MOB

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. Brenda's ability to complete activities efficiently and effectively with and through other people is known as ________. A) management B) leadership C) entrepreneurship D) delegation

A

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. McKenna is a ________. A) top manager B) supervisor C) middle manager D) first-line manager

A

Managers with good ________ know how to communicate, motivate and lead to get the best out of their people. A) human skills B) conceptual skills C) technical skills D) empirical skills

A

Robert L. Katz proposed ________. A) three critical managing skills B) ten critical managing roles C) five traditional management functions D) six traditional management styles

A

The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers. A) leader B) figurehead C) negotiator D) disseminator

A

The process of monitoring, comparing, and correcting is called ________. A) controlling B) planning C) leading D) organizing

A

The universality of management means that ________. A) all managers in all organizations perform the four management functions B) all managers in all organizations perform the same quantity of managerial functions C) all managers in all organizations perform managerial functions in similar ways D) any manager can work in any organization and perform any management function

A

When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions? A) controlling B) leading C) planning D) organizing

A

Which of the following changes has resulted in the shifting of organizational boundaries? A) digitization B) increased emphasis on organizational ethics C) increased competitiveness D) changing security threats

A

Which of the following is true regarding the changes that a manager's job is undergoing? A) Managers practicing sustainability integrate economic, environmental, and social opportunities into the business strategy. B) Digitization hardly affects a manager's responsibilities. C) According to managers, employees contribute the least to the success of a customer service organization. D) Innovative efforts are exclusively important for managers serving in high-tech organizations.

A

Which of the following types of managerial positions is most likely to involve clerical duties? A) supervisor B) regional manager C) project leader D) president

A

According to Mintzberg's managerial roles, the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature. A) informational B) interpersonal C) technical D) decisional

B

Increased accountability of employees is typically caused by ________. A) increased digitization B) increased emphasis on organizational ethics C) security threats to the organization D) discrimination concerns

B

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. Kelly, Ben, Dan, and McKenna are part of an organization that has a ________. A) traditional committee structure B) traditional pyramid structure C) modern matrix structure D) modern jury structure

B

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. The fact that Brenda completes her projects is an indication of her ________ as a manager. A) leadership B) effectiveness C) efficiency D) attention to detail

B

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. Ben and Dan are ________. A) top managers B) middle managers C) supervisors D) first-line managers

B

Technical skills include ________. A) experience gained by experiments that are used in performing managerial tasks B) job specific knowledge needed to proficiently perform work tasks C) the ability to work well with individuals and groups D) skills managers use to think and to conceptualize about abstract and complex situations

B

The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles. A) interpersonal B) informational C) technical D) decisional

B

The engineers have to be informed that, ________ are the people who direct the activities of others in an organization. A) directors B) managers C) subordinates D) line workers

B

Understanding building codes would be considered a(n) ________ skill for a building contractor. A) human B) technical C) conceptual D) empirical

B

Which of the following is an example of a decisional role according to Mintzberg? A) monitor B) entrepreneur C) figurehead D) disseminator

B

Which of the following is an example of an informational role according to Mintzberg? A) liaison B) monitor C) negotiator D) resource allocator

B

Which of the following represents one of the rewards of being a manager? A) operating with limited resources B) receiving recognition in the organization C) motivating workers in chaotic situations D) doing duties that are more clerical than managerial

B

Which of the following skills tend to be more important for first-line managers since they manage employees who produce the organization's product? A) human B) technical C) conceptual D) empirical

B

After the merger, the management then makes a deliberate arrangement of people to accomplish specific purposes. Such an arrangement makes up a(n) ________. A) trust B) coalition C) organization D) affinity group

C

Conceptual skills involve ________. A) managing employees who use tools to produce the organization's products B) communicating with customers C) thinking about abstract and complex situations D) inspiring enthusiasm and trust among employees

C

Establishing strategies for achieving organizational goals is a part of the ________ function. A) leading B) coordinating C) planning D) organizing

C

Henri Fayol, in the early part of the twentieth century proposed that all managers perform ________ functions. A) three B) four C) five D) nine

C

Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the ________. A) impartiality of management B) neutrality of management C) universality of management D) reality of management

C

Many of the engineers in the group are unclear about what managers actually do. Your training materials should explain that a manager's job focuses on ________. A) performing clerical duties B) personal achievement C) helping others accomplish their work goals D) supervising groups rather than individual employees

C

Motivating subordinates is primarily associated with the management function of ________. A) planning B) organizing C) leading D) controlling

C

When Joe decides as to how many units of output his employees should produce, he is performing which of the following management functions? A) controlling B) leading C) planning D) organizing

C

Which of the following is true concerning the three managerial skills? A) Technical skills tend to be most important for middle-level managers. B) Conceptual skills are most important for lower-level managers. C) Human skills remain equally important to all levels of management. D) Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.

C

Which of the following is true regarding a manager's job with respect to customers? A) Today, the majority of employees in developed countries work in product sectors. B) Managers have not yet recognized the importance of delivering consistent high-quality customer services. C) Managers must create a customer-responsive organization in order to survive successfully in today's environment. D) Employees play an insignificant role in delivering quality customer services.

C

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles. A) Henri Fayol B) Abraham Maslow C) Henry Mintzberg D) Peter Drucker

C

A manager resolving conflict among organizational members is performing which of the following functions? A) controlling B) planning C) organizing D) leading

D

From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________. A) accountability B) universality C) equitability D) sustainability

D

Katz proposed that managers need ________ skills. A) technical, human, and financial B) human, empirical, and mechanical C) technical, interpersonal, and legal D) technical, human, and conceptual

D

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. Brenda's ability to produce the same amount of product with fewer personnel is a reflection of her ________. A) effectiveness B) process skills C) leadership D) efficiency

D

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. If Brenda accomplishes her projects with high-quality results, but takes more time than other managers in the process, as a manager she is ________. A) efficient, but ineffective B) a leader, but not a top manager C) project oriented, but not effective D) effective, but inefficient

D

Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. Kelly is a ________. A) top manager B) nonmanagerial employee C) middle manager D) first-line manager

D

Organizing includes ________. A) setting organizational goals B) hiring organizational members C) motivating organizational members D) determining who does what tasks

D

The engineers need to be informed that supervisors may frequently be referred to as ________. A) middle managers B) top managers C) project leaders D) first-line managers

D

Today, the basic management functions have been condensed to ________. A) planning, organizing, commanding, and coordinating B) planning, organizing, coordinating, and controlling C) planning, organizing, commanding, and controlling D) planning, organizing, leading, and controlling

D

Which of the following is NOT an example of an interpersonal role according to Mintzberg? A) figurehead B) leader C) liaison D) spokesperson

D

Which of the following represents one of the challenges of management? A) enjoy relatively easy work B) support, coach, and nurture others C) have little influence on organizational outcomes D) have to deal with a variety of personalities

D

Which of the following skills involves the ability to work well with other people, both individually and in a group? A) technical skills B) assessment skills C) planning skills D) human skills

D