MGT chpt 11 practice quiz

A ____________ tree is a graphical representation of the process underlying decisions

decision it also shows the consequences of making various choices

The last step in Bagley's decision tree is, _________________________________

"would it be ethical not to take the proposed action"

The degree to which people focus on either task or technical concerns or people and social concerns when making decisions is known as their____________ ________________

Value orientation

"Rational decision making is a struggle" is one of the ______________ underlying nonrational models of decision making

assumptions. Nonrational models of decision making typically build on assumptions that decision making is uncertain, decision makers don't possess complete info, and that managers struggle to make optimal decisions

An individual who enjoys working with others and enjoy social interactions in which opinions are openly exchanged exhibits which decision-making style?

behavioral the most people-oriented decision-making style. These individuals are supportive, receptive to suggestions, show warmth, and prefer verbal information

Julie takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies on intuition and discussions with others, and is good at finding creative solutions. Julie has a ____________ style

conceptual People with this style have a high tolerance for ambiguity and focus on the people aspects of a work situation. They basically do what Julie does.

In the __________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision

conformation

Managers use ____________ in three different ways: to make a decision to inform a decision, and to support a decision

evidence or data

The rational model of decision making explains how managers actually make decisions

false, it's how they SHOULD make decisions

Evidence should never be used to make a decision, only to inform or support one

false- evidence based decision making is the process of conscientiously using the best available data/evidence when making managerial decisions.

Experiencing boredom inhibits the creativity process

false- when we experience boredom, two areas of the brain, the executive network (solves problems) and the so-called default network (takes over when your brain isn't involved with something external). The result is enhanced creativity.

In making a decision, evidence _________________________________

forms the basis of the decision. Evidence is used to inform a decision whenever the decision process combines hard, objective facts with qualitative inputs, such as intuition or bargaining with stakeholders

Which is a disadvantage of group decision making?

less pressure to conform the advantages of group decision making are making a greater pool of knowledge, different approaches to a problem, greater commitment to a decision, better understanding of decision rationale, and more visible role modeling

Which is not a symptom of groupthink?

overestimation of opponents eight common symptoms of groupthink are- invulnerability, inherent morality, rationalization, stereotyped views of opposition, self-censorship, illusion of unanimity, peer pressure, and mind-guards

The sources of creative behaviors are both __________ and ____________ factors

person and situation factors which produces the four creative behaviors

In the anchoring bias, the decision maker is influenced by _______________ even if it's irrelevant

the first information received about a decision

Idea generation is what?

the making of new mental connections regarding the creative task/problem at hand which is a stage of the creative performance process

It is suspected that judgmental heuristics are partly to blame for inaccurate diagnoses and treatment by physicians because they don't have the time to consider all of the patient's symptoms

true- judgmental heuristics are shortcuts derived from knowledge gained from past experience. They can help in the decision making process but at the same time can lead to bad decisions. More than 53 percent of claims were related to inaccurate diagnoses affecting more than 12 million Americans

Often, decision makers select the most readily available ideas or solutions. Therefore, they are advised to slow down, evaluate a broader set of alternatives, an invest in studying a greater number of potential solutions.

true- managers struggled during the generate alt solutions stage because of three key decision making blunders 1- rushing to judgment, 2- selecting readily available ideas, 3- making poor allocation of resources to study alt solutions

To reduce groupthink, someone should be given the role of devil's advocate

true- this person tries to uncover every negative factor