MQM 220 Exam 5

Which of the following distorts the sender's intent or the receiver's interpretation in the communication process?

. Noise

Identify a personal aspect that influences communication.

Approach

Which of the following is a disadvantage of the ladder of inference?

Biased thought processes

Which of the following statements best describes the theory of operant conditioning?

Both positive and negative reinforcement increase behavior while punishment and extinction decrease behavior

Which of the following is one of the conceptions of centrality?

Closeness

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

Communication networks

Which of the following is one of the main components of a team process?

Constructive conflict

_____ refers to the amount of control an individual attempts to exercise in communication situations.

Directness

Which of the following statements about communication networks is true?

Examining communication networks can be helpful in identifying some of the gaps in information flow.

Which of the following, if true, is one of the six myths that exist about the best ways to build useful networks?

I already know what is going on in my network.

Which of the following networks is the best example of a communication network?

In a restaurant, George welcomes the customers, Jake's team takes the orders, and finally Jim's team serves the customers and conducts financial transactions.

Stephen is a team lead in an organization that is currently laying off its employees due to some recent events. Stephen has to inform George, who has been in the organization for quite some time, that he has been laid off. Which of the following communication media must Stephen use to convey this message to George?

In-person meeting

Which of the following statements about interpersonal networks is true?

Interpersonal networks are networks of relationships that develop across functions to accomplish tasks quickly.

Which of the following is an extrinsic reward?

Job security

Which of the following statements about Maslow's hierarchy of needs theory is true?

Lower-order needs must be satisfied before higher-order needs can be addressed.

Which of the following individuals is the best example of a passive listener?

Maria usually avoids making any verbal or nonverbal responses when someone else is talking.

___ refers to the desire, stimulus, or incentive to pursue a particular course of action.

Motivation

_____ refers to the activities associated with developing and managing relationships that are critical to a person's ability to accomplish tasks and develop personally and professionally.

Networking

Kevin is leading a team whose members came together and got to know about their tasks and responsibilities, and got an idea about each of their team member's competencies. Which of the following should Kevin typically do during this stage of team development?

Provide resources

Which of the following principles should be used by managers to enhance their use of persuasion?

Repeating the message personally

Which of the following is the best example of a geographically distributed team?

Sam, Ben, and Nick are team members working from three different locations on the same project, relying mainly on telephone calls and e-mails to interact with each other.

Which of the following statements about team size is true?

Team size should reflect the nature of the task.

Which of the following best describes collocated teams?

Teams that use a significant amount of face-to-face communication to make operating decisions

Which of the following is a characteristic of teams?

They have clear task objectives

Which of the following statements about the strength of ties is true?

Unlike strong ties, weak ties provides individuals with exposure to novel information.

Which of the following statements about verbal communication is true?

Verbal communication consists of sounds, letters, words, pictures, and symbols.

The act of leveraging network position to connect people who are not otherwise connected to one another to generate and control information is called _____.

brokerage

The acronym ERG in Alderfer's theory of motivation refers to:

existence, relatedness, and growth.

Advice networks in organizations allows employees to:

get help from others to solve problems and to receive information.

The boundary manager determines:

how a team works with others who have an interest in the team's performance.

To fulfill employees' drive to defend, managers should:

increase transparency of all processes.

In supportive communication, deflecting involves:

relating similar experiences.

According to Douglas McGregor, managers who conform to Theory X:

tend to believe that employees are principally motivated by extrinsic rewards, especially compensation.

Attentive listeners:

tend to listen to instructions, briefings, and other important information without performing other tasks.

Of the three elements of communication, ethos refers to:

the credibility of the speaker.

The management in an organization wanted to reduce employee turnover by increasing their job satisfaction. Therefore, they provided employees with a safe work environment and a sense of job security. However, the turnover rate did not decrease even after implementing these changes. During exit interviews, the employees complained that they do not have any opportunities for achievement and personal recognition. From this scenario, according to Herzberg's theory, it can be understood that:

the organization falls short of motivators.

For teams to be considered effective:

they must satisfy team members.

Which of the following is the best example of a vertical team?

. Kevin, a manager in the marketing department, had Jim and Jake, team members from the same department, reporting to him on the progress of an ongoing project.

Which of the following statements about teams and workgroups is true?

. Teams are better than work groups when the task is complex and sophisticated.

Of the three variables of expectancy theory, valence includes:

. the evaluation of whether the available outcomes are attractive to the employee.

Which of the following is the best example of a team in the storming stage of development?

A team with members arguing with each other due to interpersonal issues arising from differences in the perspectives of each team member

Maria and Jose have worked together in the same office in the same position for quite some time. They have similar educational backgrounds and have been in the job for about the same period of time. Maria works extremely hard and often notices that Jose is taking long breaks and not putting in the same effort as she is. Thus, when she learns that Jose is paid $8000, more than what she earns, she gets very upset and decides to reduce her effort and take long breaks as well. Which of the following theories explains this behavior?

Equity theory

Which of the following is a characteristic of an organization's climate with high employee engagement?

Training and development

The study of the incentives and needs that motivate people to perform in a certain way are called _____ theories of motivation.

content

Edwin, a top manager in a bureaucratic organization, often engages in persuading employees while making decisions and focuses more on his team and provides extra coaching to employees. He also maintains a good reputation both inside and outside the organization. Based on McClelland's acquired needs theory, it can be inferred that Edwin is an example of _____.

a socialized power-oriented manager

Non-redundant contacts

allow individuals to bridge structural holes.

Dolly has arranged for a get-together in her house for which she invited all her friends. Most of her friends were meeting the others in the group for the first time. Moreover, they were from diverse backgrounds with differing interests and experiences. Though all were not known to each other, all were known to Dolly. From this description of Dolly, it can be inferred that Dolly is:

good at forging better connections.

According to David Krackhardt, the components of strong ties are:

interaction, affection, and time.

A task is considered complex when:

it involves a lot of uncertainty about possible outcomes.