MIS-215 Module 3 Quiz Enterprise Applications
Enterprise software is built around thousands of predefined business processes that reflect
Best practices
A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes
ERP Systems
________ systems are based on a suite of software models used to support business activities across the firm.
Enterprise
Which of the following statements about enterprise applications is NOT true?
Enterprise applications are best implemented when few changes in business processes are required.
Which of the following is not true about enterprise systems?
Enterprise software is expressly built to allow companies to mimic their unique business practices
From your reading of the chapter's opening case, ACH Food Companies implemented new information systems in order to achieve which of the following business objectives?
Operational Excellence
Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.
Planning; Execution
You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?
Select the functions of the system you wish to use
XRM
Some people call customizable CRMs XRM, because X can mean any relationship important for a business to manage information around
In order to achieve maximum benefit from an enterprise software package, a business
changes the way it works to match the software's business processes
The measurement of the number of customers who stop using or purchasing products or services from a company is called
churn rate
When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with
configuration tables
Information systems make supply chain management more efficient by providing information to help companies:
coordinate, schedule, and control procurement, production, inventory management, and delivery of products and services.
Selling a customer with a checking account a home improvement loan is an example of
cross-selling
A company's organizations and processes for distributing and delivering products to the final customers is the
downstream portion of the supply chain
Enterprise application vendors have created ________ to make their own customer relationship management, supply chain management, and enterprise systems work closely together with each other.
e-business suites
Components or parts of finished products are referred to as
intermediate products
________ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation.
operational
Organizations using Microsoft Dynamics CRM are able to define the:
people, money and things as they relate to their organization and cost-effectively configure a rich business application in line with their own specific needs, internal nomenclature, and workflows
SCOR identifies five major supply chain processes
plan, source, make, deliver and return
Supply Chain Process - Return
processes associated with returning products or receiving returned products, including postdelivery customer support
Supply Chain Process - Plan
processes that balance aggregate demand and supply to develop a course of action to meet sourcing, production, and delivery requirements
Supply Chain Process - Source
processes that procure goods and services needed to create a specific product or service
Supply Chain Process - Deliver
processes that provide finished goods and services to meet actual or planned demand, including order management, transportation management and distribution management
Supply Chain Process - Make
processes that transform a product into a finished state to meet planned or actual demand
Supply chain complexity and scale increases when firms
produce products and services that coordinate with hundreds or more firms and suppliers.
A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a
supply chain
A ________ is a method of interaction with a customer, such as telephone or customer service desk
touch point
Supply chain planning systems perform all of the following functions except
track the physical status of goods
