MIS Ch 12
1) The use of BI is limited to large corporations.
False
11) Targeted marketing is a good example of the discovery of previously unknown or hidden patterns.
False
12) Decision-support systems support only lower- and middle-level managers.
False
16) Executive dashboards provide support primarily to analytical, quantitative types of decisions.
False
17) KPI stands for key process information.
False
18) Corporate performance management (CPM) is involved with monitoring and managing an organization's performance according to its budget.
False
4) In the choice phase of the decision-making process, managers construct a model that simplifies the problem.
False
5) In the implementation phase of the decision-making process, managers set criteria for the evaluation of alternative potential solutions.
False
9) Unstructured decisions require a combination of standard solution procedures and individual judgment.
False
A manager's primary function is strategic planning.
False
10) Management control is the acquisition and efficient use of resources in accomplishing organizational tasks.
True
13) Goal-seeking analysis attempts to find the value of the inputs necessary to achieve a desired level of output.
True
14) A group decision support system is an interactive, computer-based system that facilitates a group's efforts to find solutions to semistructured and unstructured problems.
True
15) An executive dashboard is very user friendly, supported by graphics, provides exception reporting and drill down, and provides information related to critical success factors.
True
2) The ratio between organizational inputs and outputs is an indication of the organization's productivity.
True
3) Modern information systems support all three managerial roles.
True
6) The number of alternatives to be considered in decisions today is increasing.
True
7) Structured decisions address routine, repetitive problems for which standard solutions exist.
True
8) Human intuition often plays a role in making unstructured decisions.
True
45) Credit card companies would most likely use which of the following to check for fraudulent credit card use? a) Data mining b) Expert systems c) Neural networks d) Multidimensional data analysis e) Structured query language
a) Data mining
39) _____ is the efficient and effective execution of specific tasks. a) Operational control b) Management control c) Strategic planning d) Expertise e) Wisdom
a) Operational control
31) ________ decisions are more common at lower organizational levels. a) Structured b) Unstructured c) Undocumented d) Semistructured e) Procedural
a) Structured
32) Rank-and-file employees tend to make more _________ decisions. a) Structured b) Unstructured c) Undocumented d) Semistructured e) Procedural
a) Structured
33) Calculating gross pay for hourly workers is an example of ________ decision making. a) Structured b) Unstructured c) Undocumented d) Semistructured e) Procedural
a) Structured
27) Which of the following is not a reason why managers need IT support? a) The number of alternatives is decreasing. b) Decisions must typically be made under time pressure. c) Decisions are becoming more complex. d) There is a growing need to access remote information sources. e) Decision makers are often based in different locations.
a) The number of alternatives is decreasing.
47) Which of the following is not a characteristic of DSSs? a) They support only lower- and middle-level managers. b) They are easy to use and construct. c) They can adapt to changing conditions. d) They usually utilize quantitative models. e) They support all phases of the decision-making process.
a) They support only lower- and middle-level managers.
25) Success in the _____ phase of the decision-making process results in resolving the original problem, and failure leads to a return to previous phases. a) implementation b) choice c) design d) intelligence e) consideration
a) implementation
57) Geocoding involves: a) integrating maps with spatially oriented databases and other databases b) encrypting spatial information c) accessing geographical information d) integrating organizational transactions with spatially oriented databases e) programming spatially oriented databases
a) integrating maps with spatially oriented databases and other databases
21) Being a figurehead and leader is part of the _____ managerial role. a) interpersonal b) entrepreneurial c) informational d) decisional e) confrontational
a) interpersonal
30) The type of decision that can be made by following a definite procedure is called a(n) ______ decision. a) structured b) unstructured c) undocumented d) semistructured e) procedural
a) structured
40) _____ is the acquisition and efficient use of resources in accomplishing organizational goals. a) Operational control b) Management control c) Strategic planning d) Expertise e) Wisdom
b) Management control
26) In the _____ phase of the decision-making process, managers test potential solutions "on paper." a) implementation b) choice c) design d) intelligence e) consideration
b) choice
53) Which of the following information systems are very user friendly, supported by graphics, and provide exception reporting and drill down? a) decision support systems b) digital dashboards c) functional area information systems d) group decision support systems e) expert systems
b) digital dashboards
58) Today, geographical information systems are being combined with _____ to form geospatial technologies. a) dashboards b) global positioning systems c) decision support systems d) expert systems e) neural networks
b) global positioning systems
37) Which type of decision requires a combination of standard solution procedures and individual judgment? a) structured b) semistructured c) unstructured d) informational e) wisdom
b) semistructured
54) Digital dashboards provide all of the following capabilities except: a) drill-down b) transaction processing c) status access d) key performance indicators e) exception reporting
b) transaction processing
42) Computer support is least for which of the following problems? a) semistructured and strategic planning b) unstructured and strategic planning c) semistructured and management control d) unstructured and operational control e) structured and strategic planning
b) unstructured and strategic planning
34) Which of the following is not a characteristic of unstructured decisions? a) They are complex. b) They typically are fuzzy and unclear. c) Standard solutions exist. d) Human intuition is involved. e) The first three phases of the decision-making process occur in no particular sequence.
c) Standard solutions exist.
52) Which capability of digital dashboards enables users to obtain the latest data available on key performance indicators or some other metric, ideally in real time? a) Drill-down b) Key performance indicators c) Status access d) Trend analysis e) Exception reporting
c) Status access
43) Searching for valuable business information in a database, data warehouse, or data mart is referred to as _____. a) structured queries b) database queries c) data mining d) query by example e) expert system queries
c) data mining
24) In the _____ phase of the decision-making process, managers construct a model that simplifies the problem. a) implementation b) choice c) design d) intelligence e) consideration
c) design
55) The management cockpit best exemplifies which type of system? a) decision support system b) expert system c) digital dashboard d) functional area information system e) group decision support system
c) digital dashboard
38) A company's annual employee evaluation best fits which type of decision? a) unstructured b) structured c) semistructured d) confrontational e) wisdom
c) semistructured
41) Computer support is greatest for which of the following problems? a) semistructured and strategic planning b) unstructured and operational control c) structured and operational control d) semistructured and management control e) structured and management control
c) structured and operational control
35) When there is no well-understood or agreed-on procedure for making a decision, the decision is said to be: a) undocumented b) structured c) unstructured d) semistructured e) documented
c) unstructured
36) A large foreign automobile manufacturer is considering where to build a new manufacturing plant in the United States. They are making which type of decision? a) structured b) semistructured c) unstructured d) informational e) wisdom
c) unstructured
48) At the end of a semester, a student knows that she must achieve a grade of 81 or higher on her final exam to get an A in the course. She has just performed what kind of analysis? a) What-if b) Qualitative c) Sensitivity d) Goal-seeking e) Simulation
d) Goal-seeking
49) _____ attempts to find the value of the inputs necessary to achieve a desired level of output. a) What-if analysis b) Qualitative analysis c) Sensitivity analysis d) Goal-seeking analysis e) Simulation
d) Goal-seeking analysis
29) Which of the following is not a characteristic of a structured decision? a) It is routine. b) It is repetitive. c) Human intuition is not involved. d) The first three phases of the decision-making process need not occur in any particular sequence e) Standard solutions exist.
d) The first three phases of the decision-making process need not occur in any particular sequence
50) Which of the following is not a characteristic of organizational decision support systems? a) They affect multiple organizational units or corporate issues. b) They cut across organizational functions or hierarchical layers. c) They involve computer-based technologies. d) They are standalone systems. e) They involve communications technologies.
d) They are standalone systems.
22) Being an entrepreneur, disturbance handler, and negotiator is part of the _____ managerial role. a) interpersonal b) entrepreneurial c) informational d) decisional e) confrontational
d) decisional
51) A(n) _____ provides rapid access to timely information and direct access to management reports. a) decision support system b) expert system c) neural network d) digital dashboard e) data warehouse
d) digital dashboard
56) The primary distinguishing characteristic of geographical information systems is: a) every record or digital object has a unique identifier b) every record or digital object is visible to the user c) every record or digital object must be accessed by programmers d) every record or digital object has an identified geographical location e) every record or digital object is encrypted
d) every record or digital object has an identified geographical location
23) In the _____ phase of the decision-making process, managers examine a situation and identify and define the problem. a) implementation b) choice c) design d) intelligence e) consideration
d) intelligence
28) Decisions today are becoming _____ complex, due to _____ uncertainty in the decision environment. a) less, decreased b) more, decreased c) less, increased d) more, increased e) neither more nor less, decreased
d) more, increased
19) _____ is the process by which organizational goals are achieved through the use of organizational resources. a) Organizational decision making b) Operations c) Organizational strategy d) Organizational productivity e) Management
e) Management
44) _____ provides users with a view of what is happening, whereas _____ addresses why it is happening. a) Multidimensional data analysis, structured query language b) Data mining, multidimensional data analysis c) Data mining, expert system d) Multidimensional data analysis, neural networks e) Multidimensional data analysis, data mining
e) Multidimensional data analysis, data mining
46) A company wants to use data from past promotional mailings to identify people who would likely respond favorably to future mailings. This company would most likely use: a) structured query language b) multidimensional data analysis c) neural networks d) expert systems e) data mining
e) data mining
20) Which of the following is not a basic role of managers? a) interpersonal b) entrepreneurial c) informational d) decisional e) processor
e) processor
