MIS chapter 2

chief security officer (CSO)

Heads a formal security function for the organization & is responsible for enforcing the firm's security policy

programmers

Highly trained technical specialists who write computer software instructions

decision-support systems (DSS)

Information systems at the organization's management level that combine data & sophisticated analytical models or data analysis tools to support semistructured & unstructured decision making

supply chain management (SCM) systems

Information systems that automate the flow of information between a firm & its suppliers in order to optimize the planning, sourcing, manufacturing, & delivery of products & services

customer relationship management (CRM) systems

Information systems that track all the ways in which a company interacts with its customers & analyze these interactions to optimize revenue, profitability, customer satisfaction, & customer retention

enterprise systems

Integrated enterprise-wide information systems that coordinate key internal processes of the firm into a single software system

conversatino

Keyword in social business

information systems managers

Leaders of the various specialists in the information systems department

cyberlocker

Online file-sharing service that allows users to upload files to a secure online storage site from which the files can be synchronized & shared with others ex. Google Drive, Dropbox and Microsoft Skydrive

Transaction processing systems (TPS)

Perform and record daily routine transactions necessary to conduct business.

end users

Representatives of departments outside the information systems group for whom applications are developed

chief privacy officer (CPO)

Responsible for ensuring the company complies with existing data privacy laws

inter-organizational system

SCM systems that automate the flow of information across organizational boundaries & link a company to its customers, distributors, or suppliers

Face to face interactions

Same time + same place=

chief knowledge officer (CKO)

Senior executive in charge of the organization's knowledge management program

chief information officer (CIO)

Senior manager in charge of the information systems function in the firm

systems analysts

Specialists who translate business problems & requirements into information requirements & systems, acting as liaison between the information systems departments & the rest of the organization

management information systems (MIS)

Specific category of information system providing reports on organizational performance to help middle management monitor, control the business & predict future performance

IT governance

Strategy & policies for using information technology within an organization, specifying the decision rights & accountabilities to ensure that information technology supports the organization's strategies & objectives

executive support system (ESS)

Support Senior Management, address non-routine decisions requiring judgment, evaluation, and insight. It also incorporates data about external events as well as summarized information from MIS / DSS / TPS.

enterprise applications

Systems that can coordinate activities, decisions, & knowledge across many different functions, levels, & business units in a firm. Include enterprise systems, supply chain management systems, & knowledge management systems.

knowledge management systems (KMS)

Systems that support the creation, capture, storage, & dissemination of firm expertise & knowledge

telepresence

Telepresence is a technology that allows a person to give the appearance of being present at a location other than his or her true physical location

information systems department

The formal organizational unit that is responsible for the IT services function in the organization

electronic commerce

The process of buying & selling goods & services electronically involving transactions using the Internet, networks, & other digital technologies

electronic business

The use of the Internet & digital technology to execute all the business processes in the enterprise. Includes e-commerce as well as processes for the internal management of the firm & for coordination with suppliers & other business partners.

social business

Use of social networking platforms, including Facebook, Twitter, & internal corporate social tools, to engage employees, customers, & suppliers.

e-government

Use of the Internet & related technologies to digitally enable government & public sector agencies' relationships with citizens, business, & other arms of government

time/space matrix

Useful to choose the right collaboration technology for the firm. Focuses on two dimensions of the collaboration problem: time and space.

portal

Web interface for presenting integrated personalized content from a variety of sources. Also refers to a Web site service that provides an initial point of entry to the Web.

collaboration

Working with others to achieve shared & explicit goals

Microsoft SharePoint

a browser-based collaboration and document management platform, combined with a powerful search engine that is installed on corporate servers

busn processes

collection of activities required to produce a product or service

business intelligence

contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions

communication & coordination

different time + different place=

continous task

different time + same place=

Four major enterprise applications

enterprise systems supply chain management systems customer relationships and knowledge mgm systems

decision-support systems (DSS)

focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance. Serves Middle Management, supports non-routine decision making, often make use of external information as well as data from TPS/MIS, What-If Analysis?

teams

formal groups whose members collaborate to achieve a specific goal/ mission

knowledge management systems (KMS)

link the firm to external sources of knowledge

business processes

refer to the manner in which work is organized, coordinated, and focused to produce valuable product or service.

information systems department

responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure

remote interactions

same time + different place=

Customer relationship Mgmt (CRM) sytems

systems that provide info to coordinate all of the business processes that deal with customers in sales, marketing, and service

enterprise applications

systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management.

supply chain management (SCM) systems ultimate goal

to get the right amount of their products from their source to their point of consumption in the least amount of time and at the lowest cost.

wikis

type of web site that makes it easy for users to contribute and edit text content and graphics without any knowledge of web page development or programming techniques

transaction processing systems (TPS)

Computerized systems that perform & record the daily routine transactions necessary to conduct the business; they serve the organization's operational level ex. sales order entry, hotel reservations, payroll, employee record keeping, and shipping

digital dashboard

Displays all of a firm's key performance indicators as graphs & charts on a single screen to provide one-page overview of all the critical measurements necessary to make key executive decisions