MGT test Q's

The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization is the employee's ________. A) job involvement B) organizational commitment C) job satisfaction D) organizational citizenship

b) organizational commitment

Which principles of management states that a person should report to only one manager? a) unity of direction b) unity of command c) division of work d) division of authority

b) unity of command

The two types of orientations are ________. A) job orientation and procedural orientation B) work unit orientation and organization orientation C) work unit orientation and group orientation D) organization orientation and group orientation

b) work unit orientation and organization orientation

Listening for full meaning without making premature judgments or interpretations is called ________. A) passive listening B) empathic listening C) active listening D) Decoding

c) active listening

__________ is the formal arrangement of jobs within an organization. a) departmentalization b) organizational design c) organizational structure d) work specialization

c) organizational structure

Which of the following steps in human resource management helps retain competent and high-performing employees? a) orientation b) selecting c) performance management d) training

c) performance management

A ______ includes both positive and negative aspects about the job and the company. a) structured interview b) job analysis c) realistic job preview d) behavioral preview

c) realistic job preview

(T/F) There is ample evidence for the Myers-Briggs Type indicator as a measure of personality.

false

T/F: In the United States, labor unions represent the most significant environmental constraint.

false

T/F: Intonation refers to gestures, facial expressions, and other body movements that convey meaning.

false

T/F: Recruitment is defined as the process of screening job applicants to determine who is best qualified for the job.

false

T/F: Variable pay systems reward employees for the job skills and competencies they can demonstrate.

false

T/F: Affirmative action programs help ensure that decisions and practices enhance the employment, upgrading, and retention of members from protected groups such as minorities and females.

true

T/F: Matching personalities of employees with the requirements of particular jobs leads to organizational success

true

T/F: Organizational citizenship behavior is discretionary behavior that is not part of an employee's formal job requirements.

true

T/F: The nonverbal component of communication usually carries the greatest impact.

true

Which one of the following is an example of lateral communication? A) George informs his superior about the progress of the new project. B) Brian talks to his teammate about a change in project specifications. C) His supervisor penalizes John for not following the company dress code. D) Paul tells the CEO about the low morale in his department.

B) Brian talks to his teammate about a change in project specifications.

In which one of the following cases is communication used to control employee behavior? A) Sandy tells Mitch that she's happy with the progress he's making. B) Glenn lets Ann know that the deadline for her project has been postponed. C) Jane informs Sara that she must follow the dress code at work. D) Chris gives Jason tips on how to improve his performance.

C) Jane informs Sara that she must follow the dress code at work

Elizabeth was hired as a customer care executive by a telecommunications provider during a period when they were extremely short-staffed. Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________. A) admission error B) reject error C) accept error D) omission error

C) accept error

In ________, the observer's perception of others is influenced more by the observer's own characteristics than by those of the person observed. A) stereotyping B) self-serving bias C) assumed similarity D) the halo effect

C) assumed similarity

Which of the following methods of performance appraisal allows the evaluator to focus on vital behaviors that separate effective work performance from ineffective work performance? A) behaviorally anchored rating scale B) written essay C) critical incident D) graphic rating scale

C) critical incident

Gareth is in charge of recruiting at Eowin Systems, and is expected to enhance the diversity of the workforce. Which of the following recruiting sources should Gareth avoid if he is to achieve the stated aim of a more diverse workforce? A) college recruiting B) company Web site C) employee referrals D) professional recruiting organizations

C) employee referrals

Andrew has been tracking how many positions he has to fill, and how many times he fills the same position. He is concerned that so many people are leaving his organization. Andrew is concerned about ________. A) absenteeism B) employee attitudes C) turnover D) Productivity

C) turnover

Good communication occurs only when the recipient ________. A) agrees with the sender's message B) acknowledges the message C) understands the speaker's meaning D) makes eye contact with the speaker

C) understands the speaker's meaning

________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general. A) Downward B) Horizontal C) Vertical D) Upward

D) upward

T/F: Even in an open work design, some space should be provided for confidential conversations.

True

The process through which the symbols of a message are translated by the receiver into a form that he or she can understand is called ________. A) decoding B) encoding C) reinstating D) Enciphering

a) decoding

Roberta has been asked to complete a questionnaire about her job duties and the qualifications she believes a candidate for her position should have. Roberta is participating in a ________. a) job analysis b) employee survey c) position evaluation d) job review

a) job analysis

Custom Leather CEO Standish is considering doubling the size of his workforce in conjunction with expanding the number of retail outlets that carry Custom Leather products. He should expect the organization to become ________ as a result of this change. a) more mechanistic b) more decentralized c) more organic d) less formalized

a) more mechanistic

The greater the environmental uncertainty, the more an organization needs to become ________. a) organic b) mechanistic c) specialized d) departmentalized

a) organic

Sandy is very good at precise work. She does not tire of repetitive work as easily as some of the others. However, when faced with a new problem that requires an innovative solution, her performance is not satisfactory. Sandy's personality is likely to be classified as a(n) ________ type. A) Sensing B) feeling C) introvert D) intuitive

a) sensing

In the beginning, all employees at Tom's Welding performed whatever task was needed. Now the employees have gravitated to specific sets of tasks. Some use only stick welders; some weld only on aluminum. We can infer that as his business has grown, it has become more __________. a) specialized b) formal c) centralized d) organic

a) specialized

The process of dividing work activities into separate job tasks is known as __________. a) work specilization b) organizational design c) differentiation d) span of control

a) work specialization

A _______ is an organizational design that groups similar or related occupational specialties together. a) matrix structure b) functional structure c) divisional structure d) simple structure

b) functional structure

Brandon is telling his coworkers what he learned at the technical seminar he recently attended. Brandon is using communication to ________. A) negotiate B) inform C) regale D) Motivate

b) inform

In the Big Five Model of personality, ________ refers to the degree to which someone is good-natured, cooperative, and trusting. A) extraversion B) agreeableness C) conscientiousness D) emotional stability

b) agreeableness

Melanie has noticed that everyone is very concerned about the line of authority within the hospital. This implies that the employees at the hospital are worried about the _________. a) unity of command b) chain of command c) span of control d) departmentalization

b) chain of command

The goals of OB are to ________. A) design, produce, and market products desired by consumers B) explain, predict, and influence behavior C) recruit, select, and retain qualified employees D) identify social, environmental, and financial issues

b) explain, predict, and influence behavior

Which one of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method? a) multiperson comparison b) 360 degree appraisal c) management by objective d) behaviorally anchored rating scale (BAR)

d) BAR

What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employees, children and the disabled a) product departmentalization b) geographic departmentalization c) process departmentalization d) customer departmentalization

d) customer departmentalization

If top manager make key decisions with little input from below, then the organization is____________. a) less mechanic b) more decentralized c) less formalized d) more centralized

d) more centralized

Company A would become more _________ if it starts allowing its lab scientist to set the priorities and allocate the resources. a) profitable b) mechanistic c) diversified d) organic

d) organic

Andrea closely monitors the job satisfaction of her subordinates because she believes ________. A) she will be rated in this area on her performance evaluation B) it is hard to discipline an employee because of the employee's attitude C) low satisfaction leads to counterproductive behaviors D) satisfied workers are more productive

d) satisfied workers are more productive

Paul, the HR Manager, works in the Townsville plant and reports to the plant manager but also reports to the corporate HR manager. this structure violates the principle of ________. a) division of authority b) unity of purpose c) chain of command d) unity of command

d) unity of command