Nissan Missed Opportunities Report

The Missed Opportunities Report tracks:

Takata and Non-Takata open campaigns Number of missed campaigns Estimated revenue

How many days do you have to submit a warranty claim to prevent the vehicle from appearing in the report?

8

How can you minimize missed opportunities?

Check Service Comm or National Service History for each service VIN Make every attempt to remedy the vehicle during the customer's visit Continually monitor which campaigns the Service Department is missing Follow up with customers to schedule campaign repair appointments

What's NOT included in the report?

Unrepairable VINs submitted and accepted via the campaign deferment process Campaigns that currently have a parts restriction

What does the Missed Opportunities Report identify?

Vehicles entering the service drive with an open campaign and have left without the remedies being performed