MIS 2223 Module 12

Missy's retail website suddenly starts getting a lot of traffic and orders due to a video that went viral on social media. Her cloud-based servers scale up automatically to handle the increased demand. What cloud characteristic supports this automatic adjustment? a. Broad network access b. Rapid elasticity c. Measured service d. On-demand self-service

b. Rapid elasticity

Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list. She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse. What is Sabrina's job role? a. Hand picker b. Receiving clerk c. Freight mover d. Shipping clerk

b. Receiving clerk

Which of these e-commerce job roles could most likely be performed remotely from home or even from another country? a. Operations manager b. Web developer c. Hand picker d. Truck driver

b. Web developer

During a meeting at work, your boss starts talking about something called Desktop as a Service (DaaS). What can you likely assume about this technology based on its name? a. Your company is using the service for free. b. You'll access this service over the Internet. c. You'll have to install some special software on your computer. d. Your company is paying a lot of money for this service.

b. You'll access this service over the Internet.

Conducting a staff meeting online so employees from around the globe can join the discussion is an example of _____________. a. e-commerce b. a virtual private network connection c. customer relationship management d. e-business

b. a virtual private network connection

Alannah just purchased a smart lock for her front door. How can she connect her lock to the Internet so she can control the lock when she's away from home? a. network cable b. cellular connection c. power cable d. Bluetooth connection

b. cellular connection

Which of the following is NOT an example of modern-day artificial intelligence (AI) application? a. Powering voice-based interactions between a human and a computer b. Operating machinery without direct human oversight or intervention c. Asking droids for critical information during a hyper-space mission d. Providing novel insights from data analysis

c. Asking droids for critical information during a hyper-space mission

Cindy wants to sell her bicycle so she can upgrade to a newer one. What kind of transaction will most likely take place when Cindy sells her older bike? a. B2B b. G2C c. C2C d. B2C

c. C2C

Which company most likely relies almost solely on B2B transactions in their course of business? a. Shipping company b. Cleaning services company c. Chemical supply company d. Retail company

c. Chemical supply company

Who enforces PCI compliance for merchants who accept credit card payments from customers? a. The Department of Defense b. Merchants c. Credit card companies d. Cardholders

c. Credit card companies

Jerry has a problem with a package he just received—two items from his order are missing. Who should he contact to resolve the problem? a. Shipping clerk b. General manager c. Customer service representative d. Delivery driver

c. Customer service representative

Which kind of cloud service requires the most technical skill to use? a. PaaS b. DaaS c. IaaS d. SaaS

c. IaaS

Nancy runs her students' research papers through a plagiarism checker tool before grading them. What technology enables the plagiarism checker to keep improving its detection of poorly paraphrased text? a. Natural language processing (NLP) b. Chatbot c. Machine learning (ML) d. Smart speaker

c. Machine learning (ML)

For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text. Which marketing technique is Nadine benefiting from? a. Unique selling proposition b. Internet-native selling c. Omnichannel strategy d. E-commerce website

c. Omnichannel strategy

Kason spends several hours a week generating reports on sick hours used across his company. The task eats up his available work hours and prevents him from doing other jobs he needs to do. What technology could take over this task and free up his time for more productive work? a. Chatbot b. Internet of Things (IoT) c. Robotic process automation (RPA) d. Data analytics

c. Robotic process automation (RPA)

Meghan signs into Zoom to attend a video call for her online class. What kind of cloud service is she using? a. Paas b. RaaS c. SaaS d. IaaS

c. SaaS

How can you get the attention of a personal assistant app on your phone? a. Pause briefly before stating the command. b. Complete the voice training process. c. Say the wake word. d. Reduce background noise.

c. Say the wake word.

Brian needs to use an expensive application that his work provides on his computer at the office. However, he's traveling with his laptop and won't be back in his office for another week. Then Brian remembers his employer also makes the application available to employees through the cloud. What does Brian need to do next to use this application? a. Buy the expensive software for his laptop. b. Buy a more powerful computer. c. Install the application on his laptop. d. Access the application through his laptop's browser.

d. Access the application through his laptop's browser.

Henry installed a smart thermostat to manage the temperature in his house. However, when Henry arrived home from work, the house was very cold. He's frustrated that this "smart" thermostat let the house get so cold. What does he need to provide the thermostat for it to do a better job in the future? a. More programming on how to interpret voice commands b. More available settings for various temperatures c. More installed smart devices to work together d. More information about his needs

d. More information about his needs

What technology allows Siri to understand you when you request a route to a location in a nearby city? a. Artificial intelligence (AI) b. Internet of Things (IoT) c. Machine Learning (ML) d. Natural language processing (NLP)

d. Natural language processing (NLP)

Charlie's company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware? a. Online marketplace b. Physical storefront c. Social media d. Online storefront

d. Online storefront

Which learning model allows an AI system to develop its own strategies for solving problems or completing tasks? a. Unsupervised learning b. Artificial learning c. Supervised learning d. Reinforcement learning

d. Reinforcement learning

Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home. She's put a lot of time into this research paper. How can she make sure she won't lose access to it if something happens to her cloud storage space? a. Encrypt the file before saving it to OneDrive. b. Save two copies of the file in OneDrive. c. Share the OneDrive folder with a friend. d. Save a copy of the file on her local hard drive.

d. Save a copy of the file on her local hard drive.

Josh is concerned about protecting his home while he's away on vacation. He wants to leave a radio playing music so it sounds like someone is home. However, he wants the radio to turn on and off at different times so it appears that someone is interacting with it. What IoT device will allow Josh to turn the radio on and off using the Alexa app on his smartphone while he's traveling? a. Smart bulb b. Smart security system c. Smart lock d. Smart plug

d. Smart plug

Which of the following is NOT a leading provider of PaaS and IaaS services? a. Google b. Microsoft c. Amazon d. Walmart

d. Walmart

Cloud computing and the Internet are two different technologies. a. True b. False

a. True

Many chatbot services provide support to employees and management rather than to customers. a. True b. False

a. True

What special technology allows computers to perform the intense processing needed to perform machine learning? a. PCI b. ANN c. NLP d. IoT

b. ANN

Which of the following requests to Alexa is most likely to get the desired result? a. Play Journey. b. Alexa, play Journey songs on Pandora. c. Alexa, play Pandora music and include a lot of Journey songs. d. Alexa, I like the Journey albums. Play some of those and make sure you use Pandora.

b. Alexa, play Journey songs on Pandora.

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian's wait time? a. Natural language processing (NLP) b. Artificial intelligence (AI) c. Internet of Things (IoT) d. Machine learning (ML)

b. Artificial intelligence (AI)

Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this? a. B2G b. B2B c. C2C d. B2C

b. B2B

Which cloud technology characteristic ensures that a cloud customer can make changes to her cloud database from her smartphone while traveling for a conference and from her laptop when she's at home? a. Rapid elasticity b. Broad network access c. Resource pooling d. Measured service

b. Broad network access

Jake is a sales rep for a trucking company and travels throughout the Midwest. He uses a cloud-based _________ service so he can access updated information about his customers' sales transactions from his laptop as he travels. a. storage b. CRM c. email d. ERP

b. CRM

All cloud technologies must be accessed over the Internet. a. True b. False

b. False

Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money. Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers' payment information. a. True b. False

b. False

To work with AI technologies, you must understand how AI commands are programmed into the computer and phrase your commands exactly the way the AI system expects. a. True b. False

b. False

Frazer's mother recently experienced a stroke, and he needs to work from home for a while to help care for her. In what way will cloud computing most help Frazer in this situation? a. He can complete on-the-job training customized to his job role. b. He can remotely collaborate with teammates on projects, deadlines, and events. c. He can back up data at data centers around the world. d. He can make changes to his tax withholdings online.

b. He can remotely collaborate with teammates on projects, deadlines, and events.

Lauren programs her AI system to occasionally give a wrong answer to a question. What will this accomplish? a. It will make the AI system cheaper to purchase and use. b. It will make the AI system sound more human. c. It will help the AI system think more clearly. d. It will increase the accuracy of the AI system's responses.

b. It will make the AI system sound more human.

Rhea receives a text informing her that her credit card might have been compromised. The text asks her to confirm whether she made a purchase 15 minutes ago at a store that is over 2,000 miles away from her current location and that carries products she has never bought before. What technology was used to compare the purchase to Rhea's normal shopping habits and identify it as credit card fraud? a. Data analytics b. Chatbot c. Robotic process automation d. Natural language processing (NLP)

a. Data analytics

Terrance needs to set up a Windows server in his company's public cloud. What kind of cloud service will work best for this situation? a. IaaS b. SaaS c. DBaaS d. PaaS

a. IaaS

Which of the following storage locations does NOT give you access to your files over the Internet by default? a. Local hard drive b. OneDrive c. iCloud d. Google Drive

a. Local hard drive

Mason is chatting with his friend on the phone about a computer problem at work. Suddenly, his Alexa device states that she couldn't understand what Mason was asking for. What happened that caused Alexa to think Mason was talking to her? a. Mason said one of Alexa's wake words. b. Mason paused during his conversation. c. Mason completed the voice-training process. d. Mason turned off background music from his radio.

a. Mason said one of Alexa's wake words.

Janelle is training an AI-powered model car to stay on an oval track drawn on the floor. The car drives in different directions and is scored by the training algorithm based on how closely the car stays on the track. What kind of learning model is Janelle's car using? a. Reinforcement learning b. Unsupervised learning c. Dataset learning d. Supervised learning

a. Reinforcement learning

Kevin runs a small auto body shop and has recently started accepting credit card payments. He's concerned about how to comply with PCI DSS security requirements. What kind of cloud solution would most easily help Kevin meet these requirements? a. SaaS b. IaaS c. FWaaS d. PaaS

a. SaaS

Business activities completed on a local, private network are examples of e-business even if cloud-hosted resources are not involved. a. True b. False

a. True