MRT 213 Chapter 2

6. Fayol identified management principles including which of the following? a. Division of work, recruitment, and planning b. Centralization, equity, and coordinating c. Discipline, equity, and personnel stability d. Esprit de corps, recruitment, and coordinating

c. Discipline, equity, and personnel stability

9. Frederick Winslow Taylor's studies and publications included which of the following concepts? a. Redesigning jobs to reduce unnecessary motions b. Support for the premise that management and workers should cooperate c. Encouraging the use of incentives d. All of the above

d. All of the above

20. This management theory suggests that the world is unorganized and, as such, events are unpredictable, requiring managers to be flexible and recognize that not everything can be controlled. a. Contingency theory b. Bureaucratic theory c. Human relations theory d. Chaos theory

d. Chaos theory

14. Employees are considered creative and competent according to which of the following? a. The classical school b. The bureaucratic theory c. The scientific management theory d. The human resources school

d. The human resources school

3. The three schools of management theory discussed in the text are a. contemporary, human relations, and human resources. b. contemporary, humanistic, and contingency. c. classical, human relations, and entrepreneurial. d. classical, human relations, and human resources.

d. classical, human relations, and human resources.

12. This theorist is best known for creating a scheduling approach that allowed management to view overlapping tasks. a. Henry Gantt b. Frank and Lillian Gilbreth c. Peter Drucker d. Frederick Taylor

a. Henry Gantt

13. Bureaucratic management theory focuses on which of the following? a. Rational structure of large organizations, rules, and clearly defined authority b. The management functions and principles c. The relationship between employees and machinery d. Encouraging managers to behave and recognize employees as social men.

a. Rational structure of large organizations, rules, and clearly defined authority

1. Which of the following is one of the differences between the human relations school and the human resources school? a. The human relations school considers the need for managers to communicate and pay attention to their employees; the human resources school built on these concepts but added the dimension of productivity improvement. b. The human relations school focuses on productivity improvement; the human resources school built on this concept but added the management dimension of communicating with employees. c. The human relations school believes employees are lazy and need direction; the human resources school surfaced the term of "social man." d. None of the above

a. The human relations school considers the need for managers to communicate and pay attention to their employees; the human resources school built on these concepts but added the dimension of productivity improvement.

17. The systems theory depicts the organization as a collection of systems that interact with each other and the external environment to create goods and services requested by the external environment. a. True b. False

a. True

22. Supportive teamwork and considering the organization as a whole rather than in parts are tenets of Peter Senge's learning organization theory. a. True b. False

a. True

4. The classical school supports structured management approaches and fiscal incentives for employees. a. True b. False

a. True

23. Which of the following is not a trait of organizational development? a. Written rules and procedures b. Empowerment c. Enhancing quality of decisions d. Customer satisfaction

a. Written rules and procedures

21. Organizational development suggests that a. management should improve work processes and communication. b. approaches should be used to remove obstacles and facilitate change. c. employee participation is encouraged to streamline systems and processes. d. All of the above

d. All of the above

*Thrown Out* 24. Though management should be aware of the entrepreneurial theory, it is not a reflection on management or the organization if individuals leave the organization due to restricted and complex policies and procedures. a. True b. False

b. False

10. This theorist is known for stating that employees are not supposed to think. a. Lillian Gilbreth b. Frederick Taylor c. Henry Gantt d. Henry Fayol

b. Frederick Taylor

7. Ensuring that all materials and personnel are at the designated location at the time they are needed relates to which of the following management principles? a. Centralization b. Order c. Scalar chain d. Equity

b. Order

2. The Industrial Revolution caused many changes in the United States and England. Which of the following were among them? a. Individuals transitioned from being owner-workers to owner-managers. b. The use of machinery made work more precise. c. Factories subdivided into small shops. d. All of the above

b. The use of machinery made work more precise.

15. The management approach that inspires productivity and loyalty to the organization through group consensus and assurances of long-term employment is a. Theory X. b. Theory Z. c. Theory Y. d. None of the above

b. Theory Z.

18. Both the catastrophe and chaos theories have a basis a. in political science. b. in science and mathematics. c. in organizational development. d. in human relations.

b. in science and mathematics.

5. Administrative management focuses on a. encouraging employee participation in decisions. b. the management functions and principles. c. the relationship between employees and machinery. d. encouraging managers to behave and recognize employees as social men.

b. the management functions and principles.

11. Known for time and motion studies, which theorist(s) attempted to reduce waste in processes and created symbols for 17 hand motions? a. Henry Fayol b. Henry Gantt c. Frank and Lillian Gilbreth d. Tom Peters

c. Frank and Lillian Gilbreth

19. Management as a discipline theory offers which of the following tenets? a. Span of control, unity of command, and specialization b. Authority and promotions based on competence c. Strategic planning, simplification, and management by objective d. Process redesign and time and motion studies

c. Strategic planning, simplification, and management by objective

8. Scientific management focuses on which of the following? a. Rational structure of large organizations, rules, and clearly defined authority b. The management functions and principles c. The relationship between employees and machinery d. Encouraging managers to behave and recognize employees as social men

c. The relationship between employees and machinery

16. The Law of the Situation a. is related to the contingency theory. b. suggests that managers may need to use different approaches dependent on the situation. c. suggests that there is no one best method. d. All of the above

d. All of the above