OB chapter 7

positive OB practices that foster employee positivity

provide decision-making discretion share information minimize incivility provide feedback

intention

Represents an end point or desired goal you want to achieve

prosocial behaviors

are positive acts performed without the expectation of anything in return

positive OB

focuses on positive human characteristics that can be measured, developed, and effectively managed for performance improvement in todayʼs workplace

positivity effect

is the attraction of all living systems toward positive energy and away from negative energy, or toward that which is life giving and away from that which is life depleting

hope

is the belief that the future will be better and that you have some power to make it happen

broaden-and-build theory

positive emotions broader our attentions and make us more open to experience, creating an upward spiral of further positive emotions and even actions

buffering effect

positive practices and resources reduce the impact of negative events and stressors

amplifying effect

positive practices from one individual results in additional positive practices by other, which spur positivity in others, which generate other positive outcomes

positive deviance

successful performance that dramatically exceeds the norm in a positive direction