MGT3000 Test #2 Study Guide (Chpts. 4, 5, & 6)

Which of the following would be a principle-based statement within a company's code of ethics?

"We are committed to creating an environment in which all are treated with dignity and respect that brings out the full potential in each of us."

Which of the following would be a policy-based statement within a company's code of ethics?

"We must avoid any relationship or activity that might impair, or even appear to impair, our ability to make objective and fair decisions when performing our jobs."

A Gallup poll asked American people whether they agreed with the statement that corporate America's moral compass is "pointing in the wrong direction," and _____ said yes.

75 percent

Organizations may behave unethically in a number of ways. Which of the following describes unethical behavior in dealing with financial stakeholders?

Breaching database controls

Which of the following steps is NOT part of the detailed planning that goes into crisis preparation?

Build open, trusting relationships with key stakeholders

Frontier Nursing's policy states that more than six unexcused absences in a one-year period shall result in a suspension. Francis, the lead nurse, has just decided to suspend one of her certified nursing assistants for violating this policy. This is an example of:

A programmed decision

As a manager, Perry strives to build an alliance of people who support the company's goals and can influence other people to accept and work toward them. In these efforts, Perry is employing which of the following processes?

Coalitional management

Which of the following would NOT be included in the People part of the triple bottom line that looks at the level of an organization's social responsibility?

Commitment to environmental sustainability

Which of the following would be included in the Planet part of an organization's triple bottom line?

Commitment to environmental sustainability

Which of the following descriptions best explains what sustainability is?

Companies committed to sustainability engage in economic development that generates wealth and meets the needs of the current generation while preserving the environment and society for future generations.

Which of the following would NOT be listed among the characteristics of effective goals?

Covering every detail of employee behavior

_____ include the steps for dealing with various types of crises such as natural disasters; normal accidents like economic crises, industrial accidents, or product and service failures; and abnormal events such as product tampering or acts of terrorism.

Crisis management plans

When a decision-making group is divided into two subgroups and assigned different, often competing, responsibilities, this is an example of which of the following?

point-counterpoint

Manager conflicts about what goals to pursue or what course of action to take typically find which of the following models useful?

political model

Research has shown that strategic thinking and planning:

positively affect a firm's performance and financial success.

Janice works at a payroll company. She never uses the copy machine for personal papers, never takes a cup of coffee in the break room without putting a quarter in the jar, and never takes home pens or pencils from the office. Janice is operating at _____ of moral development.

potentially any one of the three levels

Fred's Funhouse fell short of its quarterly sales. This is an example of a(n):

problem

The classical model is most useful when applied to _____ decisions and to decisions characterized by certainty or risk.

programmed

Two employees at Cathy's Deli quit, which is normal for her store. The decision to fill these positions would be considered a:

programmed decision

The purpose of an organization's ethics hotline is to provide employees with a channel to:

report questionable behavior.

Elliot wants to expand craft brewery to increase his capacity, and his research indicates that he would likely be able to sell the additional beer. Elliot is operating under a condition of:

risk

The willingness to undertake risk with the opportunity of gaining an increased payoff is known as:

risk propensity

When Liz Claiborne made the decision to sell its clothing exclusively through JCPenney, this was an example of:

satisficing

In conducting its SWOT analysis, Marek's team collected its information about the company's opportunities and threats from:

scanning the external environments.

In contingency planning, the activity of _____ is meant to expand the range of future possibilities managers should consider and prepare for by looking at current trends and discontinuities and visualizing where they might lead.

scenario building

As Diego and his management team make strategic decisions, they factor in environmental and social concerns, making sure to consider the long-term effects of those decisions. They operate with a philosophy of:

sustainability.

Most ethical dilemmas involve a conflict between:

the needs of the part and the whole.

Companies may fare poorly when they use economic criteria as their only measure of responsibility, which is sometimes called:

the profit-maximizing view.

In pursuing cost leadership as a type of competitive strategy, the organization seeks:

to cut costs and use tight cost controls to be more efficient than others in the industry.

To measure the level of managerial success of decisions based on sustainability, managers use a:

triple bottom line.

At the Supper Inn Restaurants headquarters, executive management has hired a planning consultant to work with division managers in developing their own goals and plans. Which approach is Supper Inn Restaurants using for the planning function?

Decentralized planning

Following the formulation of strategic goals, an organization's management will proceed to which of the following steps?

Defining its tactical goals

Henry's executive management team is meeting to accomplish the first step in the organizational planning process. Which of the following activities will his team engage in as part of this first step?

Defining the mission and vision of the organization

Amanda is on the executive team that manages one of Canada's wind farms. The team is in the process of developing a crisis plan in the event that the company has an accident or natural disaster. Which of the following should Amanda's team include in its preparation for such a crisis?

Designate a crisis management team to mobilize should a crisis occur

Which of the following is the correct order for the steps of the organizational planning process?

Develop the plan, translate the plan, plan operations, execute the plan, monitor and learn

Which of the following statements about organizational planning is true?

Front-line managers and supervisors develop operational plans that focus on specific tasks and processes and that help meet tactical and strategic goals.

Which of the following statements or questions best illustrates the thinking of a person at the postconventional level of moral development?

I know this is not right, and I will not do it, even if everyone else is.

Sudheer, a store manager, wants to increase the foot traffic in his store. He is unsure about how to go about it, not knowing for sure how costs, price, the competition, and the location of his store will interact to influence market share. Sudheer is operating under a condition of:

uncertainty

What kind of decisions are responses to unique situations?

unprogrammed

Which of the following descriptions best defines corporate social responsibility?

In taking actions, organizational managers make choices that will enhance the welfare and interests of both society and their organizations.

Which of the following would be considered an outcome of effective management-by-objectives?

Individual and department goals are aligned with company goals.

Which of the following statements about the individualism approach to ethical decision making is true?

Individualism is easily misinterpreted to support immediate self-gain.

Which of the following statements best describes the individualism approach as a guide for ethical decision making?

It sees acts as moral when they promote an individual's best long-term interests.

As a definition for ethics, which of the following statements is true?

It sets standards as to what is good or bad in conduct and decision making.

Companies that embrace sustainability measure performance outcomes at several different levels in a triple bottom line. Which of the following is NOT included in the triple bottom line?

Moral performance

The term triple bottom line is also known as the three P's. Which of the following correctly identifies the three P's?

People, Planet, and Profit

To achieve competitive advantage, companies develop strategies that incorporate which of the following elements?

Target customers

The components of a SWOT analysis include which of the following?

Weaknesses

One expert on business ethics suggests that managers can ask themselves the following five questions to help resolve ethical dilemmas. Which of the following questions is NOT included among those five?

What can I realistically get away with?

Doris is a new product manager at Dynamic Manufacturing. Her job is very complex, and she feels that she does not have enough time to identify and/or process all the information she needs to make decisions. Melissa's situation is most consistent with which of the following concepts?

bounded rationality

As a team manager, Barbara works with others on her marketing team every day to develop new ideas. Her preferred decision-making approach is to generate as many possible ideas in a short amount of time. This approach is referred to as:

brainstorming

Which of the following has been found to be highly effective for quickly generating a wide range of alternatives?

brainstorming

In the BCG matrix, _____ pertains to how rapidly the entire industry is increasing.

business growth rate

Ted supports increasing Amax Corporation's growth by acquiring RedStone Corporation, so he talks informally to other executives and tries to persuade them to support the decision. Ted is:

coalition building

Which of the following is associated with faster implementation of decisions because managers have developed consensus about which action to pursue?

coalition building

The formal statement that communicates what the company stands for and includes the company's values concerning ethics and social issues is known as its:

code of ethics.

When it comes to human behavior, the values and standards that are written into the legal system and enforceable in the courts fall within the domain of:

codified law.

In for-profit firms, strategic planning typically pertains to_____; whereas in nonprofit organizations, strategic planning pertains to _____.

competitive actions in the marketplace; events in the external environment

Coca-Cola sells carbonated sugar water yet it has built one of the most valuable and recognizable brands in the world. This brand recognition is a significant part of its:

competitive advantage.

Renee brought in her shift managers to talk about current production problems and possible alternative solutions. She has a(n) _____ style.

conceptual

When Jullian generated solutions to a production problem, she was in which of the following stages of the decision-making process?

development of alternatives

"How did it occur?" is asked during which step in the decision-making process?

diagnosis and analysis of causes

Asking about the interconnectedness of events is part of which of the following steps of the decision-making process?

diagnosis and analysis of causes

At which of the following steps in the decision-making process do managers analyze underlying causal factors associated with the decision situation?

diagnosis and analysis of causes

Sylvia has contracted for an evaluation of the new training course intended to reduce errors in the production process. She is at which of the following stages of the decision-making process?

diagnosis and analysis of causes

At Paul's manufacturing facility, employees' innovative ideas and efforts are rewarded. Paul's company is invested in a _____ strategy.

differentiation

Managers are considered to have a(n) _____ style when they prefer simple, clear-cut solutions.

directive

Managers who prefer simple, clear-cut solutions have a(n) _____ style.

directive

People who prefer the _____ style usually are efficient and rational and prefer to rely on existing rules or procedures for making decisions.

directive

Roberta, the CEO at Anderson Construction, serves on the board of directors for the local chapter of Habitat for Humanity. Each year, the company sponsors a Habitat Day in which all its employees actually work on a Habitat house. In this way, Anderson Construction is fulfilling a(n) _____ responsibility.

discretionary

Melanie believes that men and women should not receive different salaries if they have the same qualifications and are performing the same job. This belief comes out of her sense of:

distributive justice

At the meeting, a purchasing agent within the corporation discloses the receipt of an invitation to a weeklong vacation at friend's condo in Vail, Colorado. This friend is also a vice president at one of the company's suppliers. The two individuals were friends before they came to work at their respective current jobs. To avoid any appearance of a conflict of interest, the purchasing agent wants approval from the corporation's:

ethics committee.

Robert is collecting data on how well the organization has done since its new training was implemented. Which of the following stages of the managerial decision-making process is he in?

evaluation and feedback

Matt is being alert to potential biases and seeking and examining the evidence with rigor, which means he is using:

evidence-based decision making

A manager who sticks with a decision because he or she has invested a lot of resources in it, hoping to turn it around even when it is obvious the project is falling apart, is:

experiencing the sunk cost effect

After reading about a study by Adam Grant, Malcolm decided to try _____ in order to increase his team's effectiveness based on Grant's claim that this approach was the biggest single predictor of team productivity.

encouraging greater help and support among team members

Jared pushed to continue investing time and money in the new production solution despite strong evidence that it was not working. This is referred to as:

escalating commitment

Roger blocked and distorted negative information about the results of the new training program because he didn't want to be responsible for the bad decision. He was exercising which of the following?

escalating commitment

Experiential Vacations concentrates its marketing efforts on its target market of adults over 60. It is using a _____ strategy.

focus

Citibank decided to purchase a new private jet for $50 million in 2009 after it received a $45 billion government bailout in taxpayer funds following the financial crisis of 2008. It later reversed this decision after backlash about its _____ responsibility as a corporation.

ethical

Pilot Mount Sales Group's managers believe strongly in empowering employees who have actual contact with clients and therefore pursue a _____ strategy.

focused differentiation

Green Cleaning Service has decided to hire three additional employees for a new cleaning crew. This decision falls within the domain of:

free choice

When it comes to human behavior, the behavior about which the law has no say and for which an individual or organization enjoys complete freedom falls within the domain of:

free choice.

In her position of _____, Salama is responsible for developing and carrying out operational plans that focus on meeting customer service levels such as calls per hour, time per resolution of customer issues, and customer's rating of satisfaction.

front-line manager

Research indicates that planning _____ a company's performance.

generally has a positive effect on

Maintaining unity rather than realistically challenging problems and alternatives is known as:

groupthink

Whenever Zachary faces an ethical dilemma, he always decides to be completely honest and do what he feels is best for himself and his family. Zachary follows a(n) _____ approach as a guide for ethical decision making.

individualism

Which of the following is an assumption of the political model?

information is ambiguous and incomplete

Connie continued spending money to improve the new product line even though sales were slow because of a lack of demand. Of which of the following management biases is this an example?

justifying past decisions

The production line that Hugo oversees has just malfunctioned and caused an accident that injured one worker. Hugo, to fulfill the company's _____ responsibility, will file a report and cooperate with OSHA inspectors in their investigation of the accident.

legal

The way people typically respond more strongly to potential loss than to expected gain is referred to as:

loss aversion

When a restaurant manager must select which employee to make shift manager, she is:

making a decision

At its very basis, being ethical involves:

making decisions.

Franklin is part of a management team that has used the MBO system for a number of years. It is now moving toward _____, a more systematic approach that focuses attention on the methods and processes used to achieve goals rather than just on reaching the goals.

management by means

Management at Lisa's company has decided to implement a system in which its managers and employees define goals for their department, along with setting project and individual goals. With this _____ system, the established goals will be used to evaluate subsequent performance.

management-by-objectives

Which of the following is true of managers?

managers are frequently involved in making decisions amid ever-changing factors

In the planning process, _____are typically the ones with the shortest time frame.

operational plans

When Sheila made a sales call on an established client, but realized the client could also use another, seemingly unrelated item that her company sells, she recognized a(n):

opportunity

About _____ of American adults reach the postconventional level of moral development and are able to act in an independent, ethical manner regardless of expectations from others inside or outside the organization.

20 percent

According to a McKinsey Quarterly survey, among executives whose companies had no formal strategic planning process, _____ said they were dissatisfied with the company's development strategy.

51%

Which of the following statements best describes the purpose of an organizational mission?

A well-defined mission is the basis for development of all subsequent goals and plans.

Organizations may behave unethically in a number of ways. Which of the following describes unethical behavior in dealing with suppliers?

Accepting favors or kickbacks

Which statement about planning as a part of management is true?

All management activities stem from the function of planning.

Who, in an organization, can help the organization succeed by thinking strategically?

CEOs, executive managers, middle managers, and lower-level managers

Which of the following groups is among the primary stakeholders of an organization?

Employees

Which of the following would NOT be characteristic of a manager who practices ethical leadership?

Encourages a win-at-all-costs attitude

is the code of moral principles and values that governs the behaviors of individuals or groups.

Ethics

_____ provides the starting point of planning and defines the purpose of the organization.

Goal setting

After taking over for her grandfather, Tara is trying to introduce a more strategic planning process to her traditional but growing florist and nursery company. In her presentation to the rest of the managers, she cites all but which of the following as the benefits of a planning and goal-setting process?

Goals and plans can create a false sense of certainty.

Which of the following would be considered one of the limitations of planning and setting goals?

Goals and plans can get in the way of intuition and creativity.

Which of the following statements best describes the differences between goals and plans?

Goals are desired future circumstances or conditions, while plans specify the necessary resource allocations, schedules, tasks, and other actions.

Which of the following statements best describes the utilitarian approach as a guide for ethical decision making?

It advocates moral behavior that produces the greatest good for the greatest number.

Using goals and plans as a guide to action provides which of the following benefits?

It directs employee efforts toward important outcomes.

Strategic management can best be described by which of the following statements?

It refers to the set of decisions and actions used to formulate and execute strategies that will provide a competitively superior fit between an organization and its environment so as to achieve organizational goals.

Which group within the organization has the responsibility for the implementation of tactical goals?

Middle management

The justice approach holds that moral decisions must be based on standards of equity, fairness, and impartiality. Which of the following is NOT among the three types of justice that are specifically of concern to managers?

Personal

Plans and goals benefit organizations in a number of ways. Which of the following would NOT be considered among those benefits?

Plans and goals create rigidity in a turbulent environment.

Photos emerged of a college basketball coach partying and drinking alcohol with college co-ed students. Although not illegal, the situation is not considered acceptable by the community at large. The college administration fired the coach. Which approach to ethical decision making was at work here?

Practical

What are the two stages of crisis management?

Preparation and prevention

_____ statements define fundamental values and reference organizational responsibilities, products, and employees.

Principle-based

In the MBO process, step 2 is to develop action plans. What are the two parts of step 3 of the MBO process?

Review progress on action plans and take corrective action

Which of the following would NOT be considered a characteristic of an ethical dilemma?

Right and wrong can be clearly identified.

Which of the following situations would present a potential drawback for managers who are setting stretch goals?

Some employees might resort to extreme or unethical measures to meet seemingly unachievable targets.

Which of the following descriptions best explains what a stakeholder is?

Stakeholders are a group or person inside or outside the organization who is invested or interested in the organization's performance and is affected by the organization's actions.

Which of the following reasons best explains why managers are embracing the idea of sustainability?

Sustainability provides a way to achieve financial goals in a manner that is socially and environmentally responsible.

In the BCG matrix, in which of the following categories should profits be milked to invest in other, riskier businesses?

The cash cow

Which of the following statements best summarizes the relationship between ethics and law and free choice?

The domain of ethics is found between codified law and free choice, because even though written laws do not bind ethics, standards of conduct based upon shared principles and values still exist.

Which of the following statements about the practical approach to ethical decision making is true?

The practical approach bases decisions on prevailing standards of the profession and the larger society, taking the interests of all stakeholders into account.

Stretch goals are best described by which of the following statements?

They are reasonable yet highly ambitious goals that are so clear, compelling, and imaginative that they fire up employees and engender excellence.

Which of the following statements explains the purpose of a focus strategy?

This strategy allows the organization to concentrate on a narrow market niche.

Which of the following best describes a corporation's ethical responsibility?

To act with fairness and impartiality, respecting the rights of individuals

What is the overall goal for Marek's team in conducting a SWOT analysis for their organization?

To assess the strengths, weaknesses, opportunities, and threats that affect their company

Which of the following best describes a corporation's legal responsibility?

To conduct itself in ways that society deems important with respect to appropriate corporate behavior

What is the first step in strategic management?

To establish the plan of action that describes resource allocation and activities for dealing with the environment, achieving a competitive advantage, and attaining the organization's goals

Which of the following best describes a corporation's discretionary responsibility?

To go beyond societal expectations to contribute to a community's welfare

Which of the following best describes a corporation's economic responsibility?

To produce the goods and services that society wants and to maximize profits for its owners and shareholders

Organizations may behave unethically in a number of ways. Which of the following describes unethical behavior in dealing with employees?

Tolerating a work environment that includes harassment

Organizations may behave unethically in a number of ways. Which of the following describes unethical behavior in dealing with customers?

Using false or deceptive sales techniques

Which of the following scenarios involves an ethical dilemma?

You and another manager are overseeing a large project. You have to sign off on a report that contains data you know the other manager did not verify.

In _____, the product manager invested time in reviewing the results of his decisions and learned from them.

an after-action review

A choice made from available alternatives is called:

a decision

Ronald changed his position in the middle of a debate over a new corporate policy to ensure that other managers weren't just going along with his opinions. He was using:

a devil's advocate

Studies typically find _____ between a company's social responsibility and its financial performance.

a positive relationship

The first why in "the 5 Whys" generally produces:

a superficial explanation for the problem

When managers involved in a decision see things differently and disagree about what they want, it creates:

ambiguity

All of the following are cognitive biases that can affect a manager's judgment, EXCEPT:

abandoning the status quo

Author and scholar Jerry Harvey coined which of the following terms to illustrate the hidden pressures for conformity that can exist in groups?

abilene paradox

Karl is part of the executive management team at Metro Realtors. Karl's company experienced the effects of the 2008 housing market crisis. Because the executive team had done a good job of planning and developing plans as a guide to action, Metro was:

able to remain organizationally flexible.

Decisions determine how the organization solves problems, allocates resources, and:

accomplishes its goals

Which of the following would be a nonprogrammed decision as part of strategic planning?

acquire a new company

The _____ model recognizes the human and environmental limitations that affect the degree to which managers can pursue a rational decision-making process.

administrative

Good decision making is a vital part of good management because decisions determine how:

an organization can accomplish goals

When soldiers detect a piece of concrete that looks too symmetrical or feel a different tension in the air, they are:

applying intuition

Managers who follow ethical leadership:

are fair in their dealings with employees and customers.

At the postconventional level of moral development, individuals:

are guided by an internal set of values based on universal principles of justice and right.

The _____ style is often the style adopted by managers who like to talk to people one on one.

behavorial

Lower-performing traders in London investment banks were less effective in managing and modulating their emotional responses, which resulted in lower performance. This was a consequence of which of the following biases?

being influenced by emotions

Sales managers at Global Glass Inc. made a budgeting blunder when they solely looked at the previous quarter's sales to estimate sales for the coming quarter. Of which of the following management biases is this an example?

being influenced by initial impressions

Michelle was certain that low employee turnover was a key driver of customer satisfaction and store profitability so she decided to invest in programs to keep employees happy, but profits continued to lag. She was experiencing which of the following kinds of bias?

being overconfident

Overestimating one's ability to predict uncertain outcomes relates to which of the following?

being overconfident

The term _____ is used to describe a target that is so large, inspiring, and outside the prevailing paradigm that it hits people in the gut and shifts their thinking.

big hairy audacious goal

Louis, in setting productivity goals for his employees, uses his knowledge of his employees, past performance and output data, as well as upper management's strategic goals in order to set goals that are:

challenging but realistic.

Knowing criteria for evaluating alternatives is an assumption of which of the following?

classical model

Ralph is a store manager for Fred's Pharmacy. He is expected to make decisions that are in the organization's best economic interests. His decisions should be based on which of the following models?

classical model

Companies in California often make _____ that outline the actions the company would need to take if an earthquake were to occur.

contingency plans

In the case of emergencies, setbacks, or unexpected conditions, a company's responses would be guided by its:

contingency plans.

General statements of principle that define fundamental values and contain general language about company responsibilities are often called:

corporate credos.

In a _____ approach, planning experts work with managers in major divisions or departments to develop their own goals and plans.

decentralized planning

Which of the following do some experts recommend using to combat groupthink and push team members to practice new behaviors rather than revert to the default behavior of suppressing opinions?

decision coach

Operational plans and goals focus on:

defining the action steps by which the company intends to attain strategic goals.

The administrative model is considered which of the following?

descriptive

As marketing director at her firm, Julia is leading a team that is conducting forums with customers about potential adaptations to a current product line, making those products more responsive to customers' needs. These forums are part of the company's _____ responsibilities.

economic

The social performance model for evaluating a company's social responsiveness uses four criteria. They are:

economic, legal, ethical, and discretionary.

Which of the following has been offered as a solution to social inhibitions in problem solving?

electronic brainstorming

Doctors in the Partners Health Care System incorporate the use of clinical decision support systems to limit which of the following kinds of bias?

emotion

Managers who take _____ out of the decision-making process make better decisions.

emotions

At the postconventional level of moral development, managers:

encourage others to think for themselves and focus on the needs of their followers.

Which of the following is not a common criticism of group brainstorming?

ideas generated during brainstorming are generally narrow in scope

What is a major part of decision making?

identifying problems

Which of the following involves the use of managerial, administrative, and persuasive abilities to ensure that the chosen alternative is carried out?

implementation

Joyce was using discussion, trust building, and active engagement with people affected by the decision. She is in which of the following stages of the decision-making process?

implementation of chosen alternative

Top management has decided on a large expansion project that would take place over the next five years. In order to ensure its progress toward completion, managers would want to make sure goals for the project:

include defined time periods for goal attainment.

In the BCG matrix, _____ defines whether a business unit has a larger or smaller share than competitors.

market share

If a behavior is ethical, it:

may be legal or illegal.

The most pressing concern for individuals at the conventional level of moral development is to:

meet social obligations.

ADM is globally the number one processor of oilseeds, corn, wheat, soybeans, peanut, and other similar products. Found on its website, the statement "To unlock the potential of nature to improve the quality of life" is ADM's articulation of its:

mission.

One of your employees has just come to you saying that he is being sexually harassed by a coworker. He shows you suggestive notes and cartoons that have been left at his desk. He asks you to speak to other coworkers, who confirm the behavior has occurred. You must, as a(n) _____, reprimand the perpetrator and refer the perpetrator's employment status to the human resources department.

moral agent

In the war on terror, military forces have dropped bombs on various targets. The commander of a unit decides not to bomb a certain target because of intelligence that says numerous civilians are currently located there as well as enemy militants. This decision is based on a(n) _____ approach.

moral-rights

Managers faced with these kinds of tough ethical choices often benefit from a _____ strategy, which is one based on norms and values, to guide their decision making.

normative

At the preconventional level of moral development, individuals:

obey authority to avoid detrimental personal consequences.

Strategic management is:

one specific type of planning.

The purpose of a policy-based statement in an organization's code of ethics is to:

outline the procedures to be used in specific ethical situations.

JPMorgan traders took larger and larger gambles because they had become:

overconfident in their ability to manage risks

As a company executive, the chief ethics officer is responsible for:

overseeing all aspects of ethics and legal compliance.

In conducting its SWOT analysis, Marek's team collected its information about the company's strengths and weaknesses from:

performing an audit of specific organizational functions.

GM's decision to offer a multitude of brands even after the evidence was clear that only a few brands should be marketed was an example of:

perpetuating the status quo

How people perceive problems and make decisions is a result of their:

personal decision style

Carolyn's CEO has tasked her with creating a blueprint that specifies the resource allocation schedules and other actions necessary for attaining the company's stated goals. The CEO has asked for a:

plan

Carmen's company has undertaken a new venture. This product line has great potential, but it is in the corporate portfolio's _____ category of the BCG matrix because it is considered risky.

question mark

Michael is a shift manager at Plymouth Manufacturing. He believes he is seeing an increase in drug use among the workforce. He thinks he needs to investigate further. He is at which of the following stages of the managerial decision-making process?

recognition of decision requirement

Rapport Investing Company has a contingency plan in place to deal with clients and to respond to market changes in case of a sudden dramatic drop in the Dow Jones Index. As part of the contingency planning, management also engages in _____ as it looks at leading economic indicators, political issues, and global markets and tailors its plans to various situations based on these variables.

scenario building

Evidence-based decision making is a response to which of the following potential biases?

seeing what you want to see

Michael believed the new process would be expensive to implement and the cost would outweigh the benefit, and he found only information that supported his instinct. This is an example of:

seeing what you want to see

Toni has a high risk propensity and decided to go with a high-risk alternative to reach her company's growth goals. She is in which of the following stages of the decision-making process?

selection of desired alternative

Tracy operates from a higher level of development and as a manager, she focuses on the needs of followers, encouraging others to think for themselves. Tracy is a(n):

servant leader.

With the organization's mission statement in hand, Marcus and his management team are set to engage in _____, the next step in the organizational planning process.

setting strategic goals

To ensure effectiveness, the most important characteristic of goals is that they must be:

specific and measurable.

Stephanie is putting together a _____ in which she identifies the expectations, needs, importance, and relative power of various stakeholders, which may change over time.

stakeholder map

Daniel's pharmaceutical company developed and marketed a new drug to halt the progression of Alzheimer's and other forms of dementia. Orders for it are growing monthly to the point where it now has the largest share of the market. This product falls in the _____ category of the BCG matrix; therefore, the company should increase investment in it for future growth and profits.

star

As an upper-level manager for Southwestern Airlines, Anna is most likely responsible for the achievement of _____ goals.

strategic

The _____ is/are broad statement(s) describing where the organization wants to be in the future.

strategic goals

As the product development manager at his company, Liam has called the department together to present them with the goals for the coming year. These goals include product improvements and innovations that are quite ambitious and beyond current levels in an exciting and motivating way. Liam has presented the department with:

stretch goals.

Sophia, who manages the marketing department at her company, put together a team of marketing department employees and employees from the design department to address customer demands for several products. By working together, the design department was able to take input from the marketing team, who then used the design information to craft its marketing campaign for the new versions of the products. Their successful efforts were the result of _____ and delivered value to the customer.

synergy

Taylor has established several departmental goals, including maintaining a 40 percent market share and maintaining cost of production ratios. These goals define the outcomes the department must achieve in order for the organization to reach its overall goals and are known as _____ goals.

tactical

A CEO who is adept at thinking strategically:

takes the long-term view and sees the big picture.

How managers actually make decisions rather than how they should make decisions is part of:

the administrative model

New analytical software programs that automate many programmed decisions are an application of:

the classical model

The limitations of planning are even more problematic when:

the environment is turbulent.

In order to keep costs low and remain competitive in the market, Carrier has decided to move much of its production facility to Mexico. This decision was based on the _____ approach.

utilitarian

In the Enron scandal (2001), the company found a way to avoid reporting huge debts. A whistle-blower alerted authorities. Enron's CEO was clearly engaged in unethical behavior. He was sentenced to prison because:

values and standards that say a company can't falsify its financial documents are codified law.

The mission of an organization describes its:

values, aspirations, and reason for being

Atlantic Healthcare provides free daycare for preschool-aged children of its employees. This _____ of the organization provides a positive human impact and unconditional society betterment for its own sake rather than for economic reasons.

virtuousness

Edward finds out that his company is not filtering the effluent by-product from its production process before draining it into a nearby stream as required by EPA regulations. Because his manager has been unreceptive to any suggestions in the past, Edward calls the local newspaper with information about this activity. Edward has engaged in:

whistle-blowing

After the Bangladesh clothing factory fire, Walmart's decision to blacklist suppliers with safety problems could best be described as which of the following types of decision?

wicked decision problem