MindTap Chapter 15

The one piece missing in the teacher's communication with students is _____. That could have been accomplished by:

feedback Having the students send their rabbit pictures to the teacher

Caterpillar Inc., is the world's leading manufacturer of construction and mining equipment, industrial gas turbines, diesel and natural gas engines, and diesel-electric locomotives. In 2017, the company announced a reorganization that included the creation of two new divisions. Caterpillar created the new divisions to "drive greater efficiencies and effectiveness in support of its customers." The newly created Product Support & Logistics Division (PSLD) will combine groups previously located in other divisions. The new Digital Enabled Solutions Division will bring together Caterpillar's enterprise data hub, equipment management tools, data analytics group, Cat® Connect technologies and customer experience portals. In addition, Caterpillar's marketing and brand organization will become part of the existing Global Aftermarket Solutions Division. During reorganizations, communication with members of the organization is key. CEO, Jim Umpleby, will need to determine the best ways to communicate changes to his employees and the entire organization. For his initial communication regarding the reorganization, Jim Umpleby, should utilize a _____ will communicate the message to multiple office locations of the organization simultaneously. Several months after the reorganization, Jim Umpleby checks in with department managers to see how their employees are handling the changes. Several managers comment that everything must be okay because they haven't heard anything from their employees about the reorganization. Which of the following are methods that Caterpillar could implement in order to hear what employees throughout the organization are thinking and feeling? Check all that apply.

streamed/videotaped speech and meeting Plan surprise visits to office locations Write a blog which allows for reader comments Hold town hall meetings with employees

1. Is passive, laid back 2. Listens critically; primary purpose is to evaluate what is heard 3. Looks for new learning 4. Clarifies responses

1. Poor 2. Poor 3. Good 4. Good

Label each part of the communication process in the following diagram

A: Encoding B: Transmission C: Decoding D: Noise E: Feedback

This diagram represents _____communications. Which of the following are examples of this type of communication? Check all that apply.

Cargill's director of high-intensity sweeteners, Zanna McFerson, tells her boss, Marcelo Montero, the president of Cargill's Health and Nutrition division, that a glycoside called Rebiana can be used to create a new artificial sweetener to be called Truvia. Anya Kamenetz, a reporter for The Village Voice, presents her editor with the first draft of a story in a yearlong series titled "Generation Debt: The New Economics of Being Young."

You work as a salesperson for Spectrum Color, a chemical manufacturer, which keeps you very busy. Your customers are photographers who use Spectrum's products to create professional images for publication. They are usually a friendly clientele. Today, however, customer Jesse Adamson is upset when he calls to inquire about his order. Jesse says he will miss his deadline if he doesn't receive his order right away. He threatens to stop using Spectrum Color if the company does not meet his demand and fill his order immediately. What is the most important message this customer is trying to convey? What can you do to listen more effectively to this customer?

He urgently needs his chemical order. Ask gentle, probing questions.

Which of the following items could create noise in the draw-a-rabbit exercise? Check all that apply.

The teacher's instructions to students used the term rabbit instead of the term bunny. Students were worried about whether or not they would get a good grade in the class. Students were sleepy. There were loud fire engine sirens wailing outside of a student's home while the instructions were delivered.

Your employee, Holly, wants to know the schedule for regular company holidays for the next year. What form of communication should you use in this situation?

You should send Holly an e-mail with a list of the upcoming holidays.

Kumi, your coworker, has been working on his taxes for the last two months. If Kumi gets audited this year, he is likely to believe that it happened because of an _____ cause, such as _____. Kumi's perception is being influenced by the _____

external the tax program he used to prepare his taxes self-serving bias

E-mail is _____ formal than other forms of communication, and it _____ the likelihood of being misunderstood.

less increases