mgt prod test 1

In the GE Business Screen matrix, all of the following are characteristics of the attractiveness of the industry EXCEPT A. Market growth. B. Market size. C. Product quality. D. Competitive intensity. E. Capital requirements.

c

MSNBC covers stories from a left of center political point of view. This appeals to viewers who want this point of view confirmed instead of informed. MSNBC use a(n) ____ strategy. A. Differentiation B. Overall cost leadership C. Focus D. Corporate-level E. Product life cycle

c

Southwest Airlines gained access to the Atlanta market when it purchased Air Tran. This is an example of a change in Southwest's A. Resource deployment. B. Strategic goal. C. Scope. D. Mission statement. E. Distinctive competencies.

c

Strategic goals are set by_________. A. First-line managers. B. Middle managers. C. Top managers. D. Stockholders. E. All of these.

c

The ____ of the National Park Service is "To promote are regulate the use of the national parks which purpose is to conserve the scenery and the national and historic objects and the wildlife therein and to provide for the enjoyment of the same in such a manner and by such means as will leave them unimpaired for the enjoyment of future generations." A. Strategic goal. B. Distinctive competence. C. Mission statement. D. Operational goal. E. Tactical goal.

c

Top managers of a company are most likely to need skills. A.) technical B.) interpersonal C.) conceptual D.) diagnostic E.) analytic

c

Which of the following actions represents an attempt to manage social responsibility by means of "ethical compliance"? Requiring top financial managers to ensure compliance with securities and banking regulations Donating money to fund the performing arts Creating a committee to write a code of conduct or review proposals concerning selection and promotion Consulting the legal department regarding the requirements of a particular law Making human resource managers responsible for complying with EEOC standards

c

Which of the following focuses on the management of the entire firm rather than the jobs of individual workers? A.) Scientific management B.) Theory X C.) Administrative Management D.) Human relations movement E.) Contingency theory

c

Which of the following statements does NOT describe a characteristic of an organization's external environment? It includes specific, identifiable organizations and factors of interest to the organization. It is composed of general and task components. The boundary between the organization and its environment is quite specific and clearly defined. It contains some nonspecific dimensions and forces that can affect organization activities. It includes everything outside of the organization that might potentially affect it.

c

_________ is an employee's disclosure of illegal or unethical conduct by others within the organization. Benchmarking Bottlenecking Whistleblowing Soldiering Taylorizing

c

iPhone 3, 4, 4S, and 5 are all available for purchase. The iPhone 3 is at which stage of the product life cycle? A. Maturity B. Introduction C. Decline D. Maturity E. Growth

c

provide(s) a conceptual framework for organizing knowledge. A.) History B.) Scientific management C.) Theory D.) Reflective thinking E.) Interpersonal

c

All of the following are common arguments for social responsibility EXCEPT Business creates problems and should therefore help solve them Corporations are citizens in our society Business often has the resources necessary to solve problems The purpose of business in U.S. society is to generate profit for owners Business is a partner in our society, along with the government and the general population.

d

American Airlines recalled 211 flight attendants 11 years after they were put on furlough. The recall is part of American Airline's reorganization during bankruptcy proceedings. The recall is an example of A. Standard operating procedures. B. Contingency plans. C. Regulations. D. A single use plan. E. Standing plans.

d

Apple releases a new product each fall as the holiday shopping season kicks off. Apple uses A. A program. B. A project. C. A policy. D. A standard operating procedure. E. Standing rules.

d

Corporate governance is primarily the responsibility of the Owners Employees Internal Environment Board of directors All of these

d

Empathy is a(n) skill. A.) conceptual B.) technical C.) analytic D.) interpersonal E.) diagnostic

d

England charges taxes on French fruits and vegetables that are sold in England. This is a joint venture Licensing An export tariff An import tariff A strategic alliance

d

Feld Entertainment has an agreement that allows them the exclusive rights to use Disney characters is arena shows. Disney and Feld entertainment are Competitors Suppliers Board of directors Strategic partners Regulators

d

If an organization invests large amounts of cash in an SBU classified as a question mark and it subsequently becomes the market leader, the SBU will _____________ A. Still be a question mark. B. Become a dog. C. Become a cash cow. D. Become a star. E. None of these.

d

Investors went crazy for the IPO of Tesla, an electric car maker. Tesla has a tiny share of the car market, but investors hope the electric car market has big growth potential. According to the BCG matrix, investors must see Tesla as a __________ A. Star. B. Cash cow. C. Problem child. D. Question mark. E. Dog.

d

Managing organizational culture is likely to become easier when The firm has not recently undergone a merger Management has a clear idea of the desired culture The firm has recently benefited from high performance All of these None of these

d

Many companies make bead jewelry, but Chamilia is the only one with a licensing agreement with Disney to make beads of Disney characters. The agreement is a(n) ____ for Chamilia. A. Organizational opportunity B. Environmental strength C. Organizational weakness D. Organizational strength E. Environmental opportunity

d

Profit, innovation, security, and social responsibility are all examples of what? A.) Efficiency measures B.) Effectiveness measures C.) Functions of management D.) Organizational goals E.) Administrative tasks

d

Southwest Airlines does not charge to check up to two bags, which is different than most airlines in the US. Southwest is attempting to retain loyalty among the specific group of customers. This is part of a(n) ____ strategy. A. Differentiation B. BCG C. Diversification D. Focus E. Overall cost leadership

d

The Sarbanes-Oxley Act requires the _________ to vouch for the truthfulness and fairness of a firm's financial disclosures. CEO CFO COO CEO and CFO CEO,CFO, and COO

d

Walmart avoids entering countries unless there are well defined and relatively stable trade relationships with the country. What dimension of the general environment does this reflect? Task Economic Technological Political-Legal Competitive

d

West Nile virus created a public health crisis in parts of Texas. The CDC established a ____ for dealing with infected individuals. A. Standard operating procedure B. Rule C. Regulation D. Policy E. Standing plan

d

When NYC's Board of Health informed restaurants that they may not use trans fat in cooking and baking, the Board was acting as a __________ for restaurants. Competitor Customer Supplier Regulator All of the above

d

Which of the following is an aspect of the economic dimension of the general environment? Inflation Interest Rates Unemployment All of the above Only A and C

d

skills are needed for specialized tasks within the organization. A.) Human B.) Organizational C.) Conceptual D.) Technical E.) None of these

d

A(n) ____ goal for Choice Waste Management could be "to develop a recycling campaign for rural communities of less than 1000 customers." It would develop naturally out of a strategic goal "to increase recycling by 10% everywhere." A. Strategic B. Departmental C. Functional D. Operational E. Tactical

e

According to the science of management, management tasks should be approached in all of the following ways EXCEPT A.) rational B.) logical C.) objective D.) systematic E.) intuitive `

e

All of the following are included in the task environment of organizations EXCEPT Competitors Customers Regulators Suppliers The economy

e

BP took months to stop the oil spill in the Gulf of Mexico. BP had no ____ in case something went wrong with a deep sea sell. A. Standing plans B. Single-use plans C. Sops D. Regulations E. Contingency plans

e

For a church, the congregation would be considered the Regulator Strategic partner Supplier Competitor Customer

e

General Electric has factories in Mexico near the U.S. border. The products are sold duty free in the NAFTA area. The factories are an example of Licensing A strategic alliance Exporting Importing Maquiladoras

e

Goals set with and by line-managers are called_______. A. Strategic. B. Tactical. C. Developmental. D. Imposed. E. Operational.

e

How do top managers spend most of their time? A.) Hiring and firing employees B.) Overseeing day-to-day operations C.) Implementing plans of first-line managers D.) Ballin' out of control E.) Making decisions and creating goals

e

Most Broadway musicals initially do not advertise because there is a large audience that goes to see shows when they open. Where are they on the product life cycle? A. Growth B. Decline C. Focus D. Maturity E. Introduction

e

The GE business screen is an expansion of the ideas from A. The product life cycle. B. The industry attractiveness matrix. C. The generic strategy approach. D. Porter's competitive strategies. E. The BCG matrix.

e

The ability to effectively convey and receive ideas is a(n) skill. A.) technical B.) human C.) conceptual D.) operational E.) communication

e

The product life cycle______________________. A. Shows how sales volume changes over time for products. B. Can help managers recognize that strategies need to evolve over time. C. Begins when a new product or technology is first introduced. D. Generally consists of four stages. E. All of these

e

When Steve Jobs was CEO of Apple his charisma, marketing skills, and technical vision helped create a(n) ____ at apple that made it the leader in mobile devices. A. Organizational opportunity B. Broad scope of activities C. Strategic limitation D. Broad, strategic plan E. Distinctive competency

e

Which of the following is NOT an approach to social responsibility discussed in class? Proactive stance Accommodative stance Defensive stance Obstructionist stance Destructionist stance

e

Which of the following is NOT one of the alternative international strategies? Licensing Joint Ventures Direct Investment Importing/Exporting Lateral Investment

e

Which of the following is an example of an organization? A.) AT&T B.) ESPN C.) Mississippi State University D.) Walmart E.) All of the above are organizations

e

Which of the following would you observe if you wanted to determine an organization's culture? The physical appearance of the organization's facility The level of formality in communication Employees' dress and demeanor The types of stories workers tell about their job experiences All of these

e

An organization's obligation to protect and enhance the society in which it operates is called Legal Responsibility Ethical Responsibility Social Responsibility Cultural Responsibility Societal Responsibility

c

According to the contingency perspective, employees and situations are unique, and there is no universal prescription for behavior. A.) True B.) False

a

After Whirlpool decided on a differentiation strategy, middle managers were called upon to find a way for the firm to add value and unique features to its products. The middle managers were developing A. Tactical plans. B. Mission statements. C. Business-level strategy. D. Strategic plans. E. Diversification strategy.

a

Conceptual skills enable managers A.) to take an overall view of how the parts of the organization interrelate and to think strategically B.) to solve detailed problems for their subordinates C.) to understand and interact effectively with others in the organization D.) to diagnose organizational problems correctly E.) None of the above

a

Disney's being able to produce more with several subsystems working together than the subsystems would produce working alone is an example of synergy. A.) True B.) False

a

Extra funds should be channeled to the ____, which is a product with a high share of a fast-growing market. A. Star B. Cash cow C. Differentiator D. Profitable product E. Question mark

a

GE competes in industries ranging from medical devices, to financial services, to turbine engines. GE's mixed strategy is an example of A. Corporate-level strategy. B. Business-level strategy. C. Operational-level strategy. D. SWOT analysis. E. Organizational opportunity.

a

High transportation costs is a disadvantage of which of the following approaches to international business? Importing/Exporting Licensing Strategic Alliance Direct Investment Join Ventures

a

Mercedes-benz sells high quality automobiles at high prices. It uses a(n) A. Differentiation strategy. B. Low-cost strategy. C. Diversification strategy. D. Related diversification strategy. E. BCG strategy.

a

Scientific management and administrative management fall under which perspective of management? A.) Classical management perspective B.) Behavioral management perspective C.) Quantitative management perspective D.) Total quality management perspective E.) Systems theory

a

Scientific management focuses on A.) improving the efficiency of the individual worker B.) managing the overall organization C.) using capital more efficiently D.) enhancing the social aspects of the workplace E.) creating mathematical models of organization processes

a

The US Commerce Department has limited the amount of lumber that can be imported. This is an example of a(n) Quota Strategic alliance Joint Venture Franchise agreement Export restraint agreement

a

The component of strategy that indicates how the organization intends to allocate resources is A. Resource deployment. B. Scope. C. Competitive advantage. D. Synergy. E. None of these.

a

The initial public offering for Facebook did not go well. Facebook, Morgan Stanley, and Nasdaq all face litigation. The IPO was a _____ that no one else wants to follow. A. A project. B. A standard operating procedure. C. A policy. D. A program. E. Rules and regulations.

a

Tyler Murrell is responsible for overseeing company bakeries for Five Guys restaurants. He is a(n) A.) operations manager. B.) general manager. C.) human resource manager. D.) research and development manager. E.) public relations manager.

a

When a local coffee shop owner is concerned by the competition of a new Starbucks opening in town, it is experiencing a change in its external environment. internal environment. physical work environment. government regulations. organizational culture.

a

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance, it is drawing upon management science. A.) True B.) False

a

Which of the following is an advantage of strategic alliances or joint ventures? Quick market entry Increased profitability Little risk Enhanced control Small cash outlay

a

Which of the following is part of the internal environment of organizations? Employees Regulators Influence groups Customers Suppliers

a

Which of the following represents an economic community? North American Free Trade Agreement (NAFTA) North Atlantic Treaty Organization (NATO) United Nations (UN) International Monetary Fund (IMF) All of the above

a

Which of the following would be included in the management function of planning? A.) Selecting the course of action most likely to lead to success B.) Monitoring progress toward the achievement of goals C.) Motivating others to higher levels of achievement D.) Communicating the company policies to subordinates

a

_________ is/are an individual's personal belief about whether a behavior, action, or decision is right or wrong. Ethics Sustainability Motivation Leadership Responsibility

a

__________ is the set of values, beliefs, behaviors, customs, and attitudes that helps the organization's members understand what it stands for, how it does things, and what it considers important. Code of ethics Social responsibility Sustainability action plan Maquiladoras Organizational culture

a

A __________ is a special type of strategic alliance in which the partners actually share ownership of a new enterprise. Licensing agreement Join venture Maquiladora Direct investment Economic Community

b

Achieving organizational goals efficiently and effectively A.) is necessary to make logical decisions. B.) is the primary purpose of the management process. C.) ensures that all employees will work together effectively. D.) rarely occurs in private sector organizations. E.) is not necessary for successful management but is desirable.

b

Aeropostale sells women's and men's clothing and accessories. This is an example of A. Synergy. B. Related diversification. C. Unrelated diversification. D. Sop. E. Contingency planning.

b

Frank and Lillian Gilbreth were two of the earliest advocates of A.) contingency theory B.) scientific management C.) administrative management D.) theory X and Y E.) the Hawthorne studies

b

In systems theory, the raw materials, human resources, and financial resources of an organization are examples of outputs. A.) True B.) False

b

In the GE Business Screen matrix, businesses that have good competitive position in an attractive industry are known as A. Losers. B. Winners. C. Profit producers. D. Question marks. E. Cash cows.

b

McDonald's and Burger King are best described as Strategic allies Competitors Customers Regulators Suppliers

b

Scientific management draws from psychology, sociology, anthropology, economics, and medicine. A.) True B.) False

b

The first person to identify the managerial functions of planning, organizing, leading, and controlling was A.) Nathan Hammond B.) Henri Fayol C.) Elton Mayo D.) Frederick Taylor E.) Max Weber

b

The set of processes for determining the strategies that will be used by an organization are known as A. Strategy implementation. B. A SWOT analysis. C. Strategy formulation. D. GE grid analysis. E. Contingency planning.

b

Using the BCG matrix, SBUs are classified on the basis of _____________________ A. Market growth rate and cash generation potential. B. Market share and market growth rate. C. Competitive advantage and financial strength. D. A strategic business unit and product life cycle. E. None of these.

b

Which of the following is NOT one of the management skills mentioned in the text? A.) Diagnostic skills B.) Commanding skills C.) Decision-making skills D.) Time-management skills E.) Conceptual skills

b

Which of the following is more necessary for long term success in an organization? A.) Efficiency B.) Effectiveness

b

A ________ is a tax collected on goods shipped across national boundaries. Quota Export restraint agreement Tariff Import exemption Export exemption

c

_____________ and _____________ represent the two branches of quantitative management theory

mgt science and operational command

___________ managers implement company policies while supervising lower-level managers.

middle managers

A __________ is a group of people working together in a structured and coordinated fashion to achieve a set of goals.

org

James believes his managers function best if he assigns them a task and gives them freedom to decide how to get it done. He exhibits ____________ behavior. Hint: It's a theory

theory y

____________ managers set overall organizational goals and determine strategy and operating policies.

top managers