MGT Final

The difference in training and development is that?

training is specific skills, while development is broader skills

Which of the following is the most frequently used in a highly effective influence strategy?

using rational persuasion

What percentage of a manager's time is spent in direct communication?

80%

The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their

readiness level

When Bonnie remarks that she loves the classes she is taking this semester, it refers to which component of attitude?

affect

The less effective leaders in the University of Michigan studies, were called?

Job-centered leaders

Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?

Machiavellianism

Why do companies try to keep inventory low?

Money that is not tied up with inventory can be used for other purposes

What is the principle criteria that must be adhered to in the questions on an application form, or asked in an employment interview?

are the questions job related

The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its?

balance sheet

Beth, a middle manager of Heather's Handbags, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following exercises of power is Beth relying on?

coercive power

Roy is a top executive at a cigarette manufacturing company who believes that cigarettes are dangerous products and can kill people. This condition can be described as

cognitive dissonance

_____refers to all monetary payments and all goods or commodities used in of money to reward employees

compensation

Total quality management is most consistent with

decentralized control

_____refers to a team communication structure in which team members freely communication with one another and arrive at decisions

decentralized network

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party, is called

distributive negotiation

Which of these is part of the new social contract for employees?

employability, personal responsibility

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contribution to the organization. According to Maslow, Neil is motivated by which category of needs?

esteem

Communication is defined by the text as the process by which information is

exchanged and understood by two or more people, usually with the intent to motivate or influence behavior

Which of the following is based on the relationship between effort, performance, and outcome

expectancy theory

Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "if I'm lucky, I will get my old job back." Jason would be considered as having a(n)

external locus of control

Bernice is a talkative, executive, and sociable individual who is very comfortable with interpersonal relationships. This describes which quality of Bernice?

extroversion

Non-verbal communication has the biggest impact when using__

face to face communication

Which of these is the richest medium for communication?

face to face contact

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommended if your goal were to increase their level

increase the level of motivation

A job that incorporates achievement, recognition, and other high-level motivators into the work is referred to as.

job enrichment

_____ systematically moves employees from one job to another, thereby increasing the number of task an employee performs without increasing the complexity of any one job.

job rotation

Ian does not have much of a relationship with his subordinates. They feel obligated to do as he says because he's the boss. This is an example of?

legitimate power

The collaborating style of conflict resolution is based on a ______degree of assertiveness and a _____ degree of cooperativeness.

low, high

Which of these is not one of the three primary goals of HR management?

makes sure every employee understands that they may be temporary

In_____, an experienced employee or manager uses hands-on methods to show a new employee how to perform job duties.

on-the-job training

Which of the following refers to a groups communication process aimed at creating a structure based on fluidity, trust, and commitment to shared goals?

open communication

A high need for ____ is associated with successful attainment of top

power

Candice uses praise, letters of support, and pats on the back as ways of influencing her subordinate's behaviors. All of these actions are highly valued by the work group. This is an example of?

reward power

While job ____ can lead to greater task efficiencies, it has failed as a motivational technique

rotation

Work team effectiveness is based on three outcomes: productive output, capacity to adapt, and

satisfaction

Carolyn is a member of a work team at Creepy Clown's Company.......and are able to perform a major organizational task with....... Carolyn is a member of a

self-directed team

All of the following are things bad bosses do to create stress for their subordinates EXCEPT:

tell people exactly what is expected of them

Which of the following informally links employees in all direction, ranging from the president through middle management, support staff, and line employment?

the grapevine