside the home

Saaiy prefers to think of himself and his needs when making decisions. This preference suggests that Saaiy prefers a(n) ______ culture.

individualistic

Managing diversity means being cognizant of the traits common to a group of employees while also guiding and meeting the needs of these employees as ______.

individuals

Skill building in diversity training is designed to teach ______ skills.

interpersonal

Hostile environment sexual harassment ______.

leads to an offensive work environment

Understanding and deeply valuing employee differences to build a more effective and profitable organization is known as ______.

managing diversity

A ______ organization is one that has a low degree of structural integration; employs few women, minorities, or other groups; and thus has a highly homogeneous employee population.

monolithic

Common sources of stress experienced by global managers include all of the following except ______.

office politics

Challenges faced by companies working with younger workers include creating stimulating work environments, offering reasonable work schedules, designing projects based on team work, and providing opportunities for ______.

positive feedback

An organizational assessment is a key step in managing diversity and should assess an organization's workforce, culture, policies, and practices, in areas such as ______. (Choose every correct answer.)

promotions benefits compensation recruitment

Companies can help their global staff succeed by ______.

remaining in close contact with them

A company's sexual harassment policy ______.

should prohibit sexual harassment under any circumstances

The United States workforce is expected to ______.

shrink due to lower birthrates

When members of organizations inappropriately typecast their "different" colleagues based on their own interests, values, and cultures, it is referred to as ______.

stereotyping

Quid pro quo harassment occurs when ______.

submission to sexual conduct is used as a basis for employment

Workers for an overseas subsidiary who are natives of a country other than home or host countries are known as ______.

third-country nationals

Identifying and reducing hidden biases and developing skills to manage a diverse workforce are done through diversity _______ programs.

training

The purpose of an organization conducting a cultural competency assessment includes all of the following except ______.

using the data to identify prejudiced employees

A glass ceiling is a metaphor for an invisible barrier for ______.

women and minorities to move up the corporate hierarchy