Module 5 McGraw Hill

Ayala has decided to implement a new business management system. What are two advantages of hosting on-premises?

Any changes deemed necessary can be implemented extremely quickly. It can be configured to meet the unique needs of the organization.

Database management system (DBMS)

Provides a means of storing and finding information

The ultimate purpose of a customer relationship management system (CRM) is to

increase sales, market share, and profit.

The first two steps in business process management (BPM) are examining the design of the process and modeling the process. What are the third and fourth steps of the process?

Step 3: running the process; Step 4: monitoring the process

Decision-making information system

Works with a limited number of inputs and unknowns to provide managers with a statistical analysis of likely outcomes

Wesley has decided to implement a new business management system. What are three advantages of using a Software-as-a-Service (SaaS) solution?

A SaaS solution minimizes initial start-up costs Security concerns are minimized as the SaaS provider undoubtedly has greater resources and expertise in security management than most firms. They are updated by a third-party that has a major financial incentive in ensuring that the software is in compliance with the latest regulations

As technology improves, the capabilities of, and the demands on, business management systems increase. Select three examples of the impact of advancements in business management systems on the expectations of users.

A customer checks the status of his pizza's creation and delivery from his phone A lead contractor views the latest changes to a building blueprint online. A sales representative observes customer purchases of 15 client stores in real time.

Whether the firm uses primarily hourly, salaried, or independent contractors; ensuring that these employees are paid correctly

Compensation Management Software

Documenting employee performance and providing an equitable means of ranking performance.

Employee Evaluation Software

Which of the following is a tool commonly used by project managers and accessed using project management software?

Gantt charts

Sara, an executive with McMurtry Management, has decided that her organization needs to update its business management system. What three questions should she consider prior to choosing a system?

How will the new system interact with existing systems? Where will the new system be housed? Is the change worth the expense and impact on employee morale?

Select two reasons why a human resource manager might choose to use recruiting and hiring management software.

Human resources managers often need sophisticated software to assist them in making accurate estimates of recruiting, hiring, and training requirements. Extensive governmental oversight regarding the hiring of employees makes using an updated recruiting and hiring management essential.

Of the following statements, choose one that provides the underlying reason a company invests in a customer relationship management system (CRM).

It is far less expensive to retain an existing customer than to acquire a new one.

Jim, an HR director, does not want to change business management systems, even though it brings several advantages and falls within his department budget. What are two reasons why Jim might not want to make the change?

Jim believes changing to the new system will cause a decrease in productivity, at least in the short-term. Jim believes the change will create employee stress as they are required to adapt to a new system.

Human resources managers focus on which three of the following?

Managing employee grievances, absences, sick days, and paid-time-off days Recruiting, hiring, training, retaining, compensating, appraising, promoting, reassigning, and firing employees Scanning the environment to determine future HR needs

Predictive information system

Models trends and attempts to predict outcomes

Advances in technology greatly impact the capabilities of business management systems. The doubling of the number of transistors on each chip that occurs roughly every 18 months reflects the speed of this technology advance. This phenomenon is called ___ .

Moore's Law

When implementing a new business management system, which option provides managers with the greatest degree of control?

On-Premises Option

Human resources managers look ahead to determine the future workforce needs of the corporation.

Recruiting and Hiring Software

When implementing a new business management system, which option provides managers with lowest initial start-up expenses.

Software-as-a-Service (SaaS) Option

Which type of business management system is best described as an "off-the-shelf" (OTS) or prepackaged system?

a software as a service (SaaS) system

Which type of business management system would best enable executives to quickly adapt to dynamic business environments by implementing their own changes?

an on-premises system

Organizations that use an on-premises business management system

are also responsible for maintaining, updating, and securing the system.

The use of machinery to assist in employee management began during the late 19th century when time clocks with punch ___ were developed to track employee work hours.

cards

Recognizing that inappropriate and inconsistent pay can demotivate the strongest workforce, many firms use

compensation management software

Skyler, an executive, wants to implement a business management system that can be quickly scaled as he anticipates rapidly changing database storage needs. He likes his uniquely developed current system but wants increased security from hackers while decreasing his need for a large IT department. Skyler should choose a ___

custom Cloud-based solution (PaaS or IaaS)

The 3 main components of a business management system include a decision-making information system, a predictive information system, and a ___.

database management system

The stage of the project management (PM) process in which project objectives are identified and feasibility studies are conducted is the

initiation

Which phase of the project management process involves feasibility studies?

initiation phase

Today's employees expect to be able to go online and see a record of their compensation and make adjustments such as their tax withholding. Twenty years ago they would have planned to meet with their human resources department representative to make such changes. This is one example of how expectations change as advancements in business ___ systems occur.

management

Jameson, a senior executive, wants significant control of his business management system so that he can implement changes to quickly adapt to the dynamic business environment. The system that would best meet these needs would be a ___ system.

on-premises option

Which of the following uses algorithms to determine likely outcomes given a set of inputs?

predictive analysis

The third step in business process management provides managers the ability to play the "what-if" game by changing input variables (abstract) decision making. This step is called

process execution

The strategic use of employees to allow organizations to operate efficiently and gain competitive advantage is referred to as human ___ management

resource

Select three methods businesses use to house a business management system.

Customized, cloud-based solution (PaaS or IaaS) SaaS solution On-premises custom solution

Business management systems need three major components in order to provide the services expected by today's managers. These include:

A database management system (DBMS) A decision-making information system A predictive information system

Jose's business management system needs to meet very unique needs. He also has a very small IT department. Which business management system should Jose adopt?

Custom cloud-based Solution (PaaS or IaaS)