OB chapter 2

met expectations

Meet expectations of employees about what they will receive from job

person factors that drives employee engagement

Personality, Positive psychological capital, Human and social capital

Schwartz's first bipolar dimension includes self-

self-transcendence ,self-enhancement

value attainment

structure the job and its rewards to match employee values

job involvement and Job satisfaction are moderately related to each other, true or false.

true

Which of the following are true about values?

They can guide behavior subconsciously. They are generally stable.

Employee engagement four feeling

Urgency, focus, Intensity, Enthusiasm

employee engagement

When people express themselves physically, cognitively, and emotionally during a role performance.

Which of the following characterize personal values?

a global scope broad influence across all situations

job satisfaction

a positive feeling about one's job resulting from an evaluation of its characteristics

A person's perception about the terms and conditions of a reciprocal exchange between him or herself and another is called:

a workplace attitude

Personal values exemplify global beliefs while personal _______ are more specific to a situation, person, or object.

attitudes

OB researchers define ________ as "a force that binds an individual to a course of action of relevance to one or more targets."

commitment

organization commitment

commits to organization goals with true one-self, for example( jimmy butler playing for the heat).

job satisfaction Organizational Level

Accounting/ financial performance, Customer service/ satisfaction

Personal Attitudes

Beliefs you have that concern something specific, such as a person.

psychological contract

The individual's beliefs about the terms and conditions of a reciprocal exchange agreement between that person and another party (typically an employer).

Equity

fairness

Negative effects of stress

high turnover, Absenteeism, heart disease, viral infections.

Dispositional/Genetic Components

hire employees with an appropriate disposition

All employees have different needs to fulfill, and this is a challenge for.

managers

To ensure the highest levels of employee motivation, employers should strive to create work environments that:

match employees' values

The extent to which an individual identifies with an organization and commits to its goals is:

organizational commitment

Perceived Organizational Support (POS)

the degree to which employees believe an organization values their contribution and cares about their well-being

job involvement

the extent to which an individual is personally engaged in his or her work

Organizational Citizenship behavior characteristics

they are voluntary, and promote firms productivity

counterproductive work behaviors

types of behavior that harm employees and the organization as a whole

need fulfillment

understand and meet employees' needs

Shalom Schwartz believed that_________ , impact behavior no matter what the context.

values

Organizational Citizenship behavior

Going beyond normal expectations to improve operations of the organization, as well as defending the organization and being loyal to it

job satisfaction Behavior

Job performance, Organizational Citizenship behavior, counterproductive work behaviors, turnover

Select the workplace attitudes managers pay attention to.

Job satisfaction Organizational commitment Perceived organizational support Employee engagement

job satisfaction attitudes

Motivation, Job involvement, withdrawal cognitions, perceived stress

When an employee enjoys the work being done and has a positive attitude, which of the following will be true?

The employee will be more agreeable to working harder. The employee will be more open to taking on greater burdens.

Withdraw Cognitions

an individual's overall thoughts and feelings about quitting(Low job satisfaction)

Kahn described "the harnessing of organization members' selves to their work roles" as:

employee engagement

People who have a_____________ attitude about work will be more open to working longer hours.

positive

Ajzen and Fishbein consider intentions as the key link between ______ and planned _____.

attitudes; behavior

feelings of Equity is based on two factors

Outcomes, relative to our inputs, compare favorably with someone else's outcomes and inputs, we will be mostly satisfied.

Telecommuting characteristics

decreased absenteeism enhanced productivity and retention