Mindtap- Ch. 16

Which of the following is the best example of noise that originates with the receiver in the communication process?

Tony checks his email when the television commercial break begins

Which of the following is the best example of the promotional objective of combating competitive promotional efforts?

When McDonald's advertises that it has the best fries based on the number of fries sold, Burger King advertises it has the best fries based on taste tests.

Ralph Lauren is planning a promotion in which it will showcase all of its clothing lines to buyers at retail stores. It also plans to develop a direct marketing campaign that will use social media to introduce its new seasonal styles. Ralph Lauren is using _______ with the retail showcase and _______ with the social media campaign.

a push policy; a pull policy

Generally, companies whose customers are numerous and geographically dispersed will find promotion mixes featuring _______ to be more practical.

advertising

Leo is working on finalizing the promotion plan for his company's line of air fresheners. They plan on using a nonpersonal communication method that will use a mass medium for transmission to the target audience. Leo's company is using _______ as its promotion method.

advertising

One of the problems associated with _______ is that it is often difficult to measure its effect on sales

advertising

Paula is working on a promotional program for her company's line of designer dog collars. Her company needs to promote the dog collars to pet owners, so she is likely to use _______ because it reaches a vast number of people at a low cost per person.

advertising

Promotions help consumers because they _______.

allow customers to make more intelligent buying decisions

Kellogg's uses a promotional program that incorporates both pull and push policies. Kellogg's will most likely use _______ for the push policy and _______ for the pull policy

an allowance to retailers for promoting cereals; advertisements to the customer

In its commercials, the mattress company Sealy focuses on the comfort and quality of its brand of mattress. This advertisement is best described as being designed to _______.

build selective demand

Target gives a portion of its profits to local organizations. This is an example of _______.

cause-related marketing

Adam is in charge of advertising for his company and he has designed a magazine ad to promote one of his company's new products. When he shares the ad with his manager, the manager tells him that the ad has too much visual information. The manager is concerned with the _______ of the receiver.

channel capacity

Ashley is currently working on a video to introduce a new line of athletic wear for women. She is using signs and symbols to represent the concept and meaning of the new athletic wear. Ashley is most likely working on the _______ for this promotional video.

coding process

Mary is currently working on updating her company's website, incorporating signs and symbols that will help represent the ideas that the company is trying to express. Mary is most likely working on the _______ for the website.

coding process

ClearView Windows sends out postcards containing an advertisement and a coupon to potential residential customers. This is part of the _______ component of the communication process.

communication channel

In order to increase sales of its fishing poles, Corinthian Fishing Supplies launched a social media campaign. After the campaign ended, Corinthian learned through marketing research that most of its target market is not active on social media and instead visit fishing websites. The promotion program suffered from an error in the selection of _______.

communication channel

The Barrister's Deli decides to run advertisements for its lunch specials on a local FM radio station. Marketing research later reveals that the restaurant's target market listens primarily to satellite radio stations. This promotion program suffered from an error in the selection of _______

communication channel

A minor league baseball team communicates to its target market by advertising on local television and radio stations, in local newspapers, on its own website, through postings on social media, and on banner ads. These vehicles through which the baseball team transmits its coded messages to potential customers are called

communication channels

The internet, mobile apps, and billboards are all considered _______.

communication channels

If Frito-Lay introduces a new line extension of its famous potato chips, it is likely going to engage in promotions that focus on _______ in order to have customers start the product adoption process

creating awareness

As Lynn is working on writing the text that will be incorporated into a new magazine ad for her company's line of handbags, she is engaging in the _______ stage of the communication process.

encoding

In the _______, concepts and ideas are converted into signs or symbols by the source.

encoding process

You work for a company that has just launched a new line of juice drinks. Customers are aware of the product but have not decided to purchase your company's brand of juice. You decide to give out free samples in grocery stores in an attempt to _______.

encourage product trial

If children and teenagers are insisting on wearing expensive name-brand apparel, a criticism of promotion can be made that promotion _______.

encourages materialism

When Kroger mails out a circular that advertises its upcoming sale, the cost of the circular is partially paid for by manufacturers that are included in the advertisements. The manufacturers are helping pay for the advertising expenses as a way to _______

facilitate reseller support

While the specific communication vehicles employed in promotion have not changed, the fundamental role of promotion is changing.

false

Which of the following is NOT one of the disadvantages of using advertising as a promotion method?

high cost per person reached

A car dealership airs a television ad in which it tells customers to visit its website to sign up for special offers. This ad has the primary objective of _______.

identifying prospects

A contractor who specializes in upgrading kitchens has a table set up at the county fair where he offers people a free estimate in exchange for their contact information. This promotional effort is directed at _______.

identifying prospects

Promotions can lead to increased prices _______.

if they do NOT stimulate demand

Effective management of integrated marketing communications is based upon _______.

information about customers

Chris sees a television commercial for Arby's promoting its gyros at 2 for $6. Later that day he goes to the nearest Arby's but is told that the special offer is not available at that location. Arby's seems to lack

integrated marketing communications

In an effort to practice _______, Gammons International is hiring an external marketing company to handle its marketing efforts. These efforts will include advertising, public relations, and sales promotions.

integrated marketing communications

The coordination of promotion and other marketing efforts for maximum informational and persuasive impact defines

integrated marketing communications

The use of advertising to create awareness for a product is most likely to occur in which stage of the product life cycle?

introduction

An advertisement is more likely to be unintentionally deceptive if it _______.

is directed at children

As they walk to the car, Erin tells her sales representative, Joachin, that they may need to modify the price structure they just presented to the prospect. Erin bases her statement on the way the prospect folded his arms when Joachin quoted him the prices on the new system. Joachin says he didn't notice. Erin recommends a book on _______ communication to Joachin

kinesic

Sam is meeting with a purchasing agent about an order for his company's forklifts. As he is describing the features of the newest version, the purchasing agent nods her head to signal that she understands the features. Sam does not notice the _______ communication the purchasing agent is sending and goes into more detail about the new features.

kinesic

Rob is working on the promotional plan for a new bicycle helmet that has added technology to sense when a bicycler has fallen and has a head injury. The technology then releases an audible signal that will help others know that there is an injury that needs treatment. This is considered to be a new product that is in the introduction stage of the product life cycle. Which type of promotion should Rob focus on?

new introductory

Tony is on the marketing team for a new line of self-heating soups designed for mountain climbers. The soups come in a convenient pouch that hooks on to a mountain climber's gear and collapses for easy storage when empty. The product is considered a new product in the introductory stage of the product life cycle. What type of promotion should the marketing team focus on?

new introductory

When flat-screen televisions were first introduced, manufacturers tried to increase customer awareness of the new product by using _______ to build _______.

new introductory promotion; primary demand

Carlos is listening to the radio while driving with his kids in the back seat. During the commercial break, one of the children repeatedly asks Carlos if they have arrived at their destination. The child's questions would be considered _______ in the communication process.

noise

While watching a television commercial, Chloe receives a text message from her friend and responds immediately. This is an example of _______ in the communication process.

noise

Proxemic communication is an element of which form of promotion method?

personal selling

The use of a push policy may require heavy expenditures for _______

personal selling

Tiffany is creating a promotion plan for Owens Corning, which manufactures fiberglass insulation. Her company is trying to promote the insulation to home builders to use in the building of new residential homes. She is most likely to recommend _______ because it allows marketers to adjust their message to improve communication. One downside is that it costs _______ than advertising to reach one customer

personal selling; more

Word-of-mouth communications are most effective for _______ products.

personal services

The strategic location of products or product promotions within entertainment media content to reach the product's target market is known as product _______.

placement

Government officials and consumer groups suggest products that _______ should not be promoted.

potentially have harmful effects

In episodes of America's Got Talent, the judges drink out of cups featuring the Dunkin' Donuts logo. The promotion strategy being used by Dunkin' Donuts is known as _______.

product placement

In many television shows and movies, you will see characters using Apple computers and laptops during the show. This promotion strategy is called _______.

product placement

Suppose that Samsung has decided to contract with the producers of The Avengers to have characters in the movie exclusively use Samsung tablets and smartphones. This would best be an example of _______.

product placement

You are the marketing manager for a soft drink manufacturer. You recommend that the company should try to get the actors and actresses in television shows to drink its products. What type of promotion activity are you suggesting with your idea?

product placement

You are meeting with the head of a consumer advocacy group that claims your firm's promotion activities are causing food prices to rise. Naturally, you disagree with this claim, and you are meeting with this individual to make your case. Which of the following statements would be a strong defense against this advocacy group's claim?

promotion can help keep prices lower by facilitating price competition

Apple regularly holds events where the company CEO announces the latest products in front of a large group of stakeholders. This type of event is best categorized under which of the following types of promotion?

public relations

Kohler, a manufacturer of bathroom fixtures such as sinks and toilets, has uploaded several videos to YouTube that help demonstrate how to install its fixtures. These videos are best categorized under which of the following types of promotion?

public relations

When a company is trying to communicate with its suppliers, employees, stockholders, the media, potential investors, government officials, and society in general, it is important to use _______.

public relations

When Glade introduced its Wax Melts line of air fresheners, if it offered coupons available in the newspaper that consumers would then take to their favorite stores, this would be an example of a _______ policy.

pull

Jack is watching television when an infomercial for a vacuum cleaner begins. As he watches the infomercial, he sees the power of the vacuum being demonstrated. In this case, Jack is the _______ and the company selling the vacuum cleaner is the _______

receiver, source

A bed and breakfast inn holds crafting getaways where all of the people staying at the property are interested in the same activity. These getaways are typically done during the fall when fewer people typically visit. These getaways are designed to _______

reduce sale fluctuations

The Colorado Tourism Office advertises that people can visit Colorado ski slopes and mountains for hiking, ziplining, and horseback riding during the summertime in an effort to _______.

reduce sale fluctuations

Promotional efforts designed to allow a manufacturer of a seasonal product to operate at peak efficiency year-round seek to _______.

reduce sales fluctuations

If an auto manufacturer creates an ad showing that the people in the car can feel secure in case of an accident, it is attempting to influence the customer's _______ need.

safety

Each year, Doritos holds a contest for customers to create a commercial. The winning commercial, as decided by internet voters, airs during the Super Bowl. This contest is an example of Doritos using _______ for its promotion strategy.

sales promotion

When sales representatives for Owens Corning meet potential customers, it offers stuffed pink panthers to promote its insulation. This example illustrates Owens Corning's use of which of the following elements of the promotion mix?

sales promotion

Valpak is a company that mails out packets of coupons to consumers. These coupons mostly include discounts for local and regional businesses. Valpak is helping these companies with their _______.

sales promotions

When a soft drink manufacturer offers digital coupons that customers can use in retail stores, it is using _______.

sales promotions

When Lean Cuisine promotes the quality, taste, and calorie contents of its line of frozen meals, it is attempting to develop _______.

selective demand

In the McDonald's advertisements that state, "I'm Lovin' It," McDonald's is the communication _______.

source

Gordon is driving on the highway and sees a billboard for a local auto dealership. On the billboard he sees pictures of three of the dealership's cars and an announcement of a current promotion. In this situation, the auto dealership is a _______, which is one who _______

source, encodes

When a salesperson shakes a potential customer's hand, she is using

tactile communication

All of the following are reasons a company would likely emphasize personal selling in its promotion mix, EXCEPT _______.

the company's products are seasonal in nature

Consumers are increasingly going online for information and opinions about goods and services as well as about companies. Research has shown that _______ is the most important attribute about a ratings website.

the site's credibility

Which of the following is a major goal of integrated marketing communications?

to send a consistent message to consumers

A promotion mix is a blend of four possible ingredients, which are advertising, personal selling, public relations, and sales promotion.

true

Buzz marketing is an attempt to incite publicity and public excitement surrounding a product through a creative event.

true

Encoding occurs when the source must convert the meaning into a series of signs or symbols representing ideas or concepts.

true

Firms that link the purchase of their product to philanthropic efforts practice cause-related marketing.

true

One reason that promotion suffers from widespread criticism is that promotional efforts are highly visible and affect our everyday lives.

true

Product placement is not limited to U.S. television shows. The European Parliament approved limited use of product placement, albeit only during certain types of programs and only if consumers were informed at the beginning of the segment that companies had paid to have their products displayed.

true

Amazon's "Alexa Lost Her Voice" commercial was shared by thousands of people through social media and watched millions of times on YouTube. This is an example of _______.

viral marketing

Andrea receives an email from her sister-in-law that is actually a recommendation for a website with a demonstration of a new home hair-coloring system. She later discovers that her sister-in-law received a free trial kit for passing Andrea's and four other friends' email addresses along to the marketer. This is known as _______.

viral marketing

Kristen received an email from a friend that linked to a video of a funny commercial made by Old Spice. Kristen thought it was so funny that she shared the video on her Facebook page and on Twitter so that all of her friends and followers could see the video as well. This is an example of _______.

viral marketing

Which of the following is a strategy to get consumers to share a marketer's message in a way that spreads dramatically and quickly?

viral marketing

If Honda gives one of its new motorcycles to a popular blogger so that the blogger would share information on the blog, this is best described as an example of _______.

word-of-mouth communication

You are leading a meeting of your marketing team during which you are deciding on the promotion mix for your flagship product. You are working your way through the various factors that should be considered when determining an appropriate promotion mix. You are currently focused on the characteristics of your target market. Because of the nature of your product, your target market represents millions of potential customers. Which of the following best describes the appropriate promotion mix for your product?

your promotion mix should emphasize advertising and sales promotion