Module 4
RADAR
Recognizing Avoiding - ethics continuity planning Discovering Answering Recovering
When might a zero-sum conflict approach be necessary?
When compromise would break a law
Which of the following are part of the discovering process?
assessment
Apathetic Culture
minimal concern for either people or performance Ex: CountrywideHome Loans
Which mediation skill is important for an ethical leader to have in a conflict situation?
use of neutral language
What might be true of leaders who adopt a competing style of conflict management?
They score high on assertiveness
What does mediation involve?
an objective third party helps two parties settle their differences
What should an ethical leader do if conflict begins to escalate?
bring the discussion back to the core issues
leaders with an avoiding conflict management style are more likely to exhibit ______________.
ethical complacency
Why might ethical conflicts be important to an ethical culture?
ethical conflicts can be used to identify ethical issues
Separating the people from the issue in an ethical conflict situation allows the leader to approach the conflict situation with more
objectivity
________ occurs when ethical leaders observe and identify ethical risk areas
recognizing
According to ethics consultant David Gebler, most unethical behavior is committed
to meet performance goals
Integrative Culture
High concern for people and performance Ex: New Belgium
According to the information shared in this section __________ might provide a solution to a disagreement, but is unlikely that both parties will be happy with the decision
litigation
What do zero-sum leaders believe?
there always has to be a winner and a loser in a conflict situation
What is a downside to being a variable sum leader?
they might give in to employees making unethical decisions
Which of the following factors impact the length of time it takes for companies to recover from ethical misconduct
All 3: -How the company responds -How stakeholders perceive the company's response -The length of time it takes for the company to resolve the issues
Caring Culture
High concern for people but less concern for performance issues Ex: Zappos
Exacting Culture
High concern for performance but less concern for its people Ex: FedEx
Which situation demonstrates reciprocity?
In response to co-workers help making a deadline, you assist them with a similar crisis
Why is the collaborating style of management most favorable to ethical conflict resolution?
Leaders desire to meet the needs of others but adhere to their own goals and values
What is the problem with an accommodating style of conflict management?
Leaders might allow unethical emploees to continue their misconduct
Why are managers reluctant to engage in the discovery process
They fear uncovering misconduct could harm the firms reputation
To help prevent misconduct, ethical leaders should:
develop and manage systems to maintain an ethical culture
What is a potential downside of overusing the compromising style of conflict management?
each side has to give something up
What is the best way to avoid an ethical misconduct disaster
identify the potential ethical issue before it snowballs into a crisis
Why is the mixed-motive conflict management style considered to be the most effective?
it bases decisions on the goals and values of the firm
When handling a conflict situation it is important for a leader to realize that the other party's concerns are
legitimate
Which of the following is a step companies take in the recovery process
reinforcing the firms reputation with positive messages
