MOT Quiz

Match the step in the Behavior Modification process to the order in the process which it takes place. Group of answer choices Diagnose the Target Behaviors Intervene to Redirect Behavior Evaluate the Impact. Transfer the Learning Solution

1. Diagnose the Target Behaviors 2. Intervene to Redirect Behavior 3. Evaluate the Impact. 4. Transfer the Learning Solution

Some team members are missing time when they do not show up to the meetings. Some team members are there at the meetings but not exhibiting a lot of energy to get things done. This combination of factors indicates that the team overall has a low level of:

Effort

___________ is to increase an employee's ability to control organization outcomes.

Empowerment

______ describes a person's relationship between effort and performance.

Expectancy

Joey, a restaurant manager, is trying to decide which reward item to give to his employees. He went through the surveys and reviewed the conversations with staff members. In doing the research it was discovered that most of them preferred a gift card that functioned more like a credit card as opposed to a gift card for a local gas station. Several of the employees did not have cars and preferred to use the reward on other items. All of the employees were excited by the new reward. The decision of changing rewards directly impacted which part of the Expectancy Theory model?

Expectancy INCORRECT

_____ organizational environments can be broken down into two segments: the micro-environment and the macro-environment.

External

Kurt has been informed by his boss that he will be demoted if he doesn't meet his sales quota next quarter. Kurt meets his quota and his boss says he is no longer in danger of losing his job. This is an instance of ________.

Punishment INCORRECT

According to Alderfer's ERG theory, an example of this need type at home is our relationships with family, friends, social or business networks. This need is also shown at work in our relationships with supervisors, co-workers, and employees.

Relatedness Needs

Which item would not be considered extrinsically motivated?

Satisfaction

Reinforcement Theory states that a behavior which is followed by pleasant or desirable result will continue and even increase in frequency.

TRUE

Which position below is a good example of someone who falls under the nPow classification within McClelland's model.

The President of a Country

Of the three needs addressed in his Acquired Needs Theory, McClelland thought "Need for Achievement" is the most important. Why?

There are positive benefits to the individual and community when someone thinks like a high nAch

A competency is what you are able to do that adds value to the organization.

True

Effort is expended to achieve an intended performance level.

True

The premise of the classical conditioning theory states that organisms can learn a conditioned response to a new, neutral stimulus by pairing it with an unconditioned stimulus.

True

Select the levels of learning that are described by social learning. Choose all that apply.

Verbal persuasion Physiological arousal??? INCORRECT

The better an understanding you have of how the environment influences employees, the more effective you will be at using _____ and consequences to get them to shift their behaviors in such a way as to be more productive.

antecedents

David sometimes gives the managers who work below him in his company's corporate office Friday afternoons off. Although he typically has a reason for doing so, the managers don't seem to know why they sometime get the afternoon off and what they can do to increase the likelihood of this occurring. David is employing fixed reinforcement by providing Friday afternoons off.

false?

Jenn is a good employee who has very good experience and positive performance reviews. However, her recent performance has not been good. She missed all of the past team meetings in person and has only video-conferenced into two or three others. During an interview with her boss Jenn feels that the team is a mess. She also stated that someone was mugged in the parking lot during the day and that half of the lights were out in the parking lot with no camera surveillance system in place. Jenn also feels that the team is disorganized and dysfunctional. She feels that being on the team is limiting her development. According to Herzberg's Two Factor Theory Jenn does not feel safe in the parking lot during the times for her team meetings. An unsafe parking lot is best represented as a: Group of answer choices

hygiene factor

A(n) ____ is something that is necessary for continued health and well being. A(n) ___ is something that we will enjoy, yet can live without.

need;want

An example of ________ reinforcement is: The annual Happy Customer Award is given to the employee who has the highest customer satisfaction score. Result: More employees working to satisfy customers.

positive

Prior to using Behavior Modification, a manager must identify a need, often referred to as the ________?

presenting problem

Match the blanks with the appropriate response: Group of answer choices When using _____ reinforcement to determine consequences, the consequence is based on a number of times the behavior is exhibited, not every time the behavior is exhibited. When using the _____ approach to determine consequences, the consequence is based on an amount of time from the last occurrence. With _____ reinforcement, the consequences vary in type or in frequency and therefore are unpredictable.

ratio interval variable

What are the 3 techniques in designing a job in order to make jobs be motivating?

rotation, enrichment, enlargement

The premise of _________ states that organisms can learn a conditioned response to a neutral stimulus by pairing it with an unconditioned stimulus.

the Classical Conditioning Theory

Time bound means that we need to establish a date to complete a job.

true

When an employee moves toward something, it's called effort. When he or she moves away from something, it's called ____________. Group of answer choices

withdrawal

In Equity Theory, what do we compare in the process? Choose the BEST answer.

Analyzing inputs and outputs, comparing their own to a referent other.

________ focus on the stimuli that occur before a behavior, acting to cause the desired or unwanted behavior

Antecedents

_________ is not about how we think, it's about how environmental influences interact with our behaviors, how we respond to certain stimuli in the environment around us.

Behaviorism

________ are what you deem to be right or wrong, whether true or not. They are presented objectively as truth statements; sometimes they are based on observable facts and other times not.

Beliefs

Which of the following is not a Hygiene Factor according to Herzberg:

Challenging Work

The opportunity to contribute to organizational decisions is one of critera to measure workplace engagement.

FALSE

McClelland developed the theory that everyone is motivated by a combination of three needs: achievement, power, and affiliation. Most of the time, people have the similar degrees of needs for all three of them.

False

1) To learn about higher order needs, we should ask questions about time with family and friends as well as relationships with colleagues. 2) To learn about lower order needs we should ask questions about pay, benefits, and working conditions.

False. 1) Middle Order Needs 2) Lower Order Needs

Jenn is a good employee who has very good experience and positive performance reviews. However, her recent performance has not been good. She missed all of the past team meetings in person and has only video-conferenced into two or three others. During an interview with her boss Jenn feels that the team is a mess. She also stated that someone was mugged in the parking lot during the day and that half of the lights were out in the parking lot with no camera surveillance system in place. Jenn also feels that the team is disorganized and dysfunctional. She feels that being on the team is limiting her development. According to Alderfer's ERG model, once Jenn's existence needs are met she would probably try to focus on meeting her _____ needs next. Group of answer choices

Growth

Darshana has been on several teams. She has always performed well and the teams have been successful. Now she is on a new team. The meetings are poorly run and only some people come prepared. The meetings often start late. This situation causes Darshana to become stressed and having negative reactions. Darshana has never had had any problems with hearing the word "team meeting" before, but now everytime she hears it she cringes and rolls her eyes. According to Classical Conditioning, what is the unconditioned response that becomes a conditioned response? Group of answer choices

Hearing the words "team meeting" INCORRECT

Typically managers can enrich jobs and set goals for their employees. However, the employee should also have _____ in order for these activities to increase their motivation.

High Autonomy INCORRECT

Herzberg broke motivation in the workplace down into two factors. The first of these factors, called _____ factors, deals primarily with factors in the working environment that a person requires to avoid pain.

Hygiene

Jenn is a good employee who has very good experience and positive performance reviews. However, her recent performance has not been good. She missed all of the past team meetings in person and has only video-conferenced into two or three others. During an interview with her boss Jenn feels that the team is a mess. She also stated that someone was mugged in the parking lot during the day and that half of the lights were out in the parking lot with no camera surveillance system in place. Jenn also feels that the team is disorganized and dysfunctional. She feels that being on the team is limiting her development. According to Herzberg's Two Factor Theory, Jenn feels that the team is dysfunctional and limiting to her development. This statement demonstrates a lack of:

Hygiene Factor INCORRECT

Maslow's Hierarchy of Needs identified that people have five basic categories of needs. Select the need category shown below that is not in Maslow's Hierarchy of Needs:

Innovative

_____ reinforcement means that the incentive is provided at different times after varying frequency of behaviors. These consequences are delivered after some number of behaviors, yet not after every behavior.

Intermittent

Match the definitions of intrinsically and extrinsically motivation to the blanks in the statements below: Group of answer choices If you are _____ motivated, you find satisfaction in completing a task by itself. If you are _____ motivated, you are motivated by external rewards.

Intrinsically Exttrinsically

Please match the description to the correct term: Group of answer choices Change task assignments for individuals Adding tasks and responsibility to the job Restructuring the job including level of supervision

Job rotation job enlargement job enrichment

Creed dislikes some changes implemented by new management and begins arriving late to work a few times. Creed would be best described as being at this stage of withdrawal.

Level I - Tardiness

Please match macro and micro to the corresponding sentences: The following are the elements of the _____-environment : political climate, technology, and legal issues. Applied to an organizational setting, the _____-environment includes key stakeholders such as customers, suppliers, distributors, and shareholders.

Macro Micro

Which attribute best describes high self-efficacy?

Maintaining confidence after failure

Mark feels excited because he was offered the promotion. According to Herzberg's Two-Factor Theory, what kind of factor is a promotion?

Motivator

________ is the time invested in staying on task. _________ is how one directs energy they put into their actions. It describes how hard someone works during a six-hour shift. _________ occurs when a person arrives after the agreed upon or assigned time to start work. _________ occurs when a person does not arrive at an agreed-upon place, date, and time for a number of instances.

Persistance Force Tardiness Absenteeism

Effort = _______ + ______. Select two choices.

Persistence + Force