MS350 Chapter 1

c. benchmarking.

A process in which one company studies the processes of another company for best practices is known as a. reengineering. b. optimizing. c. benchmarking. d. profiting.

c. intangible.

A process that cannot be weighed or measured is known as a. tangible. b. perishable. c. intangible. d. time-dependent.

d. Selling products to customers.

An operations and supply chain manager's job consists of all of the following activities EXCEPT? a. Identifying sources of raw materials. b. Hiring manufacturing workers. c. Improving delivery of the firm's products. d. Selling products to customers.

c. product-service bundling.

Building service activities into a firm's product offering is known as a. product-service handling. b. product-service processing. c. product-service bundling. d. product-service decoupling.

c, d

Business analytics has become more widely used because? (Select all that apply) Multiple select question. a. The use of data to solve business problems was developed. b. Laws concerning the use of "real-time" data were relaxed. c. More data is captured now than in the past. d. Mathematical tools have been developed to support the decision-making process.

a. effectiveness.

Doing the things that will create the most value for the customer is known as a. effectiveness. b. efficiency. c. value. d. quality.

value

In the context of efficiency and effectiveness, ___________ is abstractly defined as quality divided by price.

a. Japan

Just-in-time (JIT) production was pioneered by which country? a. Japan b. China c. Taiwan d. USA

a, c, d

Operations and supply chain management includes which of the following activities? Multiple select question. a. Improvement of systems that create the firm's primary products. b. Managing the firm's advertising expenditures. c. Operation of systems that create the firm's primary products. d. Design of delivery systems.

b. the firm's primary products and services

Operations and supply chain management is primarily concerned with systems that create and deliver a. the firm's payments to vendors. b. the firm's primary products and services. c. information to customers.

c. transform inputs into outputs.

Operations and supply chain processes are the activities that a. transform outputs into inputs. b. create inputs and outputs. c. transform inputs into outputs.

true

T/F: A process is made up of one or more activities that transform inputs into outputs.

true

T/F: An operations and supply chain manager helps firms determine the best way to deliver its goods and services.

true

T/F: Business analytics is defined as the analysis of data to better solve business problems.

true

T/F: Electronic commerce is defined as the use of the Internet as an essential element of business activity.

false

T/F: Mass customization refers to the ability to produce generic products that appeal to a broad range of customers.

true

T/F: Most product offerings are a combination of goods and services.

true

T/F: Product-service bundling occurs when a firm adds a service activity to a product.

c. sustainability.

The ability to meet current resource needs without compromising the ability of future generations to meet their needs is known as a. coordinating. b. optimizing. c. sustainability. d. maintainability.

d. mass customization.

The ability to produce a unique product exactly to a particular customer's requirements is known as a. mass production. b. mass integration. c. mass delivery. d. mass customization.

c. The growth of the Internet in the 1990s.

The introduction of electronic commerce was facilitated by what event? a. The introduction of bar codes in the 1970s. b. The development of QR codes in the 2000s. c. The growth of the Internet in the 1990s.

b. just-in-time

The technique which aims to reduce the setup costs, eliminate the waste, and work with minimum inventory is known as Blank______. a. elementary control b. just-in-time c. linear programming d. lead technique

b. Developing appealing advertising and marketing materials for Internet customers.

Which of the following is NOT a major challenge likely to be faced by operations and supply chain managers in the future? a. Raising senior management awareness of operations and supply chain management as a competitive weapon. b. Developing appealing advertising and marketing materials for Internet customers. c. Optimizing global supplier, production, and distribution networks. d. Coordinating relationships between organizations.

b. Evaluating

Which of the following is NOT a type of process in the supply chain? a. Making b. Evaluating c. Sourcing d. Planning

c. An automobile manufacturer.

Which of the following is an example of a goods producing business? a. A college or university. b. A hospital. c. An automobile manufacturer. d. A call center.

c. A call center.

Which of the following is an example of a service business? a. A computer manufacturer. b. An automobile manufacturer. c. A call center. d. A perfume maker.

c. Hiring a consultant to study customer satisfaction metrics with those of key competitors.

Which of the following is an example of benchmarking? a. Evaluating a competitor's product for weaknesses. b. Determining if a competitor's advertising includes false claims. c. Hiring a consultant to study customer satisfaction metrics with those of key competitors.

b, c

Which of the following is true of services? (Check all that apply) Multiple select question. a. They do not involve customer interaction. b. They are intangible. c. They are perishable. d. They are homogeneous.

goods/service combinations

automobiles, airlines

pure goods

food products, chemicals

delivering

logistics processes used to move products and information

making

producing the firm's major product or service

returning

receiving worn-out, defective, and excess products back from customers

sourcing

selection of suppliers

planning

strategic operation of a supply chain

pure services

university, medical