Module 5

Businesses commonly rely upon groups to make decisions because of the many advantages to group decision making. Which of the following are advantages of group decision making? Check all that apply.

- More information and knowledge are available - More acceptance of the final decision is likely

Occasionally, planning can lead to several drawbacks. Which of the following are pitfalls to planning? Check all that apply.

- Planning can hinder change and prevent adaptation - Top-level managers can become detached, planning for things they don't understand - Planning can create a false sense of certainty

Which of the following methods can be used to track goal progress? Check all that apply

- Setting proximal and distal goals - Providing performance feedback

Decision-making steps

1. Define the problem 2. Identify the decision criteria 3. Weigh the decision criteria 4. Generate alternative courses of action 5. Evaluate each alternative 6. Compute the optimal decision

Planning Steps

1. Set goals 2. Develop commitment to goals 3. Develop an effective action plan 4. Track progress toward goal achievement 5. Maintain flexibility

Type of plan: Each human resource employee will use advertisements and personal networking to attract at least 10 qualified applicants per open position

Operational

Using your knowledge of S.M.A.R.T. goals, select the best goal

Our division will increase profits by 10 percent by the end of 2021

Type of plan: We are known for our operating efficiency and for reducing insurance costs for our customers

Purpose statement

Type of plan: We will eliminate redundancies throughout the corporation to decrease our overall expenses by 20 percent

Strategic

Type of plan: The Human Resource Division will reduce the overall cost of fulfilling employment requisitions by eliminating the use of outside recruiting agencies

Tactical

Next, you and Batini discuss some of the problems that can occur in the various phases in the decision-making process. For example, when defining the problem, Batini should be careful:

To fully understand the gap between current and ideal states

"Step 1. Assemble at the emergency coordinator's office" is a statement you might expect to see in _____ , but you will not see the statement, "Employees may not accept gifts costing more than $25 from any vendor."

a procedure

The best decision-making technique to use for teams that do not meet face-to-face is:

the Delphi technique

Planning has been proven ____ companies and individuals

to work for both