MNGT Final - In-Class Exercises

outside force

Age is this kind of force for organizational change

Disruption of relationships

Five close members of a department are reassigned and no longer part of the same work group

outside force

Mergers and acquisitions are this kind of force for organizational change

PPACA

Tabitha is the head of a large software company. She refuses to provide health insurance benefits to her employees.

behavioral-description interview

this kind of interview asks candidates questions about things they have done in previous jobs

situational interview

this type of interview asks candidates about hypothetical situations

situational interview

this type of interview attempts to figure how applicants would respond if encountered with a job-specific situation

behavioral-description interview

this type of interview attempts to learn how employees have dealt with workplace situations in the past

unstructured interview

this type of interview may become overly subjective, and is susceptible to interviewer's bias

Personality conflicts

A notoriously unlikable manager delivers the news of change

new-direction process innovation

All components of a home are prefabricated and shipped in the same package for construction on site; this type of innovation

Nonreinforcing reward systems

All employees must now work two additional hours per week with no additional pay.

product innovation

Apple releases an updated version of the Mac book; this approach to innovation

union shop

At Spokes Utility, workers aren't required to be union members when hired but they must join the union within a specified time.

microlearning (bite-size learning)

At TU, all employees are required to take safety training every six months. Top execs devised a way to have all employees take the training without causing downtime for the university through which training approach?

in the creation of the innovative strategy

At what point during the innovation system process would management invest resources in innovation and generate employee commitment to innovation?

radically innovative

BSN has decided to offer a one-hour appointment window for customers needing installation or repair of its service, which will require the company to have several technicians on call. As none of the competition have implemented this change, BSN hopes that they'll get an edge by introducing this __ change

as a diagnostic framework

Diego has been hired as a consultant to review a company's contracting and purchasing procedures. He began by reviewing recent contracts that were awarded and ones that the company lost. He also interviewed employees in both units to ascertain if there were any concerns regarding process, work flows, communication, and expectations. Diego learned that the company had a reward system in place for the number of contracts awarded and bonuses for higher amount contracts. Diego recommended a new system that rewarded contracts that benefited the company's mission, regardless of financial amount. How was Diego applying the systems model of change?

outside force

Domestic/international competition is this kind of force for organizational change

behavioral-description interview

During a _ interview, Marcia asked Joaquim to tell her about the actions he took to overcome some sort of adversity

self-compassion

Jack has a ritual of finding a quiet place for 15 minutes of mindfulness meditation each time he begins to feel worry or self-doubt at work. In which way has she become more open to change?

take deep breaths and then respond non-judgementally

Jack has received a mediocre evaluation for the second year in a row, but he likes his job and thinks his improvements are being overlooked. His supervisor wants him to provide a written response to her criticisms. How should a good receiver of feedback respond?

resisting being defensive

Jack is meeting with his supervisor Jill to discuss his annual evaluation; he knows he hasn't been doing his best, and will rehearse Jill's anticipated statements and his own responses in order to be a good receiver of feedback. Which tactic is Jack practicing?

self-compassion

Jack uses the same language with himself internally he would use with his daughter is she were having a tough time at work. In which way has she become more open to change?

self-compassion

Jill is a perfectionist and has always had a hard time coping when she messes up. She's learned to remind herself that mistakes make her better. In which way has she become more open to change?

self-compassion

Jill reminds herself that the loss of her parents will not kill her, and that she will be able to rebound like many others around her have. In which way has she become more open to change?

new-direction

Keurig created a new product category of coffee/tea prep with its K-cups. This product is an example of _ innovation

Family and Medical Leave Act

LaTonya's father has been diagnosed with a terminal disease. She asks her employer for 12 weeks of unpaid leave to care for her father.

intervention

Lamar is working with members of a cross-functional team to build cohesion and practice skills. He has observed them working together to solve problems and has shared the latest customer survey results with them. Lamar is conducting the _ stage of the OD process.

new-direction product innovation

NASA invents flying cars; this type of innovation

closed shop

Raelynn's Builders may only hire workers for a job who are already in the union. This arrangement represents this kind of workplace agreement

process innovation

Refineries learn to extract more oil in less time; this approach to innovation

inside force

Reward systems are this kind of force for organizational change

Sarbanes-Oxley Act

Roman is fired from his job because he informed the Securities and Exchange Commission of possible fraud committed by his company's executives.

Fair Minimum Wage Act

Russell distributes fliers and coupons for a local restaurant. Although the minimum wage is $7.25 per hour, Russell's boss only pays him $5.75 per hour.

Lack of tact or poor timing

The organization implements massive changes without explanation

COBRA Act

Tim has recently been laid off from his position. His family relied on his insurance. Which law protects his ability to care for his family?

self-affirmation

Truthfulness is one of Jack's core values, and he remind himself even though he may have lost out on an opportunity to land a big client he stuck to his values. In which way has she become more open to change?

COBRA Act

Walton's company will not allow him to receive an extension of health insurance benefits after his termination.

people, organizational arrangements, methods, social factors

What does a manager who is desiring change have control over?

OSHA Act

When Antoinette's office was being refurbished, it was discovered that the floor tiles contained asbestos, a carcinogenic fiber substance. The company had to call in a hazmat contractor to get rid of it and Antoinette couldn't get back in to her office for weeks.

self-affirmation

When Jill loses out on on promotions, she reminds herself that she is a great employee and other chances will come. In which way has she become more open to change?

innovative (new to the organization)

When a grocery store chain adopts a new practice of its competitors by staying open 24/7 and requiring employees to work flexible schedules, it is implementing _ change.

Equal Pay Act

Which employee protection law does this scenario refer to? Marie and her brother work in construction and perform similar jobs. Her brother makes $25 an hour, while Marie makes $20 an hour.

Age Discrimination in Employment Act

Which employee protection law does this scenario refer to? Sal has been an employee of a large company for over 10 years and recently celebrated his 60th birthday. His boss tells him that he is not going to be interviewed for a promotion because he doesn't have enough "good years" left in him to warrant the investment in training.

Peer pressure

Work colleagues are upset about departmental changes so you resist the change too

open shop

Workers at Louisiana Concrete may choose to join or not join a union.

agency shop

Workers at University College must pay the equivalent of union dues, but they aren't required to join the union.

fear of failure

You aren't sure you can learn new procedures that are vastly different from old ones

Predisposition to change

You immediately resist an organizational change because of a deep fear of change.

Loss of status or job security

You worry that recent technological advances may eliminate the need for your managerial position

Surprise/fear of the unknown

Your boss suddenly announces her resignation and replacement

Climate of mistrust

Your manager ensures you the change won't alter your salary, but you worry he'll only look out for himself

External recruiting

a disadvantage of this recruiting is the long and expensive process

Internal recruiting

an advantage of this recruiting is a less costly process due to fewer resources used in interviewing and advertising

Internal recruiting

an advantage of this type of recruiting increases employee loyalty, effort, and morale because employees feel like hard work will earn them opportunities if they stick around

External recruiting

an advantage of this type of recruiting is getting applicants with specialized experience and knowledge

situational interview

an example of this kind of interview question: "How would you respond if ... "

behavioral-description interview

an example of this kind of interview question: "Tell me about a time you did (A)and how you'd handle it differently today"

unstructured interview

each applicant's conversation with the interviewer is different

external recruiting

there is a higher risk associated with this form of recruiting due to not knowing applicants well

internal recruiting

this form of recruiting could lead employees to feel that their work is inadequate if they are not promoted

internal recruiting

this form of recruiting limits pool of fresh talent and restricts competition

unstructured interview

this type of interview may provide a more accurate assessment of an applicant's job-related personality traits

external recruiting

with this recruiting process, you are more likely to get applicants with fresh insights