MIS 352 Test 1

_______ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration. E-mail A virtual world A wall display A MUD Video conferencing

Video Conferencing

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? remote/colocated different time/remote same time/remote synchronous/colocated same time/same place

remote/colocated

________ allows you to communicate with avatars using text messaging. Collaborative writing A virtual world Telepresence A large audience Webinar Screen sharing

A Virtual World

A ________ is a senior manager who oversees the use of IT in the firm. CFO CTO CEO CKO CIO

CIO

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. CSO CPO CTO CEO CKO

CKO

To manage relationships with your customers, you would use a(n) ________ system. CRM CLU CLE KMS MIS

CRM

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? DSS ESS CRM MIS TPS

DSS

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? TPS ESS CRM MIS DSS

DSS

To forecast trends in your supplier's industry that could affect your firm over the next five years, you would use a(n) TPS. ESS. MIS. KMS. DSS.

ESS

What is the most important function of an enterprise application? enabling cost-effective e-business processes enabling business functions and departments to share information enabling a company to work collaboratively with customers and suppliers increasing speed of communicating enabling inventory and supply chain management

Enabling business functions and departments to share information.

Which of the following is a firm's CPO responsible for? enforcing the firm's information security policy acting as liaison between the information systems group and the rest of the company making better use of existing knowledge in organizational and management processes ensuring that the company complies with existing data privacy laws overseeing the use of information technology in the firm

Ensuring that the company complies with existing data privacy laws

A(n) ________ social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses. collaborative remote, asynchronous enterprise cloud-based social-commerce

Enterprise

Which of the following systems is designed to support organization-wide process coordination and integration? management information systems decision-support systems supply chain management systems CRM systems enterprise applications

Enterprise Applications

________ systems are also known as enterprise systems. Resource planning Enterprise resource planning Decision-support Management information Enterprise support

Enterprise Resource Planning

The four major enterprise applications are enterprise systems, SCMs, DSSs, and CRMs. SCMs, CRMs, ESSs, and KMSs. enterprise systems, SCMs, CRMs, and KMSs. TPSs, MISs, DSSs, and ESSs. SCMs, CRMs, DSSs, and KMSs.

Enterprise systems, SCMs, CRMs, and KMSs

Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface? management information systems transaction processing systems executive support systems decision-support systems supply chain management systems

Executive Support Systems

An inventory control system is an example of an MIS. True False

False

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources. True False

False

Operational managers use ESS primarily to solve specific problems. True False

False

Which of the following is a highly structured decision? granting credit to a customer creating a new product calculating the best trucking routes for product delivery forecasting new industry trends estimating the effect of changing costs of supply materials

Granting credit to a customer.

FWO's use of SharePoint for project management is an example of using information systems to achieve which business objective? customer and supplier intimacy operational excellence improved decision making survival

Improved Decision Making

To consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making, you would use a(n) KMS. MIS. extranet. CRM. TPS.

KMS.

You would use a(n) ________ in order to determine which of your suppliers has the best and worst records for keeping to your production schedule? UPS MIS TPS DSS CRM

MIS

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of executive support systems. transaction processing systems. management information systems. knowledge management systems. decision support systems.

Management Information Systems

An information systems manager oversees the company's security policy. manages data entry staff. writes software instructions for computers. acts as liaison between the information systems group and the rest of the organization. translates business problems into information requirements.

Manages data entry staff.

The term "management information systems" designates a specific category of information systems serving middle management functions. employees with online access to historical records. the information technology function. transaction process reporting. integrated data processing throughout the firm.

Middle Management Functions

________ enable management to make better decisions regarding organizing and scheduling sourcing, production, and distribution. KMSs ERPs SCMs MISs TPSs

SCMs

Which level of the organization are ESS specifically designed to serve? operational end-user middle management senior management knowledge workers

Senior Management

Which of the following decisions requires knowledge based on collaboration and interaction? Which product design is the most efficient for the user in terms of energy use? Should we work with outside vendors on new products and services? How long will it take to manufacture this product? How can we produce this product more cheaply? In which geographical locations are our products garnering the most sales?

Should we work with outside vendors on new products and services?

Which of the following statements about collaboration is not true? In business, a collaboration can last as little as a few minutes. Successful collaboration can be achieved through technology regardless of the organization's culture or structure. Businesses need special systems for collaboration. Business collaboration relies on the formation of teams that are assigned a specific task or goal. One business benefit of collaboration is improved innovation.

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes? reverse logistics system collaborative distribution system enterprise planning system transaction processing system supply-chain management system

Supply-chain management system

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule? ESS TPS DSS MIS

TPS

You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? TPS with MIS capabilities TPS with ESS capabilities TPS TPS with DSS capabilities DSS with MIS capabilities

TPS with MIS capabilities

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government. any computerized technology the Internet and networking technologies telecommunications e-business e-commerce

The internet and networking technologies

All of the following are reasons for the increased business focus on collaboration and teamwork, except for the need for creating innovative products and services. the need to reduce communication costs. greater global presence. growth of "interaction" jobs. the need for more efficient work hierarchies.

The need for more efficient work hierarchies.

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? the collaboration matrix cloud collaboration virtual meeting system IBM Notes the time/space collaboration and social tool matrix

The time/space collaboration and social tool matrix

A(n) ________ is typically a major source of data for other systems. decision-support system executive support system knowledge management system management information system transaction processing system

Transaction Processing System

A TPS is an information system that keeps track of all of the daily routine transactions of a business. True False

True

An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams. True False

True

An organization's MIS and DSS supply an ESS with summarized information. True False

True

DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance. True False

True

DSS use internal information as well as information from external sources. True False

True

Which of the following systems is designed to support organization-wide process coordination and integration? supply chain management systems enterprise applications management information systems decision-support systems CRM systems

enterprise applications

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? DSS KMS extranet TPS intranet

extranet

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin? TPS, to help manage all daily activities and transactions marketing system, for improving sales levels CRM, to maintain easily accessible customer records to minimize the time spent looking for client data KMS, for minimizing redundant work on similar clients extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

extranet

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? enterprise system CRM MIS intranet extranet

extranet

Decision-support systems are most commonly used by the operations management level of an organization. True False

false

A business process in the ________ function is producing bills of material. finance and accounting human resources manufacturing and production research and development sales and marketing

manufacturing and production

The principal liaison between the information systems groups and the rest of the organization is a(n) programmer. CTO. information systems manager. CIO. systems analyst.

systems analyst.