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Understanding external factors is important to managers, equally important is knowing ____________.

.a. How your competitors will respond. b. How the economy will respond. c. How other governments will respond. d. How to respond to the factors. correct

Which of the following characteristics relates to the nature of the management environment?

a. All of those factors that affect the operation of the organization-This answer is correct. b. All of the factors outside the organization that may affect the managers' actions c. All factors that make up the organization, such as the owners, managers, employees, and board of directors d. Those factors that have a direct effect on a specific organization and its managers, including customers, suppliers, competitors, substitutes, and potential new entrants to the industry

Which of the following refers to those who purchase an organization's goods and/or services?

a. Customers-This answer is correct. b. Competitors c. Primary stakeholders d. Suppliers

Which of the following refers to a comprehensive evaluation of a firm's ethics and compliance program and its ethical decisions used to determine whether the program is effective?

a. Ethics auditThis answer is correct. b. Utilitarianism c. Business ethics d. Whistle blowing

What term describes the broad, complex factors that affect all organizations?

a. External environment b. Internal environment Selected: c. General environment-This answer is correct. d. Task environment

Which of the following characteristics relates to business ethics?

a. Formalized rules and standards that describe and delineate what the organization expects of its employees b. The obligation a business assumes to maximize its positive impact and minimize its negative impact on society c. An identifiable problem, situation, or opportunity that requires a person or organization to choose among several actions that may be evaluated as ethical or unethical d. Principles, values, and codes of conduct that define acceptable behavior in business-correct

What name is given to those factors that have a direct effect on a specific organization and its managers, including customers, suppliers, competitors, substitutes, and potential new entrants to the industry?

a. General environment b. Task environment-This answer is correct. c. External environment d. Internal environment

What name is given to the overall condition of the complex interactions of economies throughout the world?

a. Global dimension Selected: b. Economic dimension-This answer is correct. c. Political-legal dimension d. Sociocultural dimension

Within the general environment, which of the following refers to the nature of the relationship between various areas of government and the organization?

a. Global dimension b. Sociocultural dimension c. Political-legal dimension-This answer is correct. d. Economic dimension

Within the general environment, what term describes the knowledge and process of changing inputs (resources, labor, and money) to outputs (goods and services)?

a. Global dimension b. Sociocultural dimension c. Technological dimension-correct d. Political-legal dimension

The fact that U.S. businesses now frequently engage in international trading relations is an illustration of what dimension of the general environment?

a. Global-This answer is correct. b. Economic c. Technological d. Political-legal

Also known as moral philosophies, what term describes sets of principles that describe what a person believes are the right way to behave?

a. Individual valuesThis answer is correct. b. Social responsibilities c. Business ethics d. Codes of ethics

What is the global dimension?

a. Pertaining to the general environment, those factors in other countries that affect the organizationT-his answer is correct. b. Within the general environment, the nature of the relationship between various areas of government and the organization c. The aspect of the general environment that includes the demographics, attitudes, and the values of the society within which an organization operates d. The overall condition of the complex interactions of economies throughout the world

Which of the following refers to an identifiable problem, situation, or opportunity that requires a person or organization to choose among several actions that may be evaluated as ethical or unethical?

a. Social audit b. Whistle blowing c. Ethical issueThis answer is correct. d. Ethics audit

Which external factor is the hardest to forecast?

a. Socio-cultural b. Environmental Selected: c. Economic d. Customers

Which of the following characteristics relates to the sociocultural dimension?

a. The aspect of the general environment that includes the demographics, attitudes, and the values of the society within which an organization operates-This answer is correct. b. Those factors that have a direct effect on a specific organization and its managers, including customers, suppliers, competitors, substitutes, and potential new entrants to the industry c. The overall condition of the complex interactions of economies throughout the world d. The broad, complex factors that affect all organizations

Which of the following characteristics relates to corporate governance?

a. The formal system of oversight, accountability, and control for organizational decisions and resources-This answer is correct. b. The aspect of the task environment that includes the demographics, attitudes, and the values of the society within which an organization operates c. Within the general environment, the nature of the relationship between various areas of government and the organization d. The aspect of the general environment that includes the demographics, attitudes, and the values of the society within which an organization operates

The company that was founded on with strong CSR principles is

a. Verizon b. LL Bean c. Ericson d. Patagonia-correct

Which of the following characteristics relates to corporate governance?

a. Within the general environment, the nature of the relationship between various areas of government and the organization b. The aspect of the general environment that includes the demographics, attitudes, and the values of the society within which an organization operates c. The formal system of oversight, accountability, and control for organizational decisions and resources-This answer is correct. d. The aspect of the task environment that includes the demographics, attitudes, and the values of the society within which an organization operates

In analyzing the relationship between ethics and social responsibility, ethics may be viewed as

a. a component of social responsibility.This answer is correct. b. broader than social responsibility. c. much more concerned with right and wrong. d. more pragmatic and situational than social responsibility.

A managerial decision becomes an ethical issue when

a. accepted rules no longer apply, and the person must use his or her own moral standards.This answer is correct. b. the manager does not have a clear guideline to follow from top management. c. it becomes clear that the decision may result in breaking the law. d. the manager realizes that lying and deception may be involved in the decision.

In the United States, if a businessperson brought an elaborately wrapped gift to a prospective client on their first meeting, it might be viewed as

a. appropriate. b. expected. c. thoughtful. Selected: d. a bribe.

In analyzing their external environment, most organizations find that it presents

a. both threats and opportunities.-This answer is correct. b. threats, almost exclusively. c. opportunities, almost exclusively. d. opportunities, almost exclusively.

The Union Electric Company, a St. Louis utility, buys a large shipment of coal from Peabody Coal Company for use in its coal-fired plants. Peabody is one of Union Electric's

a. competitors Selected: b. suppliers-This answer is correct. c. customers d. partners

A __________orientation type of control system requires that employees learn and pledge to a specific type of conduct.

a. enforcement b. compliance c. ethical d. values-correct

The task environment includes all of the following except

a. environmentalists.This answer is correct. b. suppliers c. customers d. competitors

regarding a business' resources, having ____________ is optimal

a. few suppliers Selected: b. few substitutes. c. many suppliers- correct d. many competitors

Because there are numerous suppliers of potatoes for such major fast-food chains as McDonald's, Wendy's, and Burger King, the suppliers

a. have little control over the restaurants.This answer is correct. b. need to diversify into other products. c. are really a suppliers' cartel. d. have major power but don't know how to use it.

If unethical behavior receives great reward and little punishment, then the likelihood that unethical behavior will recur is

a. increased.This answer is correct. b. decreased. c. minimal. d. average.

You own a gourmet restaurant in Atlanta. You send your chef, Pierre LePeachtree, to a major international restaurant-owners' meeting so he can find out what some of the hot new entrees are around the world. You are being sensitive to the

a. internal environment. b. general environment. c. task environment-his answer is correct. d. organizational environment.

Ethical violations destroy

a. jobs b. morale c. profits d. trust-correct

The Sierra Club makes a major effort in Washington to pass a law banning the logging of old-growth forest in Oregon through its political action committee (PAC). It is operating in the

a. legal element of the political-legal dimension. b. regulatory element of the political-legal dimension. c. combined technological and economic dimensions. d. political element of the political-legal dimension.- correct

Social responsibility is the obligation a business has to

a. make the highest possible return for investors. b. be as competitive as possible. c. maximize its positive impact on society and minimize its negative impact-This answer is correct. d. develop total quality management.

For businesspersons to be ethical, they must strive for success while

a. making a profit for owners as their sole guide. Selected: b. being fair, just, and trustworthy.This answer is correct. c. following government regulations as long as it doesn't cost them. d. following the policy caveat emptor.

Businesses must first be responsible to their , who are primarily concerned with earning a profit.

a. managers b. customers. c. workers. d. owners.-correct

In a situation where the customer can choose an identical product from a large number of financial institutions, such as a Visa credit card, the customer's influence on the organization's operations is

a. negligible b. moderate c. not a factor. d. great- correct

For a company to maintain ethical behavior, its policies, rules, and standards to encourage ethical decision making

a. should allow employees and managers a large zone of discretion in making ethical choices. b. must be enforced by rewards for proper behavior and punishments for unacceptable behavior.This answer is correct. c. must be part of a larger strategic plan for the business conduct of the entire company. d. must be communicated to managers and employees at every level in the organization.

When managers allow greater participation with regard to the design and implementation of projects, conflict within work groups is

a. slightly higher. b. reduced-This answer is correct. c. significantly higher. d. unaffected.

When a performance evaluation is based on favoritism and political opportunity, rather than on merit, an ethical issue has arisen in the area of

a. social responsibility. b. organizational management. c. operations and communications. d. employee relations-correct

The parties it deals with, such as suppliers, customers, and organizations producing substitute goods, are all a part of a firm's

a. task environment.This answer is correct. b. internal environment. c. economic environment. d. sociocultural environment.

Developing widespread electric charging stations for electric cars is an illustration of

a. the rapidly growing global economy. b. the rapidly growing information highway. c. the rapidity of technological change. d. building technological infrastructure.-correct

Managers tend to be more concerned about ethical issues that

a. will get them arrested. b. have immediate consequences.-This answer is correct. c. affect the government. d. have long-term consequences.

According to research, the most important factor affecting daily ethical decisions at work is the

a. work group or the perceived ethicalness of the work group.-This answer is correct. b. company's code of ethics. c. supervisor's consistent workplace practices. d. individual's own ideas about what is right and wrong.

You own a computer company, and you launch a joint venture with a competitor to create a new super-speed tablet. Unfortunately, you do not realize that your operating system is totally incompatible with that of the other company's, and the new venture fails miserably. This is the result of

a. your lack of analysis of the economic dimension of the general environment. b. your failure to cope with the technological dimension of the general environment.-This answer is correct. c. your foolishness in attempting a cooperative relationship with a competitor. d. your failure to appreciate the microeconomic environment in your industry.