OB

________ is the interdisciplinary field dedicated to understanding and managing people at work.

Organizational behavior

A(n) theory attempts to describe how various person and environmental factors affect motivation.

Process

Accurately and appropriately monitoring and evaluating BOTH ________ and ________ are critical components of effective performance management.

Progress; outcomes

Experimental University's president recently announced that instead of professors giving grades to students in their classes, students would give themselves grades. This would be a(n) ________ change.

Radically innovative

What is NOT one of the 4 levels of diversity?

attributional

The components of attitudes include

Affective, cognitive, and behavioral

Petra made a large mistake on a report she submitted to her boss, and it ended up costing the company a significant amount of money. When asked why this had occurred, she blamed one of her coworkers for giving her erroneous information for the report. Petra is expressing

An external locus of control

In the last step of Kotter's model of change, ________, reinforcing the changes is probably the most powerful way to get others to follow.

Anchoring

The ________ approach attempts to identify the unique ways of acting displayed by effective leaders.

Behavioral styles

Brandon is Mark's manager. When the leader of Mark's team leaves, Mark is given additional responsibilities as acting team leader. Brandon wants him to take the team in a new direction. However, the company does not give Mark a raise or promise of a bonus. What mistake has Brandon, the change agent, made?

Brandon failed to legitimize change.

Norman is elected president of the debate club. He is known as a team player. That means that Norman is

Committed, collaborative, and competent

Common causes of workplace conflict include all the following EXCEPT ONE.

Common methods for doing work

The two general categories of motivation theories are

Content and process

Which of the following is NOT an example of a crucial conversation?

Conveying routine feedback

CEO's with high ________ positively influence their organization's drive to take risks, innovate, and seek new opportunities, especially in strong dynamic business environments.

Core self-evaluations

________ are discussions between two or more people where the stakes are high, opinions vary, and emotions run strong.

Crucial conversations

Jim is head of the marketing department and must decide how to allocate a fixed amount of funds. There are two top projects that Jim believes hold the most promise. Recently, the majority of funds have been allocated to Project A, but Jim wonders if it is time to provide Project B with a larger share of the money. Jim decides to assign a particular individual, Clara, to thoroughly criticize the proposal for Project B, looking for every possible flaw. Which technique is Jim using to help him make a better decision?

Devil's advocacy

Laura is head of ABC Systems. She needs to allocate a fixed amount of funds to various projects. There are two top projects that Laura believes hold the most promise. She decides to arrange a structured debate for the two top proposals. Importantly, the assumptions of each proposal are identified, and a conflicting counterproposal is generated based on a different set of assumptions. Advocates of each position present and debate the merits of their proposal before Laura makes her decision. Which technique is Laura using to help her make a better decision.

Dialectic method

The two basic types of negotiation are

Distributive and integrative

________ is the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions.

Emotional intelligence

which step of Kotter's 8 step model is involved in eliminating barriers to change?

Empower

________ is the step of Kotter's eight-step model that involves eliminating barriers to change

Empowering the broad-based action

Gabe has a supervisor who supports his work and understands his needs. He is rewarded for meeting his sales goals, but his salary isn't fair compared to those with the same job description and experience level. He also feels he puts more work into following up with sales leads than his colleagues. Gabe is lacking in what model of job satisfaction?

Equity

________ highlight the fact that choosing among available options is not always a choice between right and wrong.

Ethical dilemmas

________ are the three elements of expectancy theory.

Expectancy, instrumentality, and valence

A state of ________ exists when employees are physically, cognitively, and emotionally engaged in an activity or project.

Flow

Thinking about what your audience already knows about your subject is part of the ________ step of the TED protocol for effective presentations.

Frame your story

Frank is the manager for a grocery store. He supervises 18 workers who perform service and clerical work that requires minimal training. Which of the following statements would indicate that Frank is following the servant-leadership model of leadership?

Frank refrains from engaging in self-serving behaviors that hurt others and focuses on increased service to others rather than to himself.

1 / 1 point A(n) ________ culture develops reliable internal processes, extensive measurement, and a variety of control mechanisms.

Hierarchy

People with high levels of positive psychological capital tend to display

Hope, efficacy, resilience, and optimism

Which three roles are especially important to groups?

Initiator, orienter, energizer

In the Organizing Framework...

Inputs lead to processes, which lead to outcomes.

________ are the key links between ________ in Azjen's Theory of Planned Behavior.

Intentions, attitudes and planned behavior

Southwest Airlines ________ is "dedicated to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit."

Mission statement

________ is a give-and-take decision-making process involving two or more parties with different preferences. For example, labor-management negotiations over wages, hours, and working conditions.

Negotiation

A feeling of team spirit is sometimes experienced during the ________ stage because members believe they have found their proper roles. Group cohesiveness, defined as the "we feeling" that binds members of a group together, is a principal by-product of Stage 3.

Norming

The levels of organizational culture are

Observable artifacts, espoused values, and basic underlying assumptions

The functions of organizational culture are

Organizational identity, collective commitment, social system stability, and sense-making

0 / 1 point _____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Performance management

Flourishing represents the extent to which our lives contain PERMA

Positive emotions, engagement, relationships, meaning, and achievement

The ________ effect is the attraction of all living systems toward that which is life-giving and away from that which is life-depleting.

Positivity

Contingency theories propose that the effectiveness of a particular style of leader behavior depends on the

Situation

Which of the following statements is TRUE about Tuckman's five-stage model of group development?

The five stages are not necessarily of the same duration or intensity.

Lewin's change model: creating motivation to change

Unfreezing

Ellen and George work for the same company. Ellen, a mother of three young children, really appreciates the on-site child-care opportunities, which George, takes advantage of flexspace since he has over an hour commute. These policies are examples of

Work-life balance

A(n) ________ culture encourages collaboration, trust, and mutual support among employees.

clan

Stereotype definition

managerial challenges and recommendations

________ are relatively stable and can stem from our parents' beliefs, our experiences in childhood and throughout our life, and from our religious or spiritual beliefs.

values

Imelda's life is difficult right now. Her husband and she recently decided to divorce and she is now a single parent of two preteenagers. They are good kids, but it is difficult taking care of them and managing her full-time job as a middle manager. Imelda has started taking work home at night and finishing projects at night after her children are in bed. Imelda is likely exhibiting

Resilience

People make attributions by observing

consensus, distinctiveness, and consistency

In your job search you have narrowed it down to two companies. One job offer is from a company that is offering great benefits in a town you'd like to live in, and the other job offer is from a company that is offering a salary one and a half times as much as the other company along with a sign-on bonus. You decide to take the second job offer based on the financial rewards. What type of reward system do you value?

Extrinsic

Jim is the daytime supervisor for an automobile assembly line. He supervises 45 workers who perform routine jobs that require minimal training. Which of the following statements would indicate that Jim is following the transactional model of leadership?

Jim sets goals, monitors progress toward goal achievement, and rewards and punishes people for their level of goal accomplishment.

What are the three global values that are essential for promoting positive OB?

Restorative justice, compassion, and temperance

Ever since Damien interned at an accounting firm the summer after his freshman year of college, he's wanted to become a CPA working at a large firm. Now, several years later after graduating from college, passing the CPA exam, and working at a medium-sized firm, he's been offered a job at a large national firm with the potential to become a partner in five years. Which of the five needs has Damien attained?

Self-actualization

________ can be developed because it involves a person's belief about his or her chances of successfully accomplishing a specific task.

Self-efficacy

Maria is a successful attorney specializing in corporate law. While it has nothing to do with her field of employment, Maria has always been interested in the history of religion. Using what little free time she has, she decided to take a course in comparative religion at the local university. She thinks that the course would be interesting and enjoyable. Maria is not pursuing a degree in the subject, nor is she taking the class for a grade. What can you say about Maria's motivation for taking the class?

She is intrinsically motivated.

Janell is having an argument with her father. He believes that focusing on her computer knowledge (hard skills) is the most important of Janell's college experience. Janell disagrees, arguing that ________ is/are the more critical and will help her in the hiring process.

Soft Skills

Wendy is a large-scale project manager. She can break down a project into its component parts, create the project timelines, and ensure that milestones are met. Wendy is much more focused on end results than specific roles or the overall mission of the organization. This is an example of ________ leadership.

Task-oriented

________ focuses on clarifying employees' role and task requirements and providing followers with positive and negative rewards contingent on performance.

Transactional leadership

What form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group?

assimilation