MISY 3310 Exam 3

Which of the following systems support a manger's role as figurehead of an organization? a. Telepresence systems b. Email c. DSS d. ESS e. MIS

a. Telepresence systems

Which of the following dimensions of e-commerce technology has the potential to raise the quality of information? a. Information density b. Interactivity c. Global reach d. Richness e. Customization

a. Information density

Which of the following provides tools for the management, delivery, tracking, and assessment of various types of employee learning? a. LMS b. ECM systems c. VR systems d. Employee asset management systems e. CAD systems

a. LMS

Which of the following statements about DSS is not true? a. They are BI delivery platforms for casual users. b. They can be used to perform a sensitivity analysis. c. They can support semistructured decision making d. They can be used to test specific hypotheses. e. They rely more heavily on modeling than MIS.

a. They are BI delivery platforms for casual users

Major CRM products typically have all of the following service capabilities except: a. order management. b. call center & help desk. c. customer satisfaction management. d. returns management. e. service analytics.

a. order management

Selling the same goods to different targeted groups at different prices is called: a. price discrimination. b. cost optimization. c. cost customization. d. cost personalization. e. price gouging.

a. price discrimination

A supply chain driven by actual customer orders is called a ____ model. a. pull-based b. replenishment-driven c. market-driven d. build-to-stock e. supply-based

a. pull-based

Which of the following is not a major benefit of expert systems? a. Improved decisions b. Ability to scale to deal with very large data sets c. Reduced errors d. Better quality and service e. Reduced training time

b. Ability to scale to deal with very large data sets

The role of negotiator falls into which of Mintzberg's managerial classifications? a. Organizational b. Decisional c. Informational d. Symbolic e. Interpersonal

b. Decisional

Which of the following statements about an ECM system is not true? a. Oracle is a leading vendor of ECM software. b. ECM systems only enable users to access internal sources of information. c. Each knowledge object in an ECM system needs to be tagged. d. ECM systems can act as a corporate repository of best practices. e. ECM systems enable a single point of access to information resources.

b. ECM systems only enable users to access internal sources of information

Which of the following best describes a difference between neural networks and genetic algorithms? a. Genetic algorithms are designed to process large amounts of information, while neural networks are designed to process small amounts of information. b. Genetic algorithms are used to evaluate alternative solutions to problems, whereas neural networks are used to discover patterns in data. c. Neural networks are a type of machine learning, whereas genetic algorithms are static programs. d. Genetic algorithms are a type of knowledge discovery, while neural networks are an intelligent technique. e. Genetic algorithms are designed to work with small amounts of data, while neural networks can handle large quantities of data.

b. Genetic algorithms are used to evaluate alternative solutions to problems, whereas neural networks are used to discover patterns in data.

Which of the following statements is not an accurate description of the importance of knowledge to a firm? a. The value of knowledge increases as more people share it. b. Knowledge is subject to the law of diminishing returns. c. Knowledge is an intangible asset. d. The transformation of data into useful information and knowledge requires organizational resources. e. Knowledge is both an individual attribute and collective attribute of a firm.

b. Knowledge is subject to the law of diminishing returns

The difference between push- and pull-based models is summarized by which of the following slogans? a. Pull what we make, not push what we sell. b. Make what we sell, not sell what we make. c. Sell what we make, not make what we sell. d. Make what we push, not push what we sell. e. Push what we make, not pull what we make.

b. Make what we sell, not sell what we make.

Genetic algorithms: a. consist of many layers of neural networks working in a hierarchical fashion. b. are a form of machine learning. c. seek to emulate a human expert's way of solving problems. d. are based on logic. e. represent knowledge as groups of characteristics

b. are a form of machine learning

To achieve the maximum benefit of a new ERP system, Tasty Banking implemented an enterprise system by: a. retaining its legacy systems to operate as a backup to the new enterprise system. b. customizing less than 5 percent of the enterprise system processes. c. using only the pre-defined processes in the ERP software that matched its own processes. d. changing the ERP software as needed to match their own processes. e. using a cloud-based version of the ERP.

b. customizing less than 5 percent of the enterprise system process.

Which of the following statements about neural networks is not true? a. Neural networks are pattern detection programs. b. The strength of the connections between neurons in a neural network cannot be altered. c. Humans can train a neural network by feeding it a set of outcomes they want the system to learn. d. Facial recognition is an example of a neural network application. e. Software programs and mathematical models perform the function of biological neurons in a neural network.

b. the strength of the connections between neurons in a neural network cannot be altered

Which of the following best illustrates the sales revenue model? a. Netflix charges customers a monthly fee for access to its library of movies. b. eBay receives a small fee from a seller if a seller is successful in selling an item. c. Apple accepts micropayments for single music track downloads. d. Yelp receives a fee after steering a customer to a participating website where he or she makes a purchase. e. Facebook provides a social network for free but shows sponsored content in users' News Feeds.

c. Apple accepts micropayments for single music track downloads

Which of the following statements about enterprise applications is not true? a. Enterprise applications involve complex software. b. Enterprise applications require organizational learning. c. Companies adopting enterprise applications can also save time and money by extensively customizing their applications to fit their business processes. d. Some enterprise applications, such as SCM systems, require multiple organizations to share information and business processes. e. Some enterprise applications, such as CRM systems, typically require some data cleansing work.

c. Companies adopting enterprise applications can also save time and money by extensively customizing their applications to fit their business processes

Which of the following is not true about enterprise systems? a. Enterprise system data have standardized definitions and formats that are accepted by the entire organization. b. Enterprise systems provide firmwide information to help managers make better decisions. c. Enterprise software is expressly built to allow companies to support their existing business practices. d. Enterprise systems help firms respond rapidly to customer requests for information or products. e. Enterprise software includes analytical tools to evaluate overall organizational performance.

c. Enterprise software is expressly built to allow companies to support their existing business practices.

Which of the following statements best described the business value of improved decision making at all levels of a firm? a. Improved decision making creates a better organizational culture. b. Improved decision making strengthens customer and supplier intimacy, which reduces costs. c. Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. d. Improved decision making enables senior executives to more accurately foresee future financial trends. e. Improved decision making creates better products.

c. Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values

Which of the following statements best describes the relationship between collaboration and knowledge management? a. Knowledge is the result of collaboration. b. Knowledge is impossible without collaboration. c. Knowledge that cannot be communicated and shared with others is nearly useless. d. As knowledge improves, so does collaboration. e. Collaboration is impossible without knowledge.

c. Knowledge that cannot be communicated and shared with others is nearly useless

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? a. Managers prefer oral forms of communication. b. Managers prefer current, specific, ad hoc information. c. Most managerial activities take at least one hour to perform. d. Managers perform a great deal of work at an unrelenting pace. e. Managers give high priority to maintaining a diverse web of contacts.

c. Most managerial activities take at least one hour to perform

Facebook's "like" button is an example of which of the following? a. Social search b. Social sign-on c. Network notification d. Newsfeed e. Collaborative shopping

c. Network notification

Which of the following statements about robotics is not true? a. Robotics involves the creation and use of machines than can substitute for humans. b. Robotics cannot substitute entirely for people. c. Robotics does not require programming but instead relies solely on AI. d. Robotics can be used for surgery, bomb deactivation, and other dangerous environments. e. Robotics has widespread use in manufacturing.

c. Robotics does not require programming but instead relies solely on AI

Which of the following enables a business to connect customer conversations and relationships from social networking sites to CRM processes? a. ERM module b. Operational CRM c. Social CRM d. Analytical CRM e. PRM module

c. Social CRM

Which of the following statements best described the term business intelligence? a. Enterprise systems used to make business decisions b. Software developed exclusively for business management c. The infrastructure for warehousing, integrating, reporting, and analyzing business data d. Information systems involved in business decision making e. The tools and techniques used to analyze and understand business data

c. The infrastructure for warehousing, integrating, reporting, and analyzing business data

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environment? a. The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms. b. All four steps are performed by humans with the support of high-speed, high-volume DSS and ESS. c. Only the initial step is performed by the software; the final three steps are handled by humans. d. All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow. e. The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers.

d. All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

An information system that combines data from internal MIS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of: a. GIS. b. TPS c. DSS. d. ESS. e. BPM.

d. ESS

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of: a. sensitivity analysis. b. OLAP. c. balanced scorecard. d. MIS. e. BPM.

d. MIS

Which of the following statements about machine learning is not true? a. Genetic algorithms are a form of machine learning. b. Machine learning involves finding patterns in large data sets. c. Machine learning is based on a different AI paradigm than expert systems. d. Machine learning is based on computer code that reflects rules underlying an expert's understanding. e. More than 75% of AI development today involves some kind of machine learning.

d. Machine learning is based on computer code that reflects rules underlying an expert's understanding

What is the difference between personalization and customization, as applied to e-commerce technologies? a. Customization is any type of adjustment made to a product by the user; personalization refers to a business changing a product or service for the user. b. Personalization is any type of adjustment made to a product by the user; customization refers to a business changing a product or service for the user. c. Customization refers to adjusting marketing messages for a consumer; personalization refers to adjusting a product or service based on a user's preferences. d. Personalization refers to adjusting marketing messages for a specific consumer; customization refers to adjusting a product or service based on a user's preferences. e. There is no difference. Both terms refer to changing a product or communication for the consumer.

d. Personalization refers to adjusting marketing messages for a specific consumer; customization refers to adjusting a product or service based on a user's preferences

As discussed in the chapter text, Slack Technologies uses which of the following to identify customers who are most likely to uses its products frequently and upgrade to its paid services? a. Operational analytics b. Big data analytics c. Location analytics d. Predictive analytics e. Predictive maintenance

d. Predictive analytics

___ modules in CRM systems to help sales staff increase their productivity by focusing sales efforts on the most profitable customers, those who are good candidates for sales and services. a. SFA b. SOA c. Complex d. SFA e. Customer

d. SFA

Which of the following is an example of a direct good in the automobile industry? a. Office furniture b. Roofing shingles c. Paper d. Sheet steel e. Computer equipment

d. Sheet steel

A(n) ___ is a BI feature that presents performance data defined by users. a. interface b. portal c. ad hoc query d. dashboard e. parameterized report

d. dashboard

Which of the following best illustrates the transaction fee revenue model? a. Netflix charges customers a monthly fee for access to its library of movies. b. Pandora provides basic services for free but charges a premium for advanced services. c. Apple accepts micropayments for single music track downloads. d. eBay receives a small fee from a seller if a seller is successful in selling an item. e. Yelp receives a fee after steering a customer to a participating website where he or she makes a purchase.

d. eBay receives a small fee from a seller if a seller is successful in selling an item.

CAD workstations: a. create computer-generated simulations that are so close to reality that users almost believe they are participating in a real-world situation. b. are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. c. are an example of an expert system. d. enables design specifications for tooling and manufacturing processes to be easily tested and changed. e. provide users with additional information to enhance their perception of reality.

d. enables design specifications for tooling and manufacturing processes to be easily tested and changed.

A new social mobile app you are developing allows users to find friends who are logged in and within a 10-mile radius. This would be categorized as a _____ service. a. geolocating b. geoadvertising c. geoinformation d. geosocial e. geomapping

d. geosocial

The business value of an effective supply chain management system includes all of the following except: a. cost reduction. b. faster time to market. c. supply matched to demand. d. increased inventory levels. e. improved delivery service.

d. increased inventory levels

SFA modules in CRM systems provide tools for all of the following except: a. territory management. b. managing sales prospect and contact information. c. sales forecasting. d. managing customer service requests. e. team selling.

d. managing customer service requests

Checking store inventory is an example of a(n) ___ decision. a. procedural b. ad hoc c. unstructured d. structured e. semistructured

d. structured

Distribution and delivery of products to retailers is part of the: a. downstream portion of the supply chain. b. intermediate portion of the supply chain. c. external supply chain. d. upstream portion of the supply chain. e. supplier's internal supply chain.

downstream portion of the supply chain

Which of the following types of e-commerce involves businesses selling goods and services directly to individuals via the internet? a. M-commerce b. B2B e-commerce c. C2C e-commerce d. P2P e-commerce e. B2C e-commerce

e. B2C e-commerce

Which of the following information systems supports a manager's role as a resource allocator? a. Telepresence systems b. ESS c. Social network d. MIS e. DSS

e. DSS

Which of the following type of system would be used to present senior marketing executives with high-level information about customer retention, satisfaction, and quality performance? a. High velocity automated decision-making system b. TPS c. MIS d. DSS e. ESS

e. ESS

Which of the following statements about natural language processing (NLP) is not true? a. NLP can infer customers' specific needs when they call help centers. b. NLP is used by Google to return more meaningful search engine results based on the user's search language. c. NLP is typically based on machine learning techniques. d. NLP often uses neural networks. e. NLP relies on the use of an expert system.

e. NLP relies on the use of an expert system

___ involves placing ads in social network newsfeeds or within traditional editorial content, such as a newspaper article. a. Behavioral targeting b. Demand prediction software c. Lead generation marketing d. Crowdsourcing e. Native advertising

e. Native advertising

Which of the following statements about Net marketplaces is not true? a. Some Net marketplaces support contractual purchases based on long-term relationships. b. Some Net marketplaces serve vertical markets. c. Some Net marketplaces sell indirect goods. d. Some Net marketplaces sell direct goods. e. Some Net marketplaces are owned by a single firm and used to link solely to the firm's suppliers and key business partners.

e. Some Net marketplaces are owned by a single firm and used to link solely to the firm's suppliers and key business partners.

An inference engine is: a. the programming environment of an expert system b. a neural network that can make inferences c. a programming algorithm used to create a virtual world using a deep learning system d. a method of organizing expert system knowledge into chunks e. a strategy used to search through an expert system's collection of rules and formulate conclusions

e. a strategy used to search through an expert system's collection of rules and formulate conclusions

To eliminate excessively high inventories of its Pampers disposable diapers at various points along its supply chain because of such distorted information, Procter & Gamble did all of the following except: a. revise its marketing processes. b. use more accurate demand forecasting. c. revise its sales processes. d. revise its supply chain processes. e. add safety stock.

e. add safety stock

Supply chain execution systems provide all of the following functions except: a. managing warehouse operations. b. managing materials. c. managing the financial information involving all parties. d. tracking the flow of finished goods. e. generating demand forecasts for products.

e. generating demand forecasts for products

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are: a. management support, technical logistics, and user compliance. b. organization, culture, and technology. c. organization, environment, culture. d. information quality, information integrity, and information accuracy. e. information quality, organizational culture, and management filters.

e. information quality, organizational culture, and management filters

In the supply chain, components or parts are referred to as: a. raw materials. b. secondary products. c. upstream materials, organizations, and processes. d. downstream organizations and processes. e. intermediate products.

e. intermediate products

Procurement involves all of the following except: a. production scheduling. b. paying for goods. c. sourcing. d. negotiating with suppliers. e. making delivery arrangements.

a. production scheduling

Which of the following dimensions of e-commerce technology involves engaging consumers in a dialogue that dynamically adjusts the experience to the individual? a. Ubiquity b. Interactivity c. Information density d. Richness e. Personalization/customization

b. Interactivity

Which of the following is a milestone for the website development phase of building an e-commerce presence? a. Social media plan b. Website plan c. Web mission statement d. Web presence map e. Functional website

b. Website plan

Enterprise systems improve management decision making in all the following ways except: a. implementing standard definitions and formats worldwide. b. improving forecasts of consumer behavior. c. providing up-to-the-minute data on sales, inventory, and production. d. providing more accurate sales and production forecasts. e. determining the profitability of products.

b. improving forecasts of consumer behavior

If you can follow a definite procedure to make a business decision, you are making a(n) ___ decision. a. procedural b. structured c. unstructured d. semistructured e. ad-hoc

b. structured

The text defines ___ as expertise of organizational members that has not been formally documented. a. information b. tacit knowledge c. wisdom d. experience e. data

b. tacit knowledge

If an inventory manager is required to make a daily decision about parts inventory levels, and the estimated value to the firm of a single improved decision by that manager is $2,500, what is the annual business value of that enhanced decision? a. $300,000 b. $130,000 c. $912,500 d. $2,500 e. $30,000

c. $912,500

Which of the following is a management methodology that attempts to systematically translate a firm's strategy into generate operational targets? a. Benchmarks b. Parameterized reporting c. BPM d. Balanced scorecard e. Sensitivity analysis

c. BPM

Changing the prices of products based on the level of demand characteristics of the customer is called ___ pricing. a. customized b. flexible c. dynamic d. menu e. asymmetric

c. dynamic

In an expert system, the set of rules that models human knowledge is called: a. the Internet of Things (IoT). b. an inference engine. c. the knowledge base. d. a deep learning neural network. e. a genetic algorithm.

c. the knowledge base

A ____ is an interaction with a customer. a. point of presence b. sales point c. touch point d. client channel e. point of service

c. touch point

Which of the following is the first value-adding step of information system activities in the knowledge management value chain? a. Feedback b. Apply c. Disseminate d. Acquire e. Store

d. Acquire

All of the following are examples of social commerce companies except: a. Uber b. Twitter c. Facebook d. Instagram e. Pinterest

a. Uber

A distortion of information about the demand for a product as it passes from one entity to the next across supply chain is called the ____ effect. a. network b. bullwhip c. diffraction d. whirlpool e. ripple

b. bullwhip

Which quality dimension of information is concerned that all the necessary data needed to make a decision is present? a. Accessibility b. Consistency c. Completeness d. Validity e. Timeliness

c. Completeness

Which of the following are the three major types of knowledge management systems? a. CRM, SCM, and CAD b. COPs, ECM, and MIS c. Enterprise-wide knowledge management systems, KWS, and intelligent techniques d. MIS, DSS, and TPS e. DBMS, DSS, and ECM

c. Enterprise-wide knowledge management systems, KWS, and intelligent techniques

Customer service modules in CRM systems provide tools for: a. managing sales prospect and contact information. b. capturing prospect and customer data. c. assigning and managing customer service requests. d. organizing effective marketing campaigns. e. identifying profitable and unprofitable customers.

c. assigning and managing customer service requests

Coca-Cola uses a ___ in order to classify, store and distribute all the images of the brand. a. knowledge base b. neural network c. digital asset management system d. learning management system e. virtual reality system

c. digital asset management system

Changing organizational behavior by sensing and responding to new experience and knowledge is called: a. the knowledge value chain. b. change management. c. organizational learning. d. knowledge leveraging. e. knowledge management.

c. organizational learning

Supply chain planning systems perform all of the following functions except: a. establish inventory levels for raw materials and finished goods. b. identify the transportation mode to use for product delivery. c. track the physical status of goods. d. determine where to store finished goods. e. determine how much product to manufacture in a given time period.

c. track the physical status of goods

According to a 2020 survey of 181 ERP users conducted by Panorama Consulting Group, 38 percent of ERP projects experienced cost overruns, and these overruns averaged ___ percent over budget. a. 75 b. 33 c. 25 d. 66 e. 50

d. 66

All of the following are examples of machine learning except: a. Schindler Group's maintenance prediction system b. Netflix's recommender system c. WellsFargo's Aiera system d. CAD systems e. PayPal's fraud detection system

d. CAD systems

___ software modules deal with setting employee objective, performance, and compensation. a. PRM b. DRM c. SCM d. ERM e. SFA

d. ERM

The universal standards of the internet and e-commerce lower which of the following? a. Ubiquity b. Information density c. Interactivity d. Market entry costs e. Richness

d. Market entry costs

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of: a. interest. b. professionals. c. knowledge. d. practice. e. expertise

d. practice

A well-designed ESS helps senior executives do all of the following except: a. identify problems and opportunities. b. monitor organizational performance. c. recognize changing market conditions. d. track the activity of competitors e. make high-velocity automated decisions.

e. make highly-velocity automated decisions

Which of the following is not an example of a BI predefined production report? a. Churn rate b. What-if scenario analysis c. Workforce demographics d. Direct and indirect spending e. Order cycle time

What-if scenario analysis

In digital markets: a. menu costs are lower. b. switching costs decline. c. information asymmetry increases. d. network costs decline. e. search costs increase

a. menu costs are lower

Which of the following provides a suite of integrated software modules and a common central database that allows data to be used by multiple functions and business processes? a. CRM software b. ERP systems c. Supply chain management systems d. Process management software e. Groupware

b. ERP systems

Establishing a firm's long-term goals is an example of a(n) ___ decision. a. semistructured b. unstructured c. structured d. undocumented e. analytic

b. unstructured

Which of the following revenue models generates almost all of Yahoo's revenue? a. Freemium b. Affiliate c. Advertising d. Subscription e. Transaction fee

c. Advertising

The process of sourcing goods and materials, negotiating with suppliers, paying for goods, and making delivery arrangements is called: a. production. b. distribution c. e-procurement. d. SCM. e. procurement.

e. procurement

All of the following are typical components or capabilities of an ECM system except: a. distribution tools b. artificial intelligence tools c. tagging tools d. knowledge portals e. interfacing with corporate databases

b. artificial intelligence tools

Transaction brokers: a. generate revenue from advertising or from directing buyers to sellers. b. sell physical products directly to consumers or individual businesses. c. provide online meeting places where people with similar interests can communicate. d. provide a digital environment where buyers and sellers can meet, display products, search for products, and establish prices. e. save users money and time by processing transactions normally handled in person, by phone, or by mail online.

e. save users money and time by processing transactions normally handled in person, by phone, or by mail online.

Compared to digital goods, traditional goods have: a. lower inventory costs. b. more variable pricing. c. higher costs of distribution. d. lower marginal costs per unit. e. lower copying costs.

higher costs of distribution

Behavioral models of management see managers as being ___ than does the classical model. a. less reactive b. more systematic c. more informal d. more well organized e. more reflective

more informal

Neural networks: a. use Learning Rules to identify the optimal path through the network. b. are based on the theory of natural selection and mutation. c. have a sense of ethics. d. function similar to the human brain in recognizing objects. e. rely on rules similar to an expert system.

use Learning Rules to identify the optimal path through the network

What percent of top retailers now have m-commerce websites? a. 17 percent b. 57 percent c. 47 percent d. 27 percent e. 67 percent

47 percent

Which of the following applications provides analysis of customer data? a. Operational ERM b. Analytical CRM c. Operational SCM d. Operational CRM e. Analytical ERM

Analytical CRM

Which metric is based on relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company? a. Cost per lead b. Cost per sale c. Churn rate d. CLTV e. Customer average value

CLTV

Which of the following best illustrates the advertising revenue model?

Facebook provides a social network for free but shows sponsored content in users' News Feeds

Which of the following statements about genetic algorithms is not true? a. Genetic algorithms are used to solve problems that are very dynamic and complex, involving hundreds or thousands of variables or formulas. b. Genetic algorithms are able to evaluate many solution alternatives quickly to find the best one. c. Genetic algorithms use an iterative process to refine initial solutions so that better ones are more likely to emerge as the best solution. d. Genetic algorithms discover knowledge by using hardware and software that parallel the processing patterns of the biological or human brain. e. Genetic algorithms are based on techniques inspired by evolutionary biology.

Genetic algorithms discover knowledge by using hardware and software that parallel the processing patterns of the biological or human brain.

Which of the following is not a major entity in Nike's supply chain? a. Nike's distributors b. Nike's employees c. Nike's retailers d. Nike's contract suppliers e. Nike's customers

Nike's employees

Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? a. Delivery platform b. Organizational culture c. Managerial users and methods d. Data from the business environment e. User interface

Organizational culture

According to small world theory, you are only ___ links away from any other person on earth. a. 6 b. 5 c. 100 d. 10 e. 2550

a. 6

Which of the following seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images? a. Augmented reality b. Expert system c. Machine learning system d. KWS e. CAD system

a. Augmented reality

___ are visual tools for presenting performance data in a BI system. a. Dashboards and scorecards b. Reports and the drill-down feature c. Ad hoc report creation d. Parameterized reports e. Scenarios and models

a. Dashboards and scorecards