MIS Chapters 1,2,3,5,7,9

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.

Enterprise system

Intranets:

Use internet technology for a private company network

A major criterion in deciding the most important perspectives of a business problem is:

Usefulness

Second Life is an example of a:

Virtual world

Operations management, as a discipline, is directly relevant to all of the following occupational categories except:

Financial managers

A wiki is a type of collaborative:

Web site

Buying or selling goods over the Internet is called:

E-commerce

A hierarchy:

IS a pyramid structure of rising authority and responsibility

Engineers and architects are examples of:

Knowledge workers

Employees that assist with paperwork at all levels of the firm are called:

Data workers

Which of the following is an example of a key force in a firm's broader, less immediate environment?

Economic trends

Which type of information system would an intranet be most easily adapted to?

KMS

An example of raw data from a national chain of automobile stores would be:

1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28,000.

What is the estimated growth rate for information systems managers' jobs through 2020?

5%

In a business environment, the focus of collaboration is to:

Accomplish the task at hand

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?

An extranet with KMS capabilities

An information skill important for an accounting major would be:

An understanding of online transactions and reporting systems

An information skill important for a marketing major would be:

An understanding of product management enterprise systems

Which of the following is an example of a business using information systems to create new products and services?

Apple's creation of the ipod

Interaction jobs are those jobs which:

Are in the service sector and require close coordination and collaboration

What is the primary benefit of using information services to enhance business processes?

Automate manual processes

DSS and MIS are also referred to as ________ systems.

Business intelligence

________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

CRM

Which of the following statements is not true about collaboration in a business setting?

Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.

From your reading of the case study discussing TELUS's employee learning initiatives, which of the following statements best expresses their experience?

Converting the learning environment from formal classes to a collaborative learning can achieve significant reductions in an organization's learning budget

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

Culture

The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?

Culture affects how information systems solutions are implemented and used

Based on your reading of the case discussing mobile handhelds in the workplace, PepsiCo's custom iPhone app to coordinate deliveries enhances which of the following generic business objectives?

Customer and supplier intimacy

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:

Customer and supplier intimacy

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

DSS

An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:

Decision making and control in an organization

These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.

Decision support systems

________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

Decision support systems

All of the following can be considered managerial responsibilities except:

Designing new information systems

What is the most important benefit of an enterprise application?

Enabling business functions and departments to share information

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

E-business

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

ESS

Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?

Electronic meeting software

The six important business objectives of information system investment include all of the following except:

Employee morale

These systems are designed to support organization-wide process coordination and integration.

Enterprise applications

Which of the following is not one of the three major categories of business problem solving?

Environment

Which of the following would not be considered part of the implementation phase of problem solving?

Evaluating a selection of software packages for implementing a new business process.

In choosing the best solution for a business problem, one of the most important considerations is:

Existing resources and skills

Which of the following types of systems could be used to enable different firms to work collaboratively on a product?

Extranet

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics, such as views and click-throughs, about their current banner ads. Which type of system will most efficiently provide a solution?

Extranet

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

Extranet, to enable quick collaboration over the internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

Which of the following is a cross-functional business process?

Fulfilling a customer order

The first step in the four-step model of business problem solving is:

Identifying the problem

The final step in the four-step model of business problem solving is:

Implementation

Which of the following best describes the goals of the Vail Ski Resort's implementation of new information systems, as described in the chapter case?

Improve quality and breadth of products and services to engage more customers

As discussed in the chapter opening case, the Giants' new ticketing information systems is an effort to achieve which of the primary business objectives?

Improved decision making

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

Improved decision making

All of the following describe the effects of globalization except:

Increases in transaction costs

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?

Indentify the problem, design alternative solutions, choose the best solution, and then implement the solution

The three activities in an information system that produce the information organizations use to control operations are:

Input, processing, and output

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

MIS

The five basic entities that make up any business are suppliers, customers, employees, products and services, and:

Invoices and payments

An example of a business using information systems for customer and supplier intimacy is:

JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced

Executive support systems are information systems that support the:

Long-range planning activities of senior management

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:

Management information systems

The field that deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm, is called:

Management information systems

These systems are designed to summarize and report on the company's basic operations.

Management information systems

In a hierarchical organization, the upper levels consist of:

Managerial, professional, and technical workers

Checking for product quality is an activity associated with the ________ function.

Manufacturing and production

The average number of tickets sold daily online is an example of:

Meaningful information

The term "management information systems" designates a specific category of information systems serving:

Middle management functions

Electronic computers and related software programs are the technical foundation, the tools and materials, of:

Modern information systems

Consider an information system in a moving company that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times would be considered a(n) ________ element of the system.

Organizational

Poor business processes is an example of the ________ dimension of business problems.

Organizational

Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

Organizational dimension

Legal and regulatory compliance is an example of the ________ dimension of business problems.

People

You are a new manager at a plumbing supply manufacturer where there is an unusually high number of returns for a new aerator for a high-end faucet in production. In viewing the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect?

People

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the:

People dimension

Converting raw data into a more meaningful form is called:

Processing

Key forces in a business's immediate environment include:

Regulations

All of the following are elements of critical thinking except:

Relying on gut instinct

One of the most frequent errors in problem solving is:

Rushing to judgement

Promoting the organization's products or services is a responsibility of the ________ function.

Sales and marketing

The three principal levels of hierarchies within a business organization are:

Senior management, middle management, and operational management

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.

Senior managers

The goal of social commerce applications is to:

Share opinions about purchasing products or services

Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system describes:

Software

Each of the following is a quality of business organization and structure that serves to enable productive collaboration, except:

Strong hierarchy

________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.

Supply-chain management

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:

Survival

The use of information systems because of necessity describes the business objective of:

Survival

The world's largest and most widely used network is:

The internet

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

TPS

Inadequate database capacity is an example of the ________ dimension of business problems.

Technology

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:

The continuous nature of problem solving

Journalist Thomas Friedman's description of the world as "flat" referred to:

The flattening of economic and cultural advantages of developed countries.

Which of the following statements is not true?

The impact of domestic IT outsourcing has been very disruptive to some regional areas of the US

Data management technology consists of:

The software governing the organization of data on physical storage media

A database that receives employee manual input of customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In taking an organizational perspective of this problem, you would be considering:

The types of reviews in place for selecting data input personnel

________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

The web

What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

Time/space matrix

An example of a business using information systems to attain competitive advantage is:

Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker.

A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):

Transaction-processing system

Output:

Transfers processed information to the people who will use it or to the activities for which it will be used

All of the following choices describe ways for a company to achieve a competitive advantage, except:

implementing information systems to support better management decision making