Module 4 Exam

Taylor Long makes furniture according to the specifications of the customer who ordered it. Each piece of furniture he makes is unique. He only makes one piece of furniture at a time. Long is engaged in:

Customization

The lowest level of management, which usually has the most people to manage, is called _____ management.

supervisory

Which of the following is NOT one of the four functions of management?

Budgeting

The number of people or subordinates that a manager effectively controls and directs is called the manager's span of:

Control

Hanes wanted to make its distribution system more efficient. It decided to implant a tiny computer chip in each of its product's packages, so it could track its products and improve its inventory management. Which management function would be used to achieve the goal of greater efficiency?

Controlling

The CEO of Natural Foods Markets is Wyatt DeSilva. Natural Foods is divided into about eight functional teams and each new employee is hired provisionally to a store team. After four weeks of work, the team votes whether to hire him or her; a two-thirds yes vote is necessary to join the staff permanently. Which leadership style appears to be used by Natural Foods?

Democratic (participative)

Juan Ramirez is a warehouse manager for a company that markets electric generators. In this small entrepreneurial firm, there are direct lines of communication and authority flowing from the company's CEO down to Ramirez and through him to the workers in the warehouse. Ramirez works in a _____ organization.

Line

_____ is the management of the production conversion process for both goods and services.

Operations management

A(n) _____ organization is characterized by a relatively low degree of job specialization, loose departmentalization, few levels of management, wide spans of control, decentralized decision making, and a short chain of command.

Organic

One of the primary goals of Eddie Bauer is to expand its market. When the company allocated resources so that it could open two stores in India, it was engaged in which management function?

Organizing

Chipotle fast-food restaurant does not chop the lettuce and tomatoes and grate the cheese used to make its menu items, but hires someone outside the restaurant to perform these tasks. By _____ these tasks, Chipotle can keep its overhead low and concentrate its resources on taking customer orders and assembling food.

Outsourcing

_____ management emphasizes the use of quality principles in all aspects of a company's operations.

Total Quality

Dafne Herrera, a medical diagnostic equipment specialist, was asked to attend a medical conference in which the attendees discussed new uses for laser technology in diagnosing certain types of cancer. Herrera exerted considerable influence over the decisions to adopt the laser technology because of her _____ power.

expert

Dr. Pepper Enterprises (DPE) is the largest bottler and distributor of Dr. Pepper products in the world. It is organized around its North America division and its European division. This departmentalization by _____ allows DPE to respond to the demands of different markets.

geography

The three main types of facility layouts are:

product, process, and fixed-position