MGT3370 Chapter 1
Which of the following statements is true about managerial compensation?
Some middle-level managers make more than $100,000 a year.
Controlling
Monitoring performance against goals and taking corrective action as needed
Leading
Motivating, directing, and influencing others to achieve organizational goals
Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?
Organizing
Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?
Planning
Setting goals and figuring out how to achieve them describes the _____ function of the management process.
Planning
True or false: Taking ownership of a work project is an example of an attitude.
True
What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?
ability to take risks
When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.
advantage
A learned predisposition toward a given object is called a(n) _____.
attitude
The assembly line at the ice cream production facility used to have 20 workers. It now has 10 employees and 10 robots to do the job. The robots are an example of ______.
automation
The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____.
career readiness
The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.
conceptual
The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.
e-commerce; e-business
In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.
efficiency
Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a
functional manager.
Meaningfulness is associated with _____ rather than _____.
giving; taking
After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.
globalization
Stores of data so vast that conventional database management systems cannot handle them are known as
Big Data.
Which employee is the best example of a functional manager?
Brett, who is the manager of the company's accounting department.
Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.
globalization
In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect.
multiplier
The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.
multiplier
A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.
proactive
Employees who have the ability to work well with others to get things done are said to have _____ skills.
soft
Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.
sustainability
The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.
technical
Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.
top
For which level of management are conceptual skills particularly important?
top managers
Which racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades?
1. Asians 2. African Americans 3. Hispanics
Which descriptions accurately characterize artificial intelligence (AI) in the workplace?
1. It can be applied both to blue-collar and white-collar skills. 2. It includes using computer systems to mimic human reasoning.
Which descriptions accurately characterize artificial intelligence (AI) in the workplace?
1. It includes using computer systems to mimic human reasoning. 2. It can be applied both to blue-collar and white-collar skills.
Which managerial roles were identified by Mintzberg as interpersonal roles?
1. Leader 2. Liaison 3. Figurehead
Which of the following are keys to managing your career readiness successfully?
1. Personal reflection, motivation, commitment, and experimentation 2. Following a process 3. Taking responsibility over managing your career
According to one study, which three of the following represent the largest gaps in career readiness employers see in college students applying for employment?
1. Professionalism/work ethic 2. Oral/written communication 3. Leadership
What did Mintzberg observe about work behavior in the managers he studied?
1. Some worked up to 90 hours a week. 2. They almost always devoted lunchtime to meetings.
Which primary skills do companies seek in top managers?
1. The ability to communicate 2. The ability to motivate and engage others 3. A high level of energy
What are two potential rewards of being an exceptional manager?
1. The ability to earn more than most workers 2. Fringe benefits, such as a large office or stock options
According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.
50
Which of the following defines an organization?
A group of people who work together to achieve some specific purpose
Organizing
Arranging tasks, human resources, and other resources to accomplish the necessary work
The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?
Controlling
Planning
Establishing goals and determining how to achieve them
True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.
False
Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?
Human
In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?
Leading
Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)?
Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals
What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?
Meaningfulness
Which of these employees is demonstrating a proactive learning orientation?
Millicent is taking a computer coding class at the community college so she can apply for a new role at work.
Who has the main responsibility for managing your career?
You
Which of these organizations is considered for-profit?
a retail clothing store
The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.
controlling
Computerized collections of interrelated files for assembling large quantities of information are called ______.
databases
At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.
diversity
Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.
e-commerce
Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?
ethical
A ______ organization's purpose is to make money by offering products or services.
for-profit
The advent of cloud computing has made it possible for employees to
have access to company data from anywhere with an Internet connection.
Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.
interpersonal
Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?
leading
In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.
organization
In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?
organizing
The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.
people