MIS 9 and 10 (final)

attributes of entity (students)

,grade year, gpa, paid enrollment, degree, characteristics about student

data inconsistency

A condition in which different versions of the same data yield different (inconsistent) results. Does not match.

URL

A location or address identifying where documents can be found on the Internet; a Web address (TNTECH.edu)

According to Panorama Consulting​ Solutions, the average time to implement an ERP project is approximately​ ________. A. 16 months B. 1 month C. 6 months D. 16 years E. 6 years

A. 16 months

​Nike's distributors are considered to be​ ________ in the supply chain. A. downstream B. owners C. upstream D. outside E. optional

A. downstream

The acronym EDI stands for​ ________. A. electronic data interchange B. excellent data exchange C. electronic data integration D. ​e-commerce data integration E. electronic data incorporation

A. electronic data interchange

A supply chain​ ________. A. links​ suppliers, manufacturing​ plants, distribution​ centers, retail​ outlets, and customers B. is an internal connecting of​ operations, accounting, and marketing C. includes only operations D. is a network of business processes used to focus on customer service E. links customers to sale items

A. links​ suppliers, manufacturing​ plants, distribution​ centers, retail​ outlets, and customers

​A(n) ________ is an Internet business model where users save time and money by processing online sales transactions and generating a fee for each transaction. A. transaction broker B. ​e-tailer C. content provider D. market creator E. community provider

A. transaction broker

Newsletters, updates, and sales are activities related to the​ ________ e-commerce presence map. A. ​e-mail B. Web site C. offline media D. database development E. social media

A. ​e-mail

Unfortunately, enterprise applications fail to meet expectations​ ________ percent of the time. A. 53 B. 10 C. 25 D. 0 E. 100

A. 53

Buying a gold coin from a leading online company​ (e.g., APMEX) is an example of​ ________ electronic commerce. A. ​business-to-consumer (B2C) B. ​consumer-to-consumer (C2C) C. traditional marketing D. ​business-to-business (B2B) E. traditional sales

A. business-to-consumer (B2C)

How do ERPs help businesses achieve excellence?

Allow better decisions based on almost instant information from all areas of a business

​________ are currently the most successful​ (revenue) online marketing and advertising format. A. Sponsorships B. Display ads C. ​E-mails D. Search engines E. Classifieds

B. Display ads

​________ is the market leader in​ cloud-based CRM systems. A. Google B. Salesforce.com C. Oracle D. MySQL E. Microsoft

B. Salesforce.com

A type of Net marketplace that has experienced many failures is the​ _______, an​ independently-owned Net marketplace. A. private exchange B. exchange C. direct market D. private industrial network E. indirect market

B. exchange

The Internet model that provides Web 2.0 applications such as photo sharing is​ a(n) ________. A. content provider B. service provider C. community provider D. transaction broker E. ​e-tailer

B. service provider

Enterprise applications include high​ ________, making it difficult to change vendors. A. usage of cloud computing B. switching costs C. usage of analytics D. success rates E. meta data

B. switching costs

The​ ________ strategy focuses on having components arriving exactly at the time they are needed. A. instructional design B. ​just-in-time C. ERD D. software E. bullwhip

B. ​just-in-time

​Seventy-four percent of smartphone owners use​ ________, which depends on a global positioning system. A. eBay B. ​location-based services C. BlackBerrys D. EDI E. AIS

B. ​location-based services

What are the unique features of e-commerce, digital markets, and digital goods?

B2C revenue from 1995 to present 0 to more than $500 Bil 122 mil USA use smartphone for e-commerce Internet is more powerful and rich than phone, TV, etc-huge impact on trade Marketspace -no set location or even time. Internet allows this. Information richness... Information Density-amount and quality of information available

​________ avoid the problem of having databases in areas such as​ finance, human​ resources, sales and​ marketing, and manufacturing that are not capable of sharing information. A. Local area networks B. Data definition language​ (DDL) C. Enterprise resource planning​ (ERP) systems D. Human resource systems​ (HRS) E. Quality control applications​ (QCA)

C. Enterprise resource planning​ (ERP) systems

The acronym CRM stands for​ ________. A. computer risk management B. creative retention of management C. customer relationship management D. computer relationship management E. customer relational media

C. customer relationship management

One downside to complex enterprise software occurs when it​ ________. A. utilizes databases B. requires training C. degrades system performance D. increases collaboration among departments E. increases sharing of information

C. degrades system performance

The two most important management challenges when building an​ e-commerce site include knowing how to choose the right technology and​ ________. A. hiring mostly Web developers B. proved extensive training C. developing a clear understanding of your business objectives D. creating a mobile site E. locating headquarters in a large city

C. developing a clear understanding of your business objectives

​A(n) ________ is another name for a private exchange. A. Oracle B. ISP C. private industrial network D. MySQL E. VPN

C. private industrial network

Customer relationship management applications that track social networking data are related to the​ ________ aspect of customer relationships. A. marketing B. database C. service D. sales E. accounting

C. service

Facebook, Twitter, and blogs represent the typical platforms for the​ ________ e-commerce presence map. A. database development B. ​e-mail C. social media D. Web site E. offline media

C. social media

Nike's contract suppliers are considered to be​ ________ in the supply chain. A. outside B. owners C. upstream D. optional E. downstream

C. upstream

Craigslist is an example of a massive​ ________ electronic commerce organization. A. traditional sales B. ​business-to-business (B2B) C. ​consumer-to-consumer (C2C) D. traditional marketing E. ​business-to-consumer (B2C)

C. ​consumer-to-consumer (C2C)

5. How are Enterprise Applications taking advantage of new technologies?

Cloud based system Flexible CRM software has added social networking capabilities to enhance internal collaboration

Example of ERP

Coca Cola used it to allow better rates from suppliers worldwide

​________ is the online marketing and advertising format that includes​ pop-ups. A. Classifieds B. Search engine C. ​E-mail D. A display ad E. A sponsorship

D. A display ad

​________ is a new Apple technology that allows users to charge items to their credit card using their phone. A. eBay B. UML C. MySQL D. Apple Pay E. XML

D. Apple Pay

Enterprise systems include​ ________ tools for analyzing overall organizational performance. A. DDL B. Oracle C. SAP D. analytical E. instructional technology

D. analytical

Technical standards for conducting​ e-commerce have been adopted​ ________. A. similar to television B. the same as cell phone technology C. individually by each company D. by all nations around the world E. in the same manner as radio

D. by all nations around the world

ERM software and CRM software​ ________. A. are usually built on Mac servers B. are both currently concepts for the future with potential implementation around 2018 C. rarely fail to meet expectations D. differ as ERM software focuses on employee issues E. do not require complex databases

D. differ as ERM software focuses on employee issues

Social​ e-commerce is commerce based on the idea of the digital​ ________ graph. A. database B. sales C. marketing D. social E. accounting

D. social

According to the​ e-commerce presence​ map, activities including conversation are​ a(n) ________ type or presence. A. offline media B. ​e-mail C. Web site D. social media E. database development

D. social media

​________ percent of online retailers have​ m-commerce Web sites. A. One hundred B. ​Seventy-five C. Ten D. ​Fifty-five E. Thirty

D. ​Fifty-five

Related to social​ e-commerce, small world theory suggests you are only​ ________ link(s) from every other person on earth. A. fifty B. two C. one D. six E. one hundred

D. Six

In​ 2017, mobile​ e-commerce will account for approximately​ ________ percent of all​ e-commerce. A. 10 B. 99 C. 50 D. 75 E. 25

E. 25

​E-commerce emerged in 1995 with the first Internet​ portal, ________. A. Google B. Excite C. Apple D. Bing E. Netscape

E. Netscape

A major goal of EDI​ is(are) ________. A. faster databases B. ISP C. analytics D. improved training E. continuous replenishment

E. continuous replenishment

Shopkick is a mobile application that enables retailers to offer customers​ ________. A. a customized Web site B. free storage similar to Dropbox C. C2C D. free door prizes E. coupons

E. coupons

According to your​ reading, Coca-Cola implemented an SAP enterprise system to overcome a​ ________. A. security risk B. sales and marketing problem C. website glitch D. lack of databases E. lack of​ standard, companywide business processes

E. lack of​ standard, companywide business processes

E-commerce refers to the use of the​ ________ and​ ________ to transact business. A. ​advertising; marketing B. ​spreadsheets; databases C. ​DDL; DML D. ​cash; credit E. ​Internet; Web

E. ​Internet; Web

An example of​ ________ includes a company being sold infrastructure as a service​ (IaaS) at the same time they purchased software as a service​ (SaaS). A. production selling B. cross join C. knowledge selling D. commission selling E. ​cross-selling

E. ​cross-selling

What are the challenges posed by Enterprise Applications?

Getting all system to communicate Costs more than $12 Million Require changes in tech and in operational procedures Employees require specialized training

Enterprise Systems (ERP)

Incorporates most/all business aspects to one system where it can be used anywhere in the firm.

What is IP

Internet Protocol: An addressing system that finds paths to distant computers

How do Supply Chain Management systems coordinate planning, production, and logistics with suppliers?

Network of organizations and business processes for procuring materials Just in time Bullwhip effect-info on demand gets distorted, Allows better planning , less waste, less overage Internet changed the way the SC is viewed/used

TCP uses what send technology

Packet switching technology

Routers (semi smart)

Routes those packets of data to the next router on its journey.

Protocol used to send information

TCP/IP Transmission Control Protocol/ Internet Protocol

3. How CRMs help firms achieve customer intimacy?

Touchpoint -any contact with customer Sales Force Automation -increases efficiency Customer Service-help call centers, each rep knows customers needs Marketing-targeted, cross-selling,

What is an enterprise?

a business or company or organization

Hub (dumb)

a central point of concentrated activity and influence (water hose with diverter sending it to every path it connects to to go)

Primary Key

a field that uniquely identifies a specific record in a table (UNIQUE IDENTIFIER)

URL server

converts IP addresses into domain name (URL)

Packet switching technology

determines how to and divides a message into several packets that can be routed independently to their destination

Supply chain managment systems includes

everything from raw materials to sale with associate

key fields (in database)

important - its key

worlds largest network?

internet

entity in class

student

switch (smart)

take data that comes in and sends data only where it needs to go

data redundancy (bad)

the duplication of data, or the storage of the same data in multiple places

E-commerce (electronic commerce)

use of the Internet and the WWW to transact business