OB Chs. 3-4
Which type of value reflects what we want to accomplish?
terminal
What term refers to an interpersonal capability that includes the ability to perceive and express emotions, to understand and use them, and to manage emotions in oneself and other people?
emotional intelligence
Intrapersonal value conflict occurs when ________________.
highly ranked instrumental and terminal values contradict
Employees who find intrinsic value in their work are doing what is ____________.
important to them
Which of the following is a way to resolve cognitive dissonance?
all of these
General mental ability involves which of the following?
all of these
Individual-organization value conflict occurs when ___________________.
an employee's values conflict with the values of the organization
Stressors are defined as
anything that induce stress.
One of the primary differences between attitudes and personality is that
attitudes are not as stable as personality attributes.
Individuals who score high in ____ tend to take their jobs seriously and act responsibly at work.
conscientiousness
Which of the "Big Five" personality dimensions is associated with being careful, thorough, responsible, organized, hardworking, achievement-oriented, and persistent?
conscientiousness
Which of the following is NOT true about the general adaptation syndrome model?
Prolonged exposure to stress results in a greater tolerance for future stress.
Interpersonal intelligence is most important for whom?
Teachers
Which of the following statements regarding assessing employees' "Big Five" personality traits is true?
The "Big Five" personality traits are based primarily on research conducted in the United States.
Linguistic intelligence is most important for whom?
Translators
People who are impatient, competitive, ambitious, and uptight are said to have what personality type?
Type A
A poorly designed office that doesn't allow a worker adequate privacy is an example of a(n) ____ organizational stressor.
physical demand
Which term refers to the capacity to rapidly and fluidly acquire, process, and apply information?
general mental ability
Emotional intelligence includes all of the following EXCEPT
locus of control
People with an internal locus of control, as compared to those with an external locus of control, tend to be ______ socially integrated at work and report ______ favorable relationships with their supervisors.
more, more
Tammi generally is pessimistic and usually sees things in a negative light. Tammi has a relatively high degree of
negative affectivity.
Behavioral consequences of organizational stress include all of the following EXCEPT
negative changes in attitudes
Which of the "Big Five" personality dimensions is associated with being anxious, depressed, angry, and insecure?
neuroticism
What term refers to the fit between an individual and her coworkers and supervisor?
person-group fit
What term refers to a repeated mistreatment of another employee through verbal abuse, conduct that is threatening, humiliating, or intimidating, or sabotage that interferes with the other person's work?
workplace bullying
Personality affects which of the following?
choice of career
Which type of value reflects how we want to accomplish what we want to accomplish?
instrumental
_________ are superior in generating alternative hypotheses and ideas, and tend to be imaginative and people- or feeling-oriented.
Divergers
___________ people are decisive and like to plan whereas ____________ people are adaptable, spontaneous, and curious.
Judging, perceiving
Which of the following best describes the role of circumstances in assessing individual differences?
Whether specific differences that characterize a person are good or bad depends on circumstances.
_________ depend on concrete experience and reflective observation in order to learn.
Divergers
How many personality types are there according to the Myers-Briggs Type Indicator?
16
What percent of the U.S. workforce reports either being bullied at work or witnessing bullying?
50
_________ tend to deal with people easily and specialize in action-oriented jobs, such as marketing and sales.
Accommodators
_________ are superior in technical tasks and problems and inferior in interpersonal learning settings.
Convergers
_________ depend on abstract conceptualization and active experimentation in order to learn.
Convergers
Which of the following is an example of distress?
Excessive pressure to perform
In which stage of the general adaptation syndrome do people give up because they can no longer cope with the stressor?
Exhaustion
Which of the following is NOT one of the suggested steps for time management?
Impression management
All of the following are examples of an interpersonal demand stressor EXCEPT
Job security
_______________ reflects a tendency to perceive or interpret information marked by vague, incomplete, fragmented, multiple, inconsistent, or contradictory meanings as actual or potential sources of psychological discomfort or threat.
Low tolerance for ambiguity
Which of the following is NOT a relaxation technique for coping with work stress?
Making a "to do" list
Which of the following is a basic cause of stress in organizations?
Physical demands
____ is the process of screening out information that we are uncomfortable with or that contradicts our beliefs.
Selective perception
Which of the following is NOT an example of a collateral program?
Shift work
All of the following are signs of burnout except
Strenuous exercise
The ____ component of an attitude is derived from feelings that an individual has about another person or situation.
affect
Being tolerant of ambiguity is related to which of the following?
all of these
Usually, high work stress results in ____________ job performance.
decreased
Managers with a low tolerance for ambiguity tend to be more ________ with their staff and don't empower them to make their own decisions at work.
directive
Medical, psychological, and behavioral responses to stress are primarily
individual consequences.
Which of Gardner's multiple intelligences refers to self-awareness?
intrapersonal
Burnout
is most frequently found among high achievers.
The extent to which the contributions made by an individual match the inducements offered by the organization is referred to as
person-job fit.
What term refers to the fit between an individual's values, beliefs, attitudes, and personality and the values, norms, and culture of the organization?
person-organization fit
A supervisor who experiments with new ideas, takes a chance with new products, and leads his or her department in new directions has high
risk propensity.
A(n) ____ is a set of expected behaviors associated with a particular position in a group or organization.
role
Logical-mathematical intelligence is most important for whom?
statisticians
Our job satisfaction tends to ___________ over time, ______ when we change jobs or employers.
stay constant, even
Interpersonal value conflict occurs when ________________.
two different people hold contradictory values
Extrinsic work values are defined as _____________.
values related to the outcomes of the work
Smoking and alcohol abuse are ____ consequences of too much stress at work.
behavioral
What is personality a product of?
both heredity and the environment
Work-life relationships that are separate from work include all of the following EXCEPT
career goals
An example of an intrinsic work value is _______________.
challenging work
After working in a fast-food restaurant for three years to pay for your college tuition, you vowed never to work in a restaurant again. But after graduation the only job offer you receive is a managerial job at a local restaurant. Your acceptance of this job may result in ____ dissonance.
cognitive
Which of the "Big Five" personality dimensions refers to being sociable, assertive, talkative, and energetic?
extroversion
Intrinsic work values are defined as _____________.
values related to the work itself
Common dimensions of a person's life that are not tied specifically to work include all of the following EXCEPT
working hours
Which of the following is NOT a type of value?
primary
Which of the following is NOT one of the factors that has the greatest influence on job satisfaction?
alma mater