MNGT test 1
overseeing work
from controller to enabler
These goals apply to middle management and describe what major subunits must do for the organization to achieve its overall goals
tactical goals and plans
Frameworks for Ethical Decision Making
-utilitarian approach -individualism approach -moral-rights approach -justice approach -practical approach
the fastest-growing segment of business intelligence is
big data analytics
Individuals are guided by an internal set of values based on universal principles
post conventional
from individual identity to manager identity
specialist, performs specific tasks to generalist, coordinates diverse tasks
achievement culture
A results-oriented culture that values competitiveness, personal initiative, and achievement.
when managers engage in a systematic analysis of the organization's internal and external environment, they are engaged in
SWOT analysis
what are the three P's of the triple bottom line
people, planet, profits
management by means
an approach that focuses people on the methods and processes used to attain results rather than on the results themselves
What is the central tension between historical forces in management thinking?
Things of production vs. humanity of production
In a ________ culture, managers reward doing things in methodical, rational, orderly ways
consistency
3P's
people, profit, planet
An organization's investors and shareholders, employees, customers, and suppliers are considered its ______ , in contrast to human rights activists, environmental organizations, and the communities where it does business.
primary stakeholders
BCG matrix business growth rate
stars - rapid growth, high market share cash cows - tried and true, been around a while question marks - new products/ services, new ventures dogs - no investment, identity, specific markets
boundary spanning
links to and coordinates the organization with key elements in the external environment
internal strategic focus, flexibility needs of the environment
involvement culture
This individual used Maslow's work as the basis for his own work defining two different types of managers
Douglas Mcgregor
external
opportunities and threats
what is the first step in the MBO process?
set goals
interpersonal manager roles
figurehead, leader, liaison
leading
from autocratic to empowering
I can get dogs from the pound. There are so many abandoned animals, it will be quicker, less expensive, and easier than trying to get dogs from breeders.
plan
distributive justice
requires that different treatment of individuals not be based on arbitrary characteristics
designing
from maintaining stability to mobilizing for change
most fundamental management functions
planning
external strategic focus, stability needs of the environment
achievement culurre
of the management functions, which is considered the most fundamental
planning
4 functions of management
planning, organizing, leading, controlling
internal
strengths and weaknesses
The idea of "equal pay for equal work" by men and women is an expression of _______
distributive justice
procedural justice
rules must be administered fairly
accomplishing task
from supervising individuals to leading teams
T/F Ethics is the code of moral principles and values that governs the behaviors of a person of group with respect to what is right or wrong
true
T/F Technical skills are most important for employees who don't manage others
true
T/F management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources
true
as a manager, you have been asked to work with your employees to develop goals. what can you expect from this process?
a benefit of goals is that they help motivate employees one of the drawbacks of plans is that they can create a false sense of security
Corporate Social Responsibility (CSR)
a business's concern for society's welfare
involvement culture
a culture that places high value on meeting the needs of employees and values cooperation and equality
stretch goals
a reasonable yet highly ambitious and compelling goal that energizes people and inspires excellence
operational goals
a specific, measurable result that is expected from departments, work groups, and individuals
joint venture
a strategic alliance or program by two or more organizations
stakeholder mapping
a systematic way to identify expectations, needs, importance, and relative power of various stokeholders
professionalism and aggressiveness are core values of Siebel Systems, which sells complex software systems. Employees are forbidden to eat at their desks or to decorate with more than one or two personal photographs. people who succeed at Siebel are focused, competitive, and driven to win. Those who perform and meet stringent goals are handsomely rewarded; those who don't are fired
achievement culture
An ______ culture is found in an environment that is dynamic and requires high-risk decision making
adaptability
External Strategic Focus, flexibility needs of the environment
adaptability culture
Lush Cosmetics is a fast-growing maker of shampoos, lotions, and bath products. A guiding motto at the company is, "We reserve the right to make mistakes." Founder and CEO Mark Constantine is passionately devoted to change and encourages employees to break boundaries, experiment, and take risks. The company kills off one-third of its product line every year to offer new and offbeat products.
adaptability culture
"try recognizing your company. Make sure that all of the employees who are doing one kind of work report to the same manager. When companies have unity of direction, they are more efficient
administrative principles
Championed by Henri Fayol in the early 20th century, the _______ delineates the management functions of planning, organizing, commanding, coordinating, and controlling.
administrative principles
Jeff Semenchuk, chief innovation officer for Hyatt hotels, is deciding how to check in customers who have iPads. He is thinking about installing self-service kiosks in nearly 500 hotels.
example of planning
Stanford University tells students that they will "Grasp the forces driving the change," while students at Ryerson University are attracted by "Wisdom. Applied,"
example of slogan
Applewood Seed Co. of Colorado has fifty years of experience growing and supplying native wildflowers, grasses, and herbs to seed distributors, landscapers, golf courses, state highway departments, parks departments, government agencies, garden centers, mining companies, hydroseeders, and reclamation companies. Applewood has both an in-depth horticultural knowledge of native plants and the ability to supply in bulk.
exploit core competencies
T/F An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible
false
T/F Businesses that do not adopt differentiation, low-cost leadership, or focus strategy tend to be successful than businesses that do adopt these strategies
false
T/F part of the legal-political dimension of the general environment includes the government's report on unemployment
false
T/F principle-based statements: designed to affect corporate culture. policy-based statements: generally outline the procedures to be used in specific ethical situations
false
T/F the ability of employees to create innovative products is critical for companies that adopt a low-cost leadership strategy
false
A swot analysis, which takes place during strategy ____________, is an important part of the strategic planning process
formulation
An organization's choice of which of two well-qualified suppliers to use is in the domain of _.
free choice
an organization's choice of where to build a new office is in the domain of
free choice
managing relationships
from conflict and competition to collaboration, including use of social media
the roles of ____________ are critical for managers in nonprofit organizations
leader, spokesperson, and resource allocator
post conventional
looking at self-chosen principles, servant leadership
Which management method focuses manager and employee efforts on activities that will lead to goal attainment?
management by objectives
Looking at sales reports, you realize merchandise purchased at estate sales brings in a 200% profit and sells in 2 weeks while merchandise purchased from brokers yields only a 20% profit and takes 2 months to sell. As a result, you decide to buy all of your merchandise from estate sales from now on.
management science
today's workplace is changing
managers have a greater tendency to adopt an empowering leadership style and create a more flexible work environment
Which of the following is a characteristic of a traditional management approach
managers supervise team members task
which of the following is not one of the top cause of manager failure
meeting aggressive goals for the team to complete
when two or more organizations cobble to become one, it is referred to as a
merger
in a study of good managers conducted by google, which of the following was NOT found as one go good behaviors for managers?
micromanage your team for greater productivity
"Our customers' dogs have many different dietary needs, such as low-protein foods for kidney disease, and some of our customers simply prefer special diets, like all-meat foods. Therefore, we order food from a lot of vendors. How can we make sure we always have enough of the right food on hand and get the best prices?"
using a supply chain management system to track vendor information, food usage trends, and food expiration dates
As a manager, I have to think about the interests of a large number of stakeholders. While a few individuals may be concerned about Facebook's privacy policies, far more people benefit from those sale policies because they don't have to see a bunch of ads that aren't relevant to them
utilitarian approach
the ______ approach holds the moral behavior produces the greater good for the greater number
utilitarian approach
consistency cultue
values and rewards a methodical, rational, orderly way of doing things
codified law
values and standards are written into the legal system and are enforceable in the courts. lawmakers have ruled that people and corporations must behave in a certain way, such as obtaining licenses for cars or paying taxes
culture that can be seen at the surface level
visible
conventional
want people to like you
organizational planning process
1. develop the plan 2. translate the plan 3. plan operations 4. performance management 5. monitor and learn
management by objectives
A method whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance.
administrative principles approach
A subfield of the classical perspective that focuses on the total organization rather than the individual worker and delineates the management functions of planning, organizing, commanding, coordinating, and controlling.
American Express looks at historical transactions to predict consume behaviors. by watching current and past customers have used their credit, American Express can predict churn and customer loyalty
Big Data Analytics
As 3M's product portfolio became more complicated, employees had a harder time answering questions about products, so the company implemented a software solution to make product knowledge more readily available through a corporate intranet
Customer relationship management (CRM)
three domains of human action
Domain of Codified Law (Legal Standard) Domain of Ethics (Social Standard) Domain of Free Choice (Personal Standard)
theory y
Douglas McGregor - more realistic views, employees will seek out responsibility, full potential, creativity
theory x
Douglas McGregor - set of employees who dislike work, avoid responsibility
With Fritz Roethlisberger, he conducted the Relay Assembly Test Room experiments at the Hawthorne Electric Plant.
Elton Mayo
which of the management theorists attending the dinner developed the idea that there are five functions of management: planning, organizing, commanding, coordinating, and controlling?
Henri Fayol
Most of the concepts of bureaucratic organization was proposed by _______
Max Weber
SMART goals
Specific, Measurable, Attainable, Realistic, Timely
Lying and cheating for immediate self-interest just causes business associates to lie and cheat in return. Thus, proponents say, _ultimately leads to behavior toward others that fits standards of behavior that people want toward themselves.
The individualism approach contends that acts are moral when they promote the individual's best long-term interests.
Which of the following assumptions would NOT be associated with McGregor's Theory X?
The use of imagination and creativity in solving problems is widely distributed in the population.
Tasha works on the sales floor at a major electronic retailer. She faces ________ , because she knows that the customer she is working with only needs a basic laptop but the company makes more money when she sells more expensive computers. Plus, she earns a higher commission on the pricier devices.
an ethical dilemma
A company may have ___________ , a group of executives who oversee company ethics as part of their responsibilities.
an ethics committee
In the video, Heidi Genahl says, "You have to have a very strong culture... one that doesn't allow for people to color outside of the lines, but yet taps into their creativity and innovation." Camp Bow Wow likely has ____________ , responding flexibly to the environment while maintaining a focus on the managers and employees.
an involvement culture
On September 30, the manager reports that call center hold times for the summer construction season averaged 42 seconds, with 30 percent of all calls not being put on hold at all but 2 percent of calls exceeding 90 seconds of hold time. The plan is rated mostly successful.
appraising performance
moral rights approach
asserts that human beings have fundamental rights and liberties that cannot be taken away by an individual's decision
companies should view whistleblowers as
assets to be valued
practical approach
bases decisions on prevailing standards of the profession and the larger society, taking the interests of all stakeholders into account
free choice
behavior about which law has no say and for which an individual or organization enjoys complete freedom
Based on theories from psychology, sociology, anthropology, and economics, the ________________ conducts scientific studies of human behavior to prescribe new management techniques
behavioral sciences approach
Patagonia's mission includes a promise to help improve the environmental health of the planet. The company's commitment to creating a positive impact on society is further demonstrated by its __________ status, a type of for-profit entity.
benefit corporation
ethics
between domains of codified law and free choice. it has no specific laws but does have standards of conduct that are based on shared principles and values about moral conduct that guide an individual or company. disagreement and dilemmas about proper behavior often occur
Zappo's, the shoe retailer has instituted a holacracy management system. this system encourages employees to act like entrepreneurs and lets them make critical decisions in the company
bossless organization
Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as:
boundary spanning
"W.B., you've owned the company for a long time, but have you ever considered hiring a professional manager to oversee day-to-day operations? Professional managers can help make sure that your company follows rational, impersonal rules, which will help you to increase efficiency
bureaucratic management
Weber felt that rational authority should provide the foundation for management in his:
bureaucratic organizations approach
T/F A joint venture involves a strategic alliance or program by two or more organizations
true
adaptability culture
characterized by values that support the company's ability to interpret and translate signals from the environment into new behavior responses
you notice that when customers have too many choices, they are less likely to make a decision about what to buy, so you tell all of your employees to bring out only three things at one time. in addition, you start to pay your employees a commission for every item they seel
classical management theory
compensatory justice
compensating someone for a past injustice
When Varun was promoted, he found he needed to use more __________ skills, planning work and solving problems.
conceptual
task environment includes
conduct day-to-day transactions with the organization and directly influence its basic operations and performance. customers, competitors, suppliers, labor market
Pacific Edge Software has successfully implemented this culture characteristic, ensuring that all its projects are on time and on budget. The husband-and-wife team of Lisa Hjorten and Scott Fuller implanted a culture of order, discipline, and control from the moment they founded the company. Hjorten insists that the company's culture isn't rigid or uptight, just careful.
consistency culture
internal strategic focus, stability needs of the environment
consistency culture
individualism approach
contends that acts are moral when they promote the individual's best long-term interests
people focus on the social implications of their behavior
conventional
at a company located in California., the management team engages in ________ to develop detailed plans in case of a devastating earthquake
crisis planning
managers work in an internal environment, which includes _________.
culture
which of the following statements are true about organizational culture
culture can create a competitive advantage for a company, the actions managers take can change a company's culture, employees man be unaware of the underlying assumptions that guide an organization's culture
T/F Companies that use a focus strategy have narrow buyer groups
true
The Vice President of Human Resources meets with two employees who had a physical altercation last week
decisional manager role
in a small business that is seeking to innovate in its products and services as well as its internal processes, a manager is more likely to focus on _________ and less likely to emphasize the informational roles of monitor and disseminator
decisional role of entrepreneur
By serving somewhat smaller portions, a French-style bakery is able to offer award-winning pastries and craft breads for the same price customers would pay for less deluxe fare at a grocery store. Since most of the store's clientele are health conscious, they actually prefer the smaller portions.
deliver value
A pool of twelve contingent call center workers who work at home will be hired and trained before April 15. These employees can be activated anytime hold tomes threaten to exceed 90 seconds
developing an action plan
men and women should not receive different salaries if they have the same qualifications and are performing the same job. this is an example of ______ justice
distributive
amount of explicit control - high
domain of Codified Law (legal standard)
amount of explicit control - medium
domain of ethics (social standard)
amount of explicit control - low
domain of free choice (personal standard)
Behavioral sciences approach
draws from psychology, sociology, and other social sciences to develop theories about human behavior and interaction in an organizational setting
Mary is a baker who makes the most beautiful and delicious cakes in town. Unfortunately, her cakes are also very expensive because for every finished cake she produces, she throws away three cakes that aren't just right. What is the best way to describe Mary's work?
effective but not efficient
To achieve greater ________ , your dad decides to mount speakers around the backyard so people can listen to music streaming from his Rhapsody account. This will be less expensive than hiring a live band.
efficiency
in North America, what was the most popular management tool in 2014-2015?
employee engagement surveys
which of the following stakeholders are primarily concerned with job satisfaction and pay at the new stores
employees
decisional manager roles
entrepreneur, disturbance handler, resource allocator, negotiator
Dell computers provided computer recycling in Europe because it was required by law by the European Union. Dell did not offer this same practice in the United States. Which part of the triple bottom line did this impact
environmental performance
justice approach
equity, fairness, impartiality (Distributive, Procedural, Compensatory) moral decisions must be based on standards
Your moral principles and values, or _______ , determine what you view as right and wrong and how you behave accordingly.
ethics
every year, the entire company gathers to watch employees with 25 years of service get a gold watch, showing that the company values loyalty and length of service
example of ceremony
Senator John McCain reviewed all of the stimulus projects approved by the U.S. government to decide which projects to include in his list of "100 Stimulus Projects That Give Taxpayers the Blues."
example of controlling
in your company, people talk about One, the auto mechanic who stripped an entire car to find an electrical problem, as a role model for everyone to follow
example of hero
George Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. One of his famous quotes is "Winning is the most important thing in my life, after breathing. Breathing first, winning next."
example of leading
A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.
example of organizing
Any veteran that asks me for a dog will have one within one month of the request.
goal
one month from today, I will have lost 20 pounds
goal
utilitarian approach
holds that moral behavior produces the greater good for the greater number. The decision make is expected to consider the effect of each decision alternative on all parties and select the one that will optimize satisfaction for the greater number of people
utilitarian approach
holds the moral behavior produces the greatest goof for the greatest number
Here, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is not only upset, but also angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack's ____ skills failed.
human
Caroline is a middle manager in Corporation M. in her daily activities, her ___ skills are required at a greater degree than her ____ skills
human; conceptual
employees do a better job of selling when they are happy at work. you make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise
humanistic management theory
From the 1950's until today, which of the following management perspectives has remained the most prevalent
humanistic perspective
Becoming a manager means a profound transformation in the way people think of themselves, called personal _________ , which includes letting go of deeply held attitudes and habits and learning new ways of thinking.
identity
general environment includes
indirectly influences all organizations within an industry. technological, natural, sociocultural, economic, legal/political, international
Preconventional
individual concerned with external rewards and punishments
the CFO of the organization creates a short video that is emailed to employees. the video details the company's earnings for the last quarter
informational manager roles
Big Hairy Audacious Goal
inspires and outside prevailing goals, outside the norm, inspiring aspect
Once a month, the CEO presents a plaque to employees who are celebrating a work anniversary.
interpersonal manager roles
deeper values and shared understandings held by organization members
invisibile
After buying old, run-down refineries, former Valero CEO Bill Greehey's first steps were to assure people their jobs were secure, bring in new safety equipment, and promise employees that if they worked hard he would put them first-before shareholders and customers. putting employees first has engendered amazing loyalty and dedication. It has given Valero a distinctive edge during an era of cutthroat global competition in the oil industry
involvement culture
a company's competitive advantage
is the only thing that sets the company apart from other companies
The Unites States, and indeed almost all nations, holds that business have the right to make money if there's a market for their products and services. It would not be right for the government to take the ability to earn a profit away from me or my company
justice approach
informational manager roles
monitor, disseminator, spokesperson
If a decision is deemed immoral because it violates someone's right to freedom of speech or freedom of movement, the ________ approach to ethics has been used.
moral-rights
build several small one-on-one rooms at the end of the lobby when first-time dogs and owners can spend time getting to know a camp counselor and asking questions before the dog is checked I to the day care center
more effective
provide customers with a mobile app that lets them click to send a message that they are en route to pick up their dog, as well as see their invoice and click to pay it with the credit card on file
more efficient
Recent research found that both male and female managers across five different countries reported that they ______ enjoy activities such as leading others, networking, and leading innovation.
most
You are trying to get a group of students interested in forming an organization to help fight fee increases at your college. Unfortunately, things don't seem to be going very well—nobody in your group volunteered to go to a meeting with your college president next week. You want to create a culture that is active and involved. What should you do?
paint a verbal picture for your team of what life would be life if fees were reduced make sure that you do what you want your team to do. If you want them to volunteer, you need to volunteer, too.
I can lose weight by eating more fruits and vegetables
plan
I'll train the dogs myself. That way, I can have them ready for placement more quickly.
plan
walking might be a good way to lose some weight
plan
Managers are engaged in _________ when they determine desired outcomes and the means to achieve them
planning
people focus on developing a personal code of ethics to be universally applied
post conventional
When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by sharks. The Navy pilot was operating from the __ level of moral development.
postconventional
I'm interviewed by news organizations like The New York Times all the time, and I'm completely comfortable explaining Facebook's policies to them and to their readers
practical approach
people focus on the personal consequences of their actions. What happens to them as individuals determines what kind of behaviors are right or wrong
preconventional
__ is an approach to boundary spanning that results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.
predictive analytics
when a manager makes decisions on how to allocate annual raises he/she should utilize ______ justice to ensure fairness
procedural
The financial melton of 2008 was in part due to _______, demonstrating the dangers relying too heavily on the quantitative techniques of scientific management
quants
A CEO wants to make the argument that his company should put policies and structures in place to ensure adherence to highest possible standard of ethics. which of the following statements could he correctly use to make his argument
research has shown a correlation between organizations' commitment to ethics and profitability employees prefer to work for highly ethical organizations most consumers would prefer to buy products made by a company that demonstrates ethical behavior
On April 1, the manager sees that nine contingent call center workers have been hired and completed training. On June 30, call center data show 5 percent of calls are on hold for more than 90 seconds.
reviewing progress
"the best way to increase your worker's productivity is to carefully study their movements. Figure out the fastest way to get the job done correctly, then train all of the employees to do it that same way"
scientific management
part of the classical management perspective
scientific management, bureaucratic organizations, and administrative principles
Based on data on how long people wait before hanging up, the manager decides the maximum time on hold should be 90 seconds
setting a goal
sam spends his time at the beginning of a project diving work into manageable activities and selecting people to accomplish these taks. this activity is part of which of a manger's five tasks?
setting objectives
what does the classical management perspective emphasize?
standardization and training to increase efficency
making decisions and taking actions to achieve a superior fit between the organization and its environment is
strategic management
order of organization mission
strategic, tactical (middle man), operational
to energize employees and inspire excellence, an organization may set ______ which are reasonable yet highly ambitious
stretch goals
In 2000, Whirlpool struggled to have the right product in the right place at the right time, so it replaced its many production-scheduling and distribution systems with a single solution, achieving greater efficiency and cost savings
supply chain management
Organizations with a high corporate environmental performance rating are likely to have high
sustainability
By acquiring a technology company that develops smartphone apps, a video-streaming business hopes to achieve __________, combining its video rights with mobile technology to increase profits.
synergy
when your manager, Novak, talks about a _____, he means a set of interrelated parts that function as a whole to achieve a common purpose
system
typically set my midlevel managers, _______ are designed future outcomes of the major subunits of the organization
tactical goals
classical perspective
takes a rational, scientific approach to management and seeks to turn organizations into efficient operating machines
through BullseyeUniversity.com, Target Corporation uses a reality show-style marketing campaign to build relationships with college students, an ideal market for its affordable dorm room supplies.
target customers
the ______ environment is closer to the organization and directly influence its basic operations and performance
task
big data analytics
technologies, skills, and processes for searching and examining massive, complex sets data that traditional data processes applications cannot handle to uncover hidden patterns and correlations
management
the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources
starting in the late 1800's ______ encouraged efficiency through standardization of
the classical perspective
strategic management
the decisions a company makes and the actions it takes to help the company achieve its organization goals.
synergy
the idea that two companies, acting together, can do more than companies can do acting independently
tactical goals
the outcome that major divisions and departments must achieve for an organization to reach its overall goals
When a company like FedEx Kinko's measures its performance in terms of impact on people, impact on the planet, and profitability, it is using _____________ to evaluate social, environmental, and financial performance
the triple bottom line
the average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition. and wants security above all.
theory x
The average human being learns, under proper conditions, not only to accept but to see responsibility
theory y
the classical theory of management is a _______ approach
things of production
big data analytics
to searching and exempting massive, complex sets of data to uncover hidden patterns and correlation and make better decisions
