MIS 301 Final Review

_________ organizations are purely physical.

Brick-and-mortar

________ cables are made of copper.

Coaxial

ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________.

ERP II

Only a few ________ satellites are needed for global coverage.

GEO

_____ analysis attempts to calculate the value of the inputs necessary to achieve a desired level of output.

Goal-seeking

________ was developed because we have run out of IP addresses in the original IP addressing scheme.

IPv6

________ satellites are used to run the GPS system.

MEO

________ is the correct evolution of POM planning.

MRP, MRP II, ERP

The _________ identifies the firm's overall mission, the goals that follow from that mission, and the broad steps required to reach these goals.

Organization strategic plan

______ analytics require _______ analytics.

Prescriptive; predictive

__________ allows anyone to syndicate any content to anyone who has an interest in subscribing to it.

RSS

An electronic _________ is a website the represents a single store.

Storefront

A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.

TPS

________ marketing is word-of-mouth advertising.

Viral

The internet is a ________

WAN

The entire business analytics process starts with

a business problem

In ________, vendors ask partners to place logo on the partner's website and then pay that partner a commission.

affiliate marketing

Your cable company sells you package deal with internet, phone, and TV. This is an example of __________.

bundling

Social computing increases _________.

buyer power

Amazon's recommender system is an example of ________.

cross-selling

If you want to know what items customers typically buy together so that you can place them next to each other on the shelf, you would be using

data mining

In _________ auctions, sellers solicit bids from many potential buyers; these auctions result in _________ prices over time.

forward; higher

A(n) ________ report summarizes the performance of critical activities.

key indicator

The ________ component of SCM is the most metric-intensive part of the supply chain in which organizations measure quality levels, production output, and worker productivity.

make

You use your smartphone to look up how much money you have in your bank account. This is an example of _________ commerce.

mobile

You want to buy a 65" TV, but a sales representative talks you into the 70" TV because it is only a little more expensive and will still fit nicely into that spot on your wall. This is an example of ________.

upselling

If a company doesn't want to write any computer code, it would choose to ________.

use a prewritten application

With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.

vanilla

The 80/20 rule means that if the software meets _________ percent of the company's needs, then the company should modify _________ percent of its business processes to use the software.

80; 20

Examples of _______ include sensitivity, what-if, and goal-seeking analyses.

DSS

_________ are employees from all functional areas and levels of the organization who interact with the system, either directly or indirectly.

Users

Organizations do NOT typically use wikis to _________.

follow consumers' social networking comments

In ________, recipients of your marketing notices send information about your product to their friends.

virtual marketing

The ________ rule of thumb is that ________ percent of individuals contribute ________ percent of the content.

20-80; 20; 80

________ cellular networks use digital signals and can transmit voice and data at different speeds based on how fast the user is moving; it supports video, web browsing, and instant messaging.

3G

The ________ layer of TCP/IP is responsible for addressing, routing, and packaging data packets.

Internet

Which of the following is FALSE of QR codes? QR codes are more resistant to damage than bar codes. QR codes are larger than bar codes because they store information both horizontally and vertically. QR codes can be read from any direction or angle. QR codes can store much more information than bar codes.

QR codes are larger than bar codes because they store information both horizontally and vertically.

______ analysis examines the change in an output given the change in a particular input while keeping all other inputs constant.

Sensitivity

________ is the greatest concern in the peer-to-peer economic model.

Trust

_________ organizations are only online.

Virtual

Networks from largest to smallest

WAN, MAN, LAN, PAN

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.

ad hoc

The primary purpose of the systems _________ stage is to gather information about the existing system to determine the requirements for an enhanced system or a new system.

analysis

If your organization collects transactions and processes them at night, this is called _________.

batch processing

If a company wants to write some computer code, it would choose to ________.

customize a prewritten application

The ________ component of SCM is often referred to as logistics.

deliver

The pull model is also called ________ which means the production process begins with a ________.

make-to-order; customer order

The push model is also called ________ which means the production process begins with a ________.

make-to-stock; forecast

Your company decides to implement the manufacturing module of SAP before implementing payroll. This is an example of _________ conversion.

phased

In _________ auctions, one buyer wants to purchase a product or a service; these auctions result in _________ prices over time.

reverse; lower

According to the textbook, ________ is the most widely available cable medium.

twisted-pair

Sourcing and procurement from external suppliers are ________ activities.

upstream

________ delivers the precise number of parts to be assembled into a finished product at precisely the right time.

JIT

________ networks are an emerging technology that is becoming increasingly important to help organizations manage their data flows across their enterprise networks.

Software-defined

______ analysis attempts to predict the impact of changes in the assumptions (input data) on the proposed solution.

What-if

________ is a broadcast medium.

Microwave

________ transmission systems transmit data through electromagnetic waves.

Microwave

a process in which companies integrate their online and offline channels creating the opportunity for 'showrooming.'

Multichanneling (or omni-channeling)

If you analyze a data cube, this is an example of using

OLAP

Most organizations design TPS to process transactions as soon as they occur. This is called _________.

OLTP

-Workers can capture and transmit sensitive proprietary information

One Major Disadvantage for Wireless devices Business

(1) they provide information, and this function can be fully automated and most likely will be assumed by e-marketplaces and portals that provide information for free.(2) they perform value-added services such as consulting.

Online service industries have two functions:

________ transmission systems have signals that pass through walls but they are susceptible to snooping unless encrypted.

Radio

Many experts believe ________ is the solution to the challenge of making money from social networking sites and social commerce sites.

advertising

Bandwidth is stated in ________ per second.

bits

If a company wants to write all new computer code, it would choose to ________.

custom-write an entire application

A transaction is any business event that generates ________ worthy of being captured and stored in a database.

data

A(n) ________ report displays a greater level of detail.

drill-down

__________ can perform two basic operations: 1) identifying previously unknown patters and 2) predicting trends and behaviors.

Descriptive

________ is a disadvantage of fiber-optic cable.

Difficult to work with

a process whereby intermediaries are eliminated.

Disintermediation

The optimal result of the organization's CRM efforts is to ________ the number of high-value repeat customers while ________ customer churn.

maximize; minimizing

With ________, customers use the internet to self-configure products or services.

product customization

SaaS is a method of delivering _________ in which a vendor hosts the applications and provides them as a service to customers over a network, typically the internet.

software

The ________ layer of TCP/IP provides communication and packet services.

transport

•Vertical Exchanges: connect buyers and sellers in a given industry. •Horizontal Exchanges: connect buyers and sellers across many industries. •Functional Exchanges: needed services such as temporary help/labor or extra office space are traded on an "as-needed" basis.

Three Basic Types of Public Exchanges

•Geostationary Earth Orbit (GEO) •Middle Earth Orbit (MEO) •Low Earth Orbit (LEO)

Three Basic Types of Telecommunications Satellite

-Small enough to easily carry or wear. -Sufficient computing power to perform productive tasks. -Communicate wirelessly with the Internet & other devices.

Three Major Advantages for Wireless Device Users

•A transaction is any business event that generates data worthy of being captured and stored in a database. •A transaction processing system (TPS) supports the monitoring, collection, storage, and processing of data from the organization's basic business transactions.

Transaction Processing System

(T/F) Companies listen to consumers in the blogosphere who express their views on the companies' products. This is consumer-generated media.

True

________ is a cable medium.

Twisted-pair

1.Channel Conflict 2.Order fulfillment

Two Most Significant E-Tailing Issues:

Business-to-consumer (B2C), Business-to-business (B2B), Consumer-to-consumer (C2C), Business-to-employee (B2E), E-Government, Mobile commerce (M-commerce), Social commerce, Conversational commerce

Types of E-Commerce

all dimensions of the organization are digital and they engage in pure electronic commerce only.

Virtual (or pure-play) organizations

Ubiquity, global reach, universal standards, richness, interactivity, information density, personalization/customization, & social technology

Why E-commerce is different

-Microwave -Satellite -Radio -Infrared

Wireless Transmission Media

a competitive buying and selling process in which prices are determined dynamically by competitive bidding.

Auction

Online direct marketing, Electronic tendering system, Name-your-own-price, Find-the-best-price, Affiliate marketing, Viral marketing, Group purchasing (e-coops), online auctions, product customization, electronic marketplaces, deep discounters, membership

E-Commerce Business Models

Use of the internet and the web to transact business -Ex: social, mobile, local

E-commerce

A much broader concept than e-commerce Servicing customers, collaborating with business partners, and performing electronic transactions within an organization

Electronic Business (e-business)

The process of buying, selling, transferring, or exchanging products, services, or information via computer networks, including the Internet.

Electronic commerce

(also known as a cybermall or an e-mall) a collection of individual shops consolidated under one Internet address and they are closely associated with B2C electronic commerce.

Electronic mall

Also known as a cybermall, or an e-mall, is a collection of individual shops grouped under a single Internet address.

Electronic mall

a central, virtual market space on the Web where many buyers and many sellers can conduct e-commerce and e-business activities.

Electronic marketplace (e-marketplace)

Electronic checks (e-checks), electronic cards, bitcoins

Electronic payment mechanisms

The direct sale of products and services through electronic storefronts or electronic malls, usually designed around an electronic catalog format and auctions.

Electronic retailing (e-tailing)

A website that represents a single store.

Electronic storefront

a Web site that represents a single store

Electronic storefront

•Threats to Privacy •Potential Job Loss

Ethical Issues

(T/F) Companies listen to consumers in the blogosphere who express their views on the companies' products. This is consumer-generated media.

False

________ cables are made of glass.

Fiber-optic

sellers solicit bids from many potential buyers and prices tend to increase over time.

Forward Auctions

•A wireless system that utilizes satellites to enable users to determine their position anywhere on Earth. •Supported by 24 MEO Satellites

Global Positioning Systems (GPS)

________ defines how messages are formulated and how their receivers interpret them.

HTTP

________ is NOT an advantage of twisted-pair wire.

High bandwidth

________ is an advantage of coaxial cable.

High bandwidth

An/The ________ is a network of networks.

Internet

a scenario in which objects, animals, and people are provided with unique identifiers and the ability to automatically transfer data over a network without requiring human-to-human or human-to-computer interaction.

Internet of Things (IoT)

Advantages: Provides Internet services to remote areas of Earth Disadvantages: Propagation delay, Disrupted by environmental conditions

Internet over Satellite (IoS)

•Forward auctions •Electronic catalogs customized for each large buyer •Third-Party Auction Sites (e.g., eBay)

Key Mechanisms in the Sell-Side Marketplace Model

A network that is restricted to a single building is a

LAN

Satellite telephone services are provided through ________ satellites.

LEO

-Lack of universally accepted security standards -In less-developed countries telecommunications bandwidth is often insufficient, and Web access is expensive -Perceptions that e-commerce is insecure -Unresolved legal issues -Lacks a critical mass of buyers and sellers

Limitations of E-Commerce

-National and International markets are more Accessible -Lowers costs of processing, distributing, and retrieving information -Provides access to a vast number of products and services 24/7 -Deliver information, services, and products to people in cities, rural areas, and developing countries

Benefits of E-Commerce

________ is a short-range wireless network.

Bluetooth

_________ determines the point at which the cumulative dollar value of the benefits from a project equals the investment made in the project

Breakeven analysis

organizations that exist as purely physical organizations.

Brick-and-Mortar Organizations

a model in which organizations attempt to procure needed products or services from other organizations electronically. Procurement is the overarching function that describes the activities and processes to acquire goods and services.

Buy-Side Marketplaces Model

•Reducing waste, loss, and cost •Identifying the need for repair, replacement, or recall •Tracking expiration data on perishable items

Capabilities of IoT

1.the most common form of advertising on the Internet2.customized to a target audience3.convey only limited information because of their small size4.many viewers simply ignore them

Characteristics of Banner Ads

organizations that are partial electronic commerce (EC) combining both virtual and physical dimensions.

Clicks-and-Mortar (or Clicks-and-Bricks)

_________ organizations have physical and online dimensions.

Clicks-and-mortar

A ________ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up.

Contact management

________ is a disadvantage of cloud-based ERP systems.

Control

________ marketing is when companies use social computing tools to obtain feedback from customers.

Conversational

________ is a disadvantage of ERP.

Cost

________ is an extended ERP module.

Customer relationship management

__________ can perform two basic operations: 1) identifying previously unknown patters and 2) predicting trends and behaviors.

Data mining

________ is NOT an important technology in analytical CRM systems.

Campaign management

LTE is ________ cellular technology.

4G

•Sell-Side Marketplaces •Buy-Side Marketplaces •Electronic Exchanges

B2B

Electronic storefront, electronic mail, online advertising

B2C Electronic Commerce

Analytical CRM systems provide ________ by analyzing customer behavior and perceptions.

BI

electronic billboards containing a short text, graphics, video clips, or sound to promote a product or a vendor.

Banner Ads

________ systems are important because customers are ________ powerful than ever; these systems put the intimacy back into customer service.

CRM; more

•Material requirements planning (MRP)•Production scheduling•Inventories •Manufacturing resource planning (MRP II)•Allocating related resources •Enterprise resource planning (ERP)

POM Planning:

an Internet ad appears underneath the active window; when users close the active window, they see the ad.

Pop-Under Ad

an Internet ad that appears in front of the current browser window.

Pop-Up Ad

nvolves the activities necessary to establish requirements, sourcing activities such as market research and vendor evaluation, and negotiation of contracts.

Procurement

Which of the following is NOT a basic function of TCP/IP? Sequences the transfer of packets Responsible for disassembling, delivering, and reassembling data during transmission Manages the movement of data packets between computers by establishing a connection between the computers Acknowledges the packets have been transmitted

Responsible for disassembling, delivering, and reassembling data during transmission

one buyer, usually an organization, wants to purchase a product or a service and buyer posts a request for quotation (RFQ) on its Web site or on a third party site. Prices tend to decrease over time.

Reverse auctions

________ reports are produced at scheduled intervals.

Routine

________ transmission systems can have a large coverage area but their signals experience propagation delay.

Satellite

organizations attempt to sell their products or services to other organizations electronically from their own private e-marketplace Web site and/or from a third-party Web site. In the B2B sell-side marketplace the buyer is an organization.

Sell-Side Marketplace Model:

indiscriminate distribution of electronic ads without the permission of the receiver.

Spam

_______ is the protocol of the Internet.

TCP/IP

You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report.

drill-down

Stockpiling is most likely to occur with ________.

the bullwhip effect