MKTG: Chapter 12

Luciana's team members criticize management amongst themselves but do not have open communication with their leaders. They disapprove of their performance goals and do little to achieve them. Luciana's team has which kind of norms?

Negative

From a company's standpoint, group norms can have which traits?

Negative Positive

Which of the following traits describe transnational teams?

Multicultural Geographically dispersed Psychologically distant

Transnational teams are work teams composed of what kind of members?

Multinational

During which stage of team development do members agree on their shared goals and develop closer relationships?

Norming

Rules for behavior that most group members follow are called group ______.

Norms

A parallel team does which of the following?

Operates separately from the regular work structure of the firm on a temporary basis.

Which of the following challenges are faced by virtual teams?

Overcoming communication barriers Building trust Coping with the isolation of members

Which team strategy entails the team simultaneously emphasizing internal team building and achieving external visibility?

Parading

Team cohesiveness can be increased by which kind of decision making?

Participative

The degree to which members are attached to or loyal to their group is ______.

cohesiveness

It is especially important for managers to attempt to make each member of the newly formed group feel valued during the _____ stage of group development.

forming

The teams in an organization are ______.

mutually dependent on other teams in the organization

Teams that are difficult to get into due to high socialization standards have which of the following?

More prestige

For groups that are eventually terminated, the group is disbanded during which stage of team activities?

Adjourning

Which kind of relationship is involved when teams call on sources of expert knowledge to help resolve an issue?

Advisory

Which kind of relationship develops when people not directly in the chain of command evaluate the methods and performance of other teams?

Audit

A management team is based on which of the following?

Authority stemming from hierarchical rank

A self-designing team takes the responsibilities of which type of team one step further?

Autonomous

Which type of work group controls decisions about and the execution of a complete range of tasks?

Autonomous

Which of the following are benefits of team membership?

Better training Improved cooperation More involvement

In contrast to the traditional environment, in the team environment, people experience which of the following?

Broader sets of knowledge

What will presenting a team with an outside challenge likely accomplish?

Cause team members to band together.

What encourages individuals to feel more attachment to the team?

Challenging training process High entrance standards

A team is usually formed from a small number of people who have which trait?

Complementary skills

Which of the following correctly describe work teams?

Composed of full-time members Well-defined Part of the formal organizational structure

Which of the following conflict management approaches have recently been found to negatively affect performance in the electronic and virtual team environment?

Compromise Avoidance

Which activities do project and development teams perform?

Contribute expert knowledge Work toward a one-time product Work on specific assignments

A self-designing team has which traits?

Decides what tasks the team will perform. Decides whom to hire for the team. Has control over the design of the team.

Which of the following norms could help to avoid the dysfunction that can arise from strong team cohesiveness that encourages "agreeableness"

Discouragement of personal conflict and animosity Promotion of an open and constructive atmosphere Promotion of honest disagreement over issues

Team-based measurement systems evaluate which of the following?

Feedback Progress

Which steps are helpful for fast-forming, fast-acting, temporary groups that do not have time for team processes to develop naturally?

Emphasize the team's purpose. Put conflict to work. Embrace failure.

Which of the following should take place during the first critical period of group development?

Establishing roles and rules of behavior

During the ______ stage of team development, members get to know one another and lay the ground rules for what types of behavior are acceptable.

Forming

Which of the following are stages of group development?

Forming Performing Norming Storming

Competition with other groups will ______ cohesiveness.

Increase

When building cohesive, high-performance teams, managers should keep in mind that similar individuals are more likely to do which of the following?

Get along with one another. Succumb to groupthink.

Having team members participate in decisions has which result?

Gets members more involved with one another

What characteristics of performance goals will help improve team performance?

Goals should be team-based. Difficult goals should be linked to specific incentives. Performance should be defined by collective end products.

Cohesiveness can lead to poor group performance if the members become so cooperative that they refrain from criticizing each other's ideas. This phenomenon is known as ______.

Groupthink

Which skills are usually required for team members to be good contributors?

Interpersonal or social Technical and functional

Which statement about cohesiveness is true?

It can sometimes have negative effects on performance.

Which of the following actions will create cohesive and high-performance teams?

Keeping the team as small as possible Being a participative leader Recruiting members with similar attitudes and values

Because members can bounce ideas off each other and work together to solve problems, they enhance team performance through which of the following?

Learning as well as producing

To develop effective teams, managers should prioritize which of the following?

Letting team members learn to work together Properly defining group membership Putting team effectiveness first

Project and development teams work on which type of project?

Long-term

Which of the following are managerial actions that can help create a team with cohesiveness and high-performance norms?

Maintain high entrance and socialization standards. Present a competitive challenge from outside the team. Help the team succeed, and publicize its successes.

Which of the following best explain what a team maintenance specialist does?

Maintains harmony within the team. Exhibits concern for members' well-being.

Unlike an autonomous work group, a semiautonomous work group gets outside support for which issues?

Maintenance Quality control

Work teams typically perform which kinds of tasks?

Manufacture Provide service Sell

Teams provide which of the following benefits to members?

Members can gain new performance strategies. Members can receive tangible organizational rewards. Members can acquire new skills.

Which of the following best explains what a task specialist does?

Performs work that requires specific job-related skills and abilities.

The team strategy that requires team members to interact frequently with outsiders, diagnose their needs, and experiment with solutions is called

Probing

To avoid the dysfunction of "agreeableness," cohesive teams should promote an open, constructive atmosphere when dealing with which situation?

Problem solving

Which of the following are important for team success?

Problem-solving and decision-making skills Interpersonal skills

are groups of people voluntarily drawn from various production teams who make suggestions about quality but have no authority to make decisions or execute decisions.

Quality Circles

The purpose of a parallel team is to do which of the following?

Recommend solutions to specific problems.

Which of the following describe the new team environment?

Rewards are based on individual and team performance. Information is freely shared at all levels.

In an organization, ______ are sets of expectations for how different individuals should behave.

Roles

When management centralizes a resource, such as a library or research department, and allows other units in the organization to have access to it, what kind of relationship does that resource have with those units?

Service

Psychological safety ensures team members can freely take which actions? (Choose every correct answer.)

Share knowledge Be honest Disagree

When people believe that their contributions are not important, others will do the work for them, or their lack of effort will go undetected, they may engage in which activity?

Social loafing

Effective teams are useful as building blocks for which aspect of an organization?

Structure

Which of the following are true of a team?

Team members are committed to a common purpose. Team members trust one another. Team members have common performance goals.

Which of the following statements describe the way lateral relationships impact organizations?

Team members interact with people outside the group as necessary for information, support, and resources. Team members interface with other teams and individuals within the organization.

Which of the following statements describe the way lateral relationships impact organizations?

Team members interface with other teams and individuals within the organization. Team members interact with people outside the group as necessary for information, support, and resources.

Organizations such as Semco, Whole Foods, W.L. Gore, and 3M use which kind of structure?

Team-based

Which of the following are representative of an ideal team-based performance measurement system?

The system helps the team understand its own processes. The team helps design its own measurement system.

How does an individual's style of handling conflict compare to others' styles in the same organization?

Their styles may be similar or different.

What do the best teams do in order to reach a common understanding and appreciation of their purpose?

They develop norms for examining performance strategies. They discuss how tasks and roles will be allocated. They agree on how they will make decisions.

Which of the following are benefits of self-managed work teams?

They have lower costs. They are more productive

Which of the following statements are true about self-managed teams?

They have no immediate supervisor. Workers are trained to do all or most of the jobs in the unit. They make decisions previously made by first-line supervisors.

Self-managed teams provide better customer service, higher quality, and better safety records than which kind of group?

Traditional work group

Which of the following have no managerial responsibility?

Traditional work groups

Which of the following are ways team members help one another in an organization?

Train, coach, and mentor one another. Provide one another with feedback. Identify opportunities for growth and development.

Abdul works with a product development team where managers can assess both individual and group performance. To motivate Abdul and his team to perform at their best, the organization should do which of the following?

Use both individual-based and group-based pay.

People believe conflict is beneficial when it results in which of the following?

Work relationships are strengthened. A new solution is implemented.

In which kind of relationship does a group receive materials, review them, and then pass them on to the next group?

Workflow

A manager in China, who is more concerned about the group than individual interests when making a decision, would exemplify the way ______ determines the style of conflict resolution.

a country's cultural norm

The primary role of a management team is to ______.

coordinate and provide direction to subunits

A collection of people who interact to undertake a task but do not necessarily perform as a unit is a(n) ______.

group

Identify the conditions that help maintain a social facilitation effect.

he task is meaningful to group members. Group members know each other. The culture supports teamwork.

Intermediaries between teams, such as public relations staff, sales managers, and purchasing agents, are examples of ______ relationships.

liaison

In the second critical period of team development, the team needs to ______.

open outside lines of communication

The main difference between a self-managed team and a work group is managerial ______.

oversight

The effect of cohesiveness on task performance can be positive when the task is to ______.

produce tangible output

One of the ways to build cohesive teams is to ______.

publicize the team's success

Managers can develop effective teams by using team building activities focused on ______ among team members.

relationships

Teams are motivated to perform well when their efforts are ______.

rewarded as a team

Individuals are usually more motivated in the presence of others, an effect called ______.

social facilitation

Relationships that require teams to obtain clearance from others before they act are called

stabilization relationships

The team effectiveness criteria that refers to the meeting or exceeding of the standards of quantity and quality is the ______.

team's productive output