MP Exam #3

What type of power is based on one's formal job title or position in an organization? A. Legitimate power B. Reward power C. Expert power D. Referent power

A. Legitimate power

Which of the following is characterized as a "hard" influence tactic? A. Pressure B. Ingratiation C. Inspirational appeal D. Rational persuasion

A. Pressure

What group theory states that groups do not necessarily progress through specific stages, but rather have periods of stable functioning, punctuated by periods of stability that lead to new norms of functioning? A. Punctuated equilibrium theory B. Tuckman's theory of group formation C. McClelland's acquired needs theory D. McClelland's acquired needs theory

A. Punctuated equilibrium theory

If a company focuses on creating value by reducing their costs, what type of strategy are they using? A. Human capital B. Low-cost C. Alliance D. Differentiation

B. Low-cost

When employees feel a sense of meaning, competence, self-determination, and impact at work, they are said to be expecting ________ A. Structural empowerment B. Psychological empowerment C. Personal empowerment D. Inspirational empowerment

B. Psychological empowerment

---- power is increased when coworkers and subordinates like, respect, admire, and generally look up to a manager as a good role model A. Expert B. Referent C. Legitimate D. Reward

B. Referent

Taylor takes over as CEO of a company on the verge of bankruptcy. She institutes radical changes in aluminate 35% of the positions. After this, the remaining employees resist her ideas. This represents the _____ stage; it is a time of testing. A. Forming B. Storming C. Norming D. Performing

B. Storming

Employees with skills to perform a job that are valuable but not unique or difficult to replace are known as ________. A. Core employees B. Traditional/supporting labor C. Complementary/alliance partners D. Strategic knowledge workers

A. Core employees

You are a founding member of a new technology start-up. While your product is not particularly groundbreaking, the company has created a new customer service platform that should result in a superior customer service experience relative to other companies. This is BEST characterized as an example of which type of business strategy: A. Differentiation strategy B. Low-cost strategy C. People above product strategy D. Triple bottom line strategy

A. Differentiation strategy

People have varied reactions to our attempts to influence them by using our power. In general, the reactions ranging from LEAST to MOST desirable are..... A. Resistance > Compliance > Commitment B. Commitment > Compliance > Resistance C. Compliance > Resistance > Commitment D. Resistance > Commitment > Compliance

A. Resistance > Compliance > Commitment

______ are a set of expected behaviors for a particular position A. Roles B. Norms C. Purposes D. Attitudes

A. Roles

This type of empowerment involves transferring authority and responsibilities to employees through job design and job characteristics. A. Structural B. Psychological C. Personal D. Inspirational

A. Structural

Leader behaviors that primarily intend to ensure that people, equipment, and other resources are used in an efficient way are BEST described as______ A. Task-oriented behaviors B. Relationship-oriented behaviors C. Transformational behaviors D. Passive behaviors

A. Task-oriented behaviors

One way to define power is the discretion and means to enforce your will over others. A. True B. False

A. True

If the goal to foster commitment (rather than merely compliance), which grouping of the bases of power is more likely to foster commitment? A. Coercive power, Reward power, and negative legitimate power B. Expert power, referent power, and positive legitimate power

B. Expert power, referent power, and positive legitimate power

Which leadership theory/approach is based on the premise that a leader's effectiveness is contingent on the extent to which a leader's style fits or matches characteristics of the situation at hand? A. Path-goal theory B. Fiedler's contingency theory C. Behavioral styles approach D. Trait approach

B. Fiedler's contingency theory

This type of influence tactic is meant to build enthusiasm by appealing to other's emotions, ideals, or values A. Rational persuasion B. Inspirational appeal C. Ingratiation D. Pressure

B. Inspirational

Path-goal theory says that effective leaders help employees with goal accomplishment. Which of the following is NOT one of the ways that they do this? A. Reducing roadblocks to goal accomplishment B. Taking a passive approach to let employees figure things out on their own C. Providing guidance and support D. Linking rewards to goal accomplishment

B. Taking a passive approach to let employees figure things out on their own

What group theory states that groups progress through five stages (forming, storming, norming, performing, and adjourning)? A. Punctuated equilibrium theory B. Tuckman's theory of group formation C. McClelland's acquired needs theory D. Expected behavior theory

B. Tuckman's theory of group formation

Marilla is performing a task role in her work group. Which of the following is something she might say? A. "You two agree more than you realize" B. "Sarah, you make a very good point" C. "What are we trying to accomplish and how fast can we do it?" D. "Ron, we haven't heard from you yet. What do you think?"

C. "What are we trying to accomplish and how fast can we do it?"

_____ power is the power that is based on special knowledge, skills, and expertise that the leader possesses. A. Referent Power B. Legitimate Power C. Expert Power D. Reward Power

C. Expert Power

Mark has found that if he uses praise and flattery to get his subordinates in a good mood, Aunt is generally helpful and friendly to his subordinates. He has a much easier time influencing their behavior. This is an example of which influence tactic? A. Inspirational appeal B. Rational persuasion C. Ingratiation D. Personal appeal

C. Ingratiation

When hiring or promoting individuals into leadership positions, it is important to avoid individuals with undesirable, personality traits, including the dark triad. Name the three dark triad traits. A. Narcissism, Psychopathy, and Avoidance B. Narcissism, Machiavellianism, and Sociopathy C. Narcissism, Machiavellianism, and Psychopathy D. Psychopathy, Narcissism, and Sociopathy

C. Narcissism, Machiavellianism, and Psychopathy

Taylor developed a detailed logical report with many facts and figures outlining potential cost savings and used. Examples of other firms benefiting from outsourcing an attempt to influence management. This is an example of which influence tactic? A. Consultation B. Inspirational appeal C. Rational persuasion D. Legitimating

C. Rational persuasion

A small number of people with complementary skills who are committed to a common purpose, perform goals, and approach for which they hold themselves. Mutually accountable is best described as a ____ A. Group B. Collective C. Team D. Norm

C. Team

Which of the following behavioral leadership styles is characterized by inspirational motivation, idealized influence, individualized consideration, and intellectual stimulation? A. Task-oriented B. Passive C. Transformational D. Relationship-oriented

C. Transformational

Transformational leadership is characterized by which of the following behaviors? A. Inspirational motivation B. Idealized influence C. Individualized consideration D. All of the above

D. All of the above

What is one way to effectively reduce social loafing? A. Limit group size B. Hold people accountable C. Offer both individual and group awards D. All of the above

D. All of the above

AllTooWell Inc. is an online electronics retailer selling laptops and tablets. The company is known for its unique approach to customer support, which is known for going above and beyond in satisfying customer complaints and issues. What kind of strategy is AllTooWell using? A. Human capital B. Low-cost C. Alliance D. Differentiation

D. Differentiation

A leadership trait described by one's ability to manage their own emotions and handle interpersonal relationship in constructive ways is known as.... A. Extraversion B. Agreeableness C. Conscientiousness D. Emotional intelligence

D. Emotional Intelligence

Which of the following is NOT an individual reaction when someone attempts to exercise their power over someone else? A. Comply B. Resist C. Commit D. Engage

D. Engage

The "Norming" stage of Tuckman's Model of group formation is the stage when the group.... A. Is uncertain about their roles and doesn't trust one another B. feels out who has power; it is a time of testing C. Has completed the work and moves on to other things D. Establishes norms and becomes cohesive

D. Establishes norms and becomes cohesive

In most instances, passive leader ship is ineffective. However, under the right conditions, it can be an appropriate leaders style. For example, passive leader ship might be effective if the team you are leading is characterized by..... A. Low experience; low motivation B. Low experience; high motivation C. High experience; low motivation D. High experience; high motivation

D. High experience; high motivation

One effective task-oriented leader behavior is _____, which includes efforts, aimed at defining in organizing, work, relationships, and rolls, and establishing clear patterns of organization, communication, and ways of getting things done. A. Servant leadership B. Ethical leadership C. Empowerment D. Initiating structure

D. Initiating structure

A mental representation of the traits and behaviors that people believe are possessed by leaders is known as a ______. A. Transformational leader B. Servant leader C. Idealized influence D. Leadership prototype

D. Leadership prototype

This stage of Tuckman's model is characterized by a climate of open communication and cooperation A. Forming B. Storming C. Norming D. Performing

D. Performing

Which of the following is NOT a characteristic of a servant leader? A. Listening B. Empathy C. Stewardship D. Self-serving coercion

D. Self-serving coercion

Ever since Ann's marketing team, merged with another department and doubled in size, she noticed that many team members started putting in less effort than before. This is an example of ____ A. Norms B. Group think C. Negative attitudes D. Social loafing

D. Social loafing

_________ are employees who have unique skills that are linked directly to the company's strategy. A. Core employees B. Traditional/supporting labor C. Complementary/alliance partners D. Strategic knowledge workers

D. Strategic knowledge workers