MGT CHP 9
What strategy do employers use to eliminate the risk of bias in job interviews?
Use a committee of three or more people to design, conduct, and evaluate the interview.
Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.
Working conditions Job security Employee compensation Employee benefits
When she applied for a job as a firefighter, Jill was administered a series of employment tests that measured her strength and stamina in activities such as climbing stairs, dragging weights, and carrying heavy equipment. Which of the following BEST describes the type of employment test Jill had to complete?
ability
Ability, performance, and personality tests are the three most common types of ______ tests.
employment
Which of these are common methods for conducting job interviews?
face-to-face, phonecall, video
Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?
fair
A(n) is a complaint by an employee that management has violated the terms of the labor-management agreement.
grivance
The economic or productive potential of employee knowledge, experience, and actions is referred to as capital.
human
The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____.
performance management
During his interview at Rickson Electric, Hal was handed a malfunctioning switch, given a toolbox, and asked to fix the switch. What kind of employment test does this describe?
performance test
Adjustment, energy, sociability, independence, and need for achievement are measured on ______ tests.
personality
Enrique was given an employment test that measured his desire to work hard and perform well at his job. This is an example of what type of employment test?
personality
Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in _____ management.
(HR) Human Resource
Research has shown that an effective employee socialization program has which of the following effects?
Enhanced job satisfaction Reduced turnover Improved employee performance
Which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws
Equal Employment Opportunity (EEO) Commission
The agency whose job it is to enforce anti-discrimination and other employment laws is called the _____.
Equal Employment Opportunity Commission
In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?
Evaluation
True or false: When considering the staffing an organization may need, it is better to assume that the organization won't change much.
False
Helping a new employee to learn the ropes of the organization and fit easily into the new job is known as ______.
Specific Achievable
Ratification
The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called n Blank 1 Blank 1 n, Incorrect Unavailable.
What occurs during a structured interview?
The interviewer asks every candidate the same set of questions.
What should a human resources manager focus on when determining an organization's long-term staffing needs?
The organization's vision and strategic plan
What are reasons that the forced ranking approach to performance appraisal is falling out of favor?
The system gets rid of talented as well as untalented people. It creates legal risk due to the perception of bias. It results in reduced employee performance.
Many employers are wary of giving references for which of the following reasons?
They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer. They fear that negative reviews may result in former employees suing the company.
Which of the following are typical reasons for which employees might be transferred?
To broaden their experience in being assigned to a different position To retain their interest and motivation by being presented with a new challenge To solve employee problems, such as personal differences with a boss To solve organizational problems by using their skills at a another location
Which of the following are typical reasons for which employees might be transferred?
To retain their interest and motivation by being presented with a new challenge To solve organizational problems by using their skills at a another location To broaden their experience in being assigned to a different position To solve employee problems, such as personal differences with a boss
What are strategies managers can use to prevent or address sexual harassment in the workplace?
Train supervisors in Title VII requirements. Establish a formal complaint procedure. Establish and distribute a sexual harassment polic
True or false: During the candidate selection process, human resource managers should try to predict how long a candidate will stay in the job.
True
During the interview, hiring manager Susan asked job applicants whatever questions popped into her head, with no systematic scoring procedure for their answers. This is an example of a(n) ______ interview.
Unstructured
Which social network is most commonly used for external recruiting?
Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes _____.
an objective appraisal
All job candidates who are interested in working for Devlin Management must first complete an online form that lists their education, work history, and certifications. This is an example of a(n) ____ form.
application
While it provides a more accurate assessment of an applicant's job-related personality characteristics, the ______ has been criticized as being overly subjective and more prone to interviewer bias. In addition, its format can cause legal trouble because some questions may be unrelated to the job.
unstructured
If employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias.
validity
Strategic human resource planning is focused on which two initiatives?
- Predicting future employee needs - Understanding current employee needs
What proportion of U.S. organizations use social networks to find new employees?
90
Elena, who is Hispanic, was told by the personnel director that she did a great job at the interview but that he couldn't hire her because all the other candidates had a college degree and she did not. However, because the position didn't require a college degree, the personnel director's reasoning would be an example of which type of workplace discrimination?
Adverse impact
Maria, a senior product manager at Impasse Software, recently retired. Since sales of Maria's primary products have been declining for years, the human resource manager decides not to replace her and instead reassigns all of her subordinates to different departments. What is this an example of?
Attrition
Maria, a senior product manager at Impasse Software, recently retired. Since sales of Maria's primary products have been declining for years, the human resource manager decides not to replace her and instead reassigns all of her subordinates to different departments. What is this an example of? Attrition
Attrition
When Marissa applied for a position at Blake Products, she was asked to provide the names and telephone numbers of three people who would be able to speak about her work performance at her last job. Which of the following selection tools does this BEST describe?
Background information
Human resource mangers use the term to describe a situation in which an employee leaves and is replaced through internal or external hiring.
Blank 1: turnover, turn-over, or turn over
Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission?
Civil Rights Act of 1964
Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action?
Discipline
The agency whose job it is to enforce anti-discrimination and other employment laws is called the _____.
EEO
Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.
Fair Labor Standards Act
What is the intended benefit of the forced ranking approach to performance appraisal?
Fair Labor Standards Act
Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?
Fair Labor Standards Act
_____ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.
HR
What is the intended benefit of the forced ranking approach to performance appraisal?
It encourages managers to reward top performers and discipline poor performers.
If Alec wants to fill a vacancy in his department with an existing employee, which of the following techniques would be most appropriate?
Job posting
Which legislative act was passed to ensure safe and healthy working conditions for employees?
Occupational Safety and Health Act (OSHA)
As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.
RECRUITING
Which of the following is not legal as the basis for hiring and promotion decisions?
Religion Gender Skin color
_____ prohibit employees from being required to join a union as a condition of employment.
Right-to-work laws
When he applied for a clerical position at Halewood Manufacturing, Tyrone was asked to complete an employment test that assessed his keyboarding skills as well as his mathematical skills. What type of employment test did Tyrone complete?
ability test
In order to achieve equality of opportunity within its organization, Clarkson Company has taken steps such as active recruitment, the elimination of prejudicial interview questions, and establishment of minority hiring goals. Clarkson's efforts can be BEST described as _____
affirmative action
In which step of the learning and development process does the employer identify if there are gaps in what new employees need to know and if those gaps can be filled by learning and development?
assessment
As a finalist for a management position with Emerson Mechanical, Caitlin participated in a two-day review of her management capabilities. She was required to go through a series of group and individual exercises designed to simulate the conditions of the job in order to determine whether she had the necessary skills and abilities. This BEST describes a(n) _____.
assessment center
Rank the steps of the learning and development process in order, placing the first step at the top and the last step at the bottom.
assessment, objectives, selection, implementation, evaluation
The first step in the unionization process is to have workers sign _______ which designate a certain union as the workers' bargaining agent.
authorization cards
Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job.
base pay
Jorge is a customer service associate in an upscale supermarket. The monetary payment he receives in exchange for performing his job is referred to as _______.
base pay
During a(n) ______ interview, the interviewer explores what the applicant has actually done in the past.
behavioral
Most of the questions Scott was asked during his interview were about past actions and accomplishments. This is an example of a(n) ______ interview.
behavioral-analysis
Most of the questions Scott was asked during his interview were about past actions and accomplishments. This is an example of a(n) ______ interview.
behavioral-description
Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____.
benefits
Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.
benefits
The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.
collective bargaining
The process through which the union and management negotiate pay, benefits and other work terms is _____.
collective barganing
The three elements of include wages and salaries, incentives, and benefits.
compensation
An employee may be or moved downward to a job with lower responsibilities and pay, if he or she performs poorly for an extended period.
demoted
Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace .
discrimination
Sonja was not promoted to the position of manager of the road work crew because her boss doesn't feel that a woman can supervise as well as a man. This an an example of _____.
disparate treatment
Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?
downsizing
When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions they are viewing them as _____.
human capital
Taylor, the human resource manager at a large manufacturing firm, wants to fill an entry-level management position with an internal candidate if possible. To help her determine current employees' qualifications in terms of education, training and experience, she consults the organization's _____.
human resource inventory
Taylor, the human resource manager at a large manufacturing firm, wants to fill an entry-level management position with an internal candidate if possible. To help her determine current employees' qualifications in terms of education, training and experience, she consults the organization's _____.
human resources inventory
Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers. fringe benefits
incentives
Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.
incentives
A human resource is a listing of the organization's employees by name, education, training, languages, and other important information needed to identify qualified individuals for openings within the organization.
inventory
What is the intended benefit of the forced ranking approach to performance appraisal?
it encourages managers to reward top performers and discipline poor performers.
Hourly workers at Brite Electroplating have joined an organization to protect their interests by bargaining with management over job-related issues. This organization is a(n) _____.
labor union
Don was temporarily dismissed from his company because sales are slow. When the situation improves at the company, he will likely be brought back as an employee. This is an example of being _____.
laid off
A performance appraisal is likely to contain which two of the following types of information?
likely to contain which two of the following types of information? - Assessment of performance - Performance feedback
Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals.
objective
Yuki was just hired as a financial analyst and will spend the next two weeks learning company policies, procedures, and culture with other new hires. This type of process is known as ______, or employee socialization
onboarding
Yuki was just hired as a financial analyst and will spend the next two weeks learning company policies, procedures, and culture with other new hires. This type of process is known as ______, or employee socialization.
onboarding
Helping a new employee to learn the ropes of the organization and fit easily into the new job is known as ______.
orientation
When Keisha started her new job, she went through ______ to help her transition and fit smoothly into the job and organization. The company is small so this process consisted primarily of employees welcoming her, "showing her the ropes," and inviting her to the annual picnic that was coming up soon.
orientation
Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management.
performance
A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback.
performance appraisal
A job _______ involves placing information about job vacancies and qualifications on bulletin boards, company newsletters and/or on the organization's intranet to make existing employees aware of current vacancies.
posting
Last week Jordan's boss told him he was moving him from sales team manager to the director of sales. This career move represents a _____.
promotion
"There's a lot of room for people to grow with this organization," hiring manager Myranda told the applicant. "But we expect a lot out of employees as well, and there can be some late nights and weekend work when we're trying to make a tight deadline." Which of the following does this BEST describe?
realistic job preview
During the interview, hiring manager Manuel openly discussed both the negative and positive aspects of the job with the applicant. This is an example of a(n) _____.
realistic job preview
The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.
recruiting
Individuals who are asked to provide assessments of former employees are known as ____
references
If research shows that a particular test measures the same thing consistently, the test has high _______.
reliability
When Joe screens job applicants to ensure that he hires the most qualified candidate, he is performing the human resource function known as the ______ process.
selection
Angela's boss has repeatedly asked her to go out with him and has suggested that her repeated refusals may negatively impact her next performance review. Angela's boss is guilty of _____.
sexual harassment
An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility.
sideways
A(n) ______ interview is one in which the interviewer focuses on hypothetical scenarios, such as "What would you do if a customer used profane language in speaking to you?"
situational
During his interview, Mike is repeatedly given hypothetical scenarios and asked how he would respond. This is an example of the type of structured interview.
situational
Under the 1947 Taft-Hartley Act, individual are allowed to pass legislation outlawing union and agency shops. (Type only one word.)
states
Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as ____ human resource planning.
strategic
Before she began interviewing candidates for a sales position, Sonja prepared a written set of questions based on the job description and planned to ask each of the candidates the same questions in order to better compare their answers. Based on this information, it appears that Sonja was planning to conduct a(n) _____.
structured interview
