MGT Chapter 9

Folding arms, crossing hands, and crossing legs communicate

defensiveness

True or false: A recent national survey of nearly 1,000 employers revealed that recent college grads excelled at soft skills such as communications and people skills.

false

True or false: Nonverbal communication includes your facial expressions and body movements, but not how you dress or how close you stand to other people

false

True or false: Restricting employees' use of social media at work generally leads to gains in productivity.

false

True or false: The most important part of stage presence is your physical movement around the area where you are presenting.

false

True or false: Communication begins when a sender encodes an idea or thought.

true

True or false: Linguistic style refers to a person's characteristic speaking pattern.

true

True or false: Social listening is a dimension of listening that pertains to how we communicate and listen to others using social media and communication technologies that influence our personal engagement with others.

true

True or false: The acronym that helps you to remember the factors in addressing difficult conversations is STATE.

true

Which of the following is not an element of an effective social media policy?

prepare everyone to be a spokesperson for the company's online policies

When calling on prospective clients, all of the following are workable communication strategies except

cold calling prospective clients

Christopher, a department manager, is attending the monthly budget planning meeting where all the department managers report on their current status. Both before and after his own presentation, he sits forward in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after their responses. He is exhibiting the ________ style of listening.

active

________ is the process of interpreting and making sense of a message.

decoding

Which of the following is not a step of the TED protocol for effective presentations?

evaluate your presentation

Linguistic style includes all of the following except

eye contact

What is the most important part of stage presence?

eye contact

Sources of noise affect all the links in the communication process. Which of the following is not a source of noise? language differences, speech impairment, illegible handwriting, poor hearing, in person face to face conversation

in person face to face conversation

Which of the following is not an example of a crucial conversation?

inviting a friend to dinner

True or false: The way to begin managing up is by assessing your manager's receptiveness.

true

True or false: Women are expected to communicate less aggressively than men and to interrupt others less.

true

Neal has asked Liz, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is Neal in?

put it together