MODULE 11 QUIZ

employers set up ___ to expand job opportunities for women and minorities.

affirmative action programs

which of the following benefits do unions nearly always stress in an organizing campaign?

more job satisfaction

___ is the attempt to find and attract qualified job applicants in the external labor market.

recruitment

if a unionized company has a(n) ____ shop, the workers do not have to join the union, and they do not pay dues or fees to the union.

open

___ provides new employees with information about company policies, salary and benefits, and parking. It also includes work rules and performance expectations.

orientation

Management's refusal to let workers enter a plant or building to work is a:

lockout

which of the following statements about employee compensation is true? 1) compensation is closely connected to performance appraisal. 2) a textile mill would be unconcerned about what other similar factories in its geographic area were paying their workers. 3) different jobs of equal importance to the company are usually compensated differently. 4) the two basic types of compensation are pay and benefits. 5) all of the above statements about employee compensation are true.

all of the above statements about employee compensation are true.

a ___ is a set of unique features of a company and its products that are perceived by the people or companies the organization wishes to serve as significant and superior to those of the competition.

competitive advantage

mandy ewing has been working as a veterinarian's assistant for almost a year. her friend recently told that her employee was in violation of the ____because she was not being paid the minimum wage.

fair labor standards act

the union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates the ____ shop.

union

programmed instruction:

is a self-paced, highly structured training method

a ____ is a formal complaint, by an employee or by the union that management has violated some part of the contract.

grievance

human resource management is the process of ___ people in order to achieve organizational goals.

hiring, developing, motivating, and evaluating

a ___ is a study of the tasks required to do a particular job well.

job analysis

in which of the following industries would you expect to find the most rapid growth of unionization?

the fast-food industry

howard cho has been hired by greenwood enterprises to work on an assembly line in its small engine division. he understands that he will be on probation for 30 days and then must join the union. cho enterprise has a(n)_____ shop.

union

jon schwartz is an electrical engineer. he works as a temporary worker for a contracting company that builds germ-free rooms for university researchers. while he likes the extra income, he would much rather stay home and work on the novel he is writing. his wife earns a six-figure income so money is not an issue. schwartz is an example of a(n):

contigent worker

___ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

human resource management

CMI international, a composite plastic manufacturer, wants to improve its involvement with the community, so it has established a Community Involvement Office. to fill the positions within this office, the company will attempt to find and attract qualified applicants from the external labor market. this process is called:

recruitment