OBHR 3330 Exam 1 Review

Administrative Linkage

(the lowest level of integration), the HRM function's attention is focused on day-to-day activities

C)

1) Butterflies and Blooms, a new florist in town, is attempting to maximize profits but knows the company cannot charge too much for its bouquets in this market. As the company explores locations, the florist notes rent, property taxes, and parking. These are examples of ________ costs. A) acquisition B) procurement C) fixed D) variable E) marginal

C)

1) Mani is unsure of which 401K and retirement plan will meet his needs. He should make an appointment to see a counselor who works with A) training and development. B) employee relations. C) compensation benefits. D) employee data and information systems. E) legal compliance.

E)

1) The executive branch of the federal government A) consists of bodies such as the Select Committee on Ethics. B) consists of the House of Representatives and the Senate. C) adjudicates criminal cases. D) passes laws such as the Civil Rights Act. E) consists of the president and the many regulatory agencies the president oversees.

C)

1) Which stage in a work-unit activity analysis focuses on the product, information, or service provided? A) Raw inputs B) Equipment C) Output D) Activity E) Human resource input

C)

10) Huan, a manager, decides to design jobs based on the principles of the motivational approach. If he does not balance them with some traits of the mechanistic approach, he will see minimal impact on A) job satisfaction. B) employee engagement. C) production. D) employee retention. E) leadership skills of employees.

A)

10) Nikeyah has resisted advances from her male boss, who is interested in pursuing a sexual relationship with her. In addition, he has been withholding her promotions for more than a year for this reason alone. Nikeyah can sue her boss for A) sexual harassment. B) reasonable accommodation. C) pattern and practice. D) disparate impact. E) disparate treatment.

B)

10) When Clean Motors condensed all its parts factories into one large location, the company increased research and development and customer service, and decreased its sales force. How would this practice help the company to become a low-cost producer? A) The company created a product that was different from other products in the market. B) The company constructed efficient large-scale facilities. C) The company invested heavily in branding its product. D) The company invested in creating a unique customer service process. E) The company started using the latest machines for its production facility.

A)

10) Which of the following HRM practices involves helping employees understand how their jobs contribute to the finished product? A) Work design B) Performance management C) Training D) Staffing E) Compensation

D)

2) A _____________workforce describes the former workers to whom a firm still owes financial obligations. A) contingent B) consultant C) temporary D) legacy E) contract

E)

2) Alpha Consulting provides HR services to small companies that do not need full-time HR. Contracting with Alpha Consulting is known as A) e-commerce. B) reshoring. C) downsizing. D) benchmarking. E) outsourcing.

D)

2) Once a law is passed in Congress it must be signed by the ________ before it becomes law. A) president pro tempore of the Senate B) secretary of state C) attorney general D) president of the United States E) speaker of the House

B)

2) Which of the following led to problems for McDonald's when it began offering the McWrap product? A) Poor quality inputs B) Complex work processes C) Outdated equipment D) Low task interdependence E) Low outcome interdependence

E)

3) Ashock has been brought in as a consultant for a large organization. He is tasked with identifying the goals, policies, and action sequences the company should take to offset competitive challenges. Ashock will be implementing A) operational management. B) transactional management. C) management by objectives. D) process mapping. E) strategic management.

A)

3) Section 1982 of the Civil Rights Act passed in 1866 granted all persons the A) same property rights as white citizens. B) right to carry weapons for self-defense. C) right to sue governmental authorities. D) freedom to elect members of Parliament. E) freedom from cruel and unusual punishments.

D)

3) Traditionally, the HRM department was primarily a(n) A) proactive agency. B) finance expert. C) employer advocate. D) administrative expert. E) payroll expert.

E)

3) Which of the following is likely to happen when a private equity group hires an efficiency expert? A) Overburdening people by removing machines B) Modifying production processes to support excess inventories C) Increasing the number of employees involved in a particular task D) Limiting procedures that streamline operations E) Decreasing movements that create no value

D)

4) Jemma reviews job applicants and screens their applications into thee piles: highly qualified, qualified, and not qualified. She then lets the hiring manager see those who are highly qualified and qualified. This is part of A) career planning. B) human resource planning. C) training. D) selection. E) job evaluation.

C)

4) Over the next decade, which of the following people will have the most difficulty attracting talented employees due to a skills deficit? A) Tracy, the owner of several fast-food franchises B) Rex, the HR manager for a biotech research firm C) Yelena, the director of a mobile advertising company D) Franco, the HR director for a large grocery chain E) Barbara, the superintendent of an urban school system

D)

4) Selena is leading the strategic groups through an exercise to define the company's mission and goals through a SWOT (strengths, weaknesses, opportunities, and threats) analysis. She is employing A) strategy implementation. B) task design. C) selection and training. D) strategy formulation. E) strategy evaluation.

C)

4) The Age Discrimination in Employment Act of 1967 prohibits discrimination against employees over the age of A) 30. B) 35. C) 40. D) 18. E) 15.

D)

5) Che was being recruited by a competitor due to her success at her current company in getting several new patents. This is an example of ________ capital. A) social B) customer C) human D) intellectual E) financial

A)

5) Pluto Inc., a large manufacturer of desktops and laptops, has decided to enhance revenues by expanding its product line. It has identified the tablet market as a possible market to expand and has identified Compco Inc. as a potential competitor. Pluto Inc. is currently in the ________________ stage of the strategic management process. A) strategy formulation B) strategy evaluation C) strategy execution D) strategy consultation E) strategy implementation

B)

5) Which of the following includes a list of the tasks, duties, and responsibilities that a job entails? A) Job specification B) Job description C) Job standardization D) Job satisfaction E) Job evaluation

A)

5) Which of the following is considered a disability under the Americans with Disabilities Act? A) Cosmetic disfigurement B) Obesity C) Substance abuse D) Eye color E) Lefthandedness

A)

6) Sophie, the HR manager, checks her email, completes paperwork, and returns voicemail. These activities are part of the A) administrative linkage. B) one-way linkage. C) two-way linkage. D) integrative linkage. E) executive linkage.

B)

6) Which of the following agencies is responsible for enforcing Title VII of the Civil Rights Act and the Americans with Disabilities Act? A) U.S. Department of Commerce B) Equal Employment Opportunity Commission C) Office of Federal Contract Compliance Programs D) U.S. Department of Labor E) U.S. Office of Personnel Management

E)

6) Which of the following is true about the Six Sigma process? A) It focuses on the end product of employee satisfaction. B) It terminates once the processes have been brought within the Six Sigma standards. C) It strives to attain quality through supervision of daily work, not through training. D) It discourages employees from lean thinking. E) It aims to create a total business focus on serving the customer.

C)

6) Which of the following was replaced by the Occupational Information Network (O*NET)? A) Position Analysis Questionnaire B) General Aptitude Test Battery C) Dictionary of Occupational Titles D) Workforce Learning Link E) Work Profiling System

A)

7) Dionne, the HR manager, has been asked to share issues in the strategy formulation process. How do you know this is part of a two-way linkage? A) The strategic planning function and the human resource management function are interdependent. B) The two-way linkage level is the lowest level of integration. C) The human resource management executive has no time to take a strategic outlook toward human resource issues. D) The human resource function is limited to monitoring day-to-day activities. E) The strategic planning function and the human resource management function are completely dependent.

C)

7) Individuals who feel they have been discriminated against must file a complaint with the Equal Employment Opportunity Commission (EEOC) or a similar state agency within ________ days of the incident. A) 30 B) 60 C) 180 D) 270 E) 365

D)

7) When a company participates in lean thinking they evaluate current practices to A) do minimal work with highest attention and care for details. B) deliver the best customer service while compromising on volume and quantity. C) create quality products and services using maximum resources. D) do more with less effort, time, space, and equipment. E) discourage training and quality programs.

D)

7) Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job? A) Job specification B) Job evaluation C) Job performance D) Job design E) Job satisfaction

B)

8) A common practice for companies in today's market is to look within at what is working and what is not. This is an example of a(n) A) job analysis. B) internal analysis. C) job characteristics model. D) competitor analysis. E) job modeling.

B)

8) Katerina is looking for a job that will be quick to learn and not require a lot of thinking, so she can earn money and still focus on earning her degree. She is looking for a job that follows the ________ approach. A) motivational B) mechanistic C) biological D) perceptual-motor E) ergonomic

C)

8) Michael and Mohammad graduated from the same pilot training institute and applied for a job as a trainee pilot at a private American airline. Despite both having similar profiles, Michael was hired but Mohammad was not, and the airline continued to look for other potential trainee pilots. In this case, Mohammad was a possible victim of A) sexual harassment. B) quid pro quo harassment. C) disparate treatment. D) disparate impact. E) racial discrimination.

B)

8) Sampson Lighting was struggling to make a quality product and meet its payroll. The costs for labor were too high. They visited several countries and then decided to move the production side of the business. This is called A) insourcing. B) offshoring. C) reshoring. D) onshoring. E) homesourcing.

B)

9) How does employees' use of mobile devices offer an advantage to companies? A) Companies do not need to lease storage space in the cloud. B) Employees have access to work information at any time or location. C) Companies can decrease spending on desktop computers and software. D) The devices facilitate automation of key HR and business practices. E) It minimizes social networking by employees during business hours.

B)

9) Marisol, an HR manager at a technology firm, is entrusted with the task of hiring a member for a new team. She has already received information about what the new role will entail as well as the tasks that the new employee will be performing. She is currently using several media to seek applicants for the role. Which of the following human resource management (HRM) practices is Marisol performing? A) Job designing B) Recruitment C) Performance management D) Training E) Job analysis

B)

9) Which of the following approaches to job design identifies the "one best way" to perform a job? A) Motivational approach B) Scientific management approach C) Biological approach D) Perceptual-motor approach E) Cognitive task analysis approach

D)

9) Which of the following rules states that an employment test has disparate impact if the hiring rate for a minority group is less than 80 percent of the hiring rate for the majority group? A) Standard deviation rule B) Mixed-motive rule C) Prima facie rule D) Four-fifths rule E) Business necessity rule

Americans with Disabilities Act of 1990

A law passed in 1990 that requires employers and public facilities to make "reasonable accommodations" for people with disabilities and prohibits discrimination against these individuals in employment.

Lean Thinking

A philosophy and business strategy of operating without waste. Better, Cheaper, Faster, Happier

Affirmative Action

A policy designed to redress past discrimination against women and minority groups through measures to improve their economic and educational opportunities

Judicial Branch

Branch of government that decides if laws are carried out fairly. 3 levels of courts, district courts, courts of appeals, supreme court

gig economy

Companies who rely on non-traditional employment to meet product and service demands

Outsourcing

Company hires outside organization to perform a task

3 HR product lines

Compensation, hiring, staffing

Two-way linkage

Consists of 3 steps: Strategic planning team informs HR of the company's strategies, HR executives analyze the HR implications of the strategies, the strategic planning team implements the plan

14th Amendment

Declares that all persons born in the U.S. are citizens and are guaranteed equal protection of the laws. Right of Due Process

Decentralization

Degree to which decision-making authority is given to lower levels in an organization's hierarchy.

Centralization

Degree to which decision-making authority is restricted to higher levels of management in an organization.

Balanced Scorecard

a combination of performance measures directed toward the company's long and short term goals and used as the basis for awarding incentive pay

Disparate Impact

a condition in which employment practices are seemingly neutral yet disproportionately exclude a protected group from employment opportunities. No need to show intent

Bona Fide Occupational Qualification (BFOQ)

a necessary (not merely preferred) qualification for performing a job. Essentially allows for conditional discrimination

Six Sigma

a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes. 4 Defects per million

Human Resource Planning

activities that managers engage in to forecast their current and future needs for human resources

work redesign

altering jobs to increase both the quality of employees' work experience and their productivity

LEAN Production

an approach to management that focuses on cutting out waste, whilst ensuring quality. This approach can be applied to all aspects of a business

Biological Approach

an approach to psychology focusing on the body, especially the brain and nervous system

Reasonable Accommodation

an employer's obligation to do something to enable an otherwise qualified person to perform a job

client structure

an organizational form in which employees are organized around serving customers

sexual harassment

any unwanted remark, behavior, or touch that has sexual content

Evidence-Based HR

collecting and using data to show that human resource practices have a positive influence on the company's bottom line or key stakeholders (including customers, employees, community shareholders).

hostile work environment sexual harassment

conditions in the workplace that are sexually offensive, intimidating, or hostile and that affect an individual's ability to perform his or her job

social capital

cooperative relationships that facilitate the resolution of collective problems

Job Analysis/Design

detailed information about the job

EE

Employee

ER

Employer

job evaluation

Evaluating the dollar value of each job

How the firm will make a profit

Fixed costs, variable costs, contribution margin, gross margin

Motivational Approach

Focus on individual motivational needs to promote job satisfaction and productivity

Perpetual-Motor Approach

Focuses on human mental capabilities and emotions

Civil Rights Act of 1866 & 1871

Guaranteed all citizens the right to make contracts

one-way linkage

HR managers are told the strategy and expected to adapt to it

Examples of Non-traditional Employment

Independent contractors, freelancers, on-call workers, contract company workers

13th Amendment (1865)

Abolition of slavery w/o compensation for slave-owners

Stakeholders

All the people who stand to gain or lose by the policies and activities of a business and whose concerns the business needs to address.

operating procedures

All the tasks required to produce a product

divisional structure

An organizational structure composed of separate business units within which are the functions that work together to produce a specific product for a specific customer

Functions of HRM

Analysis and design of work, Training and development, performance management, performance management, compensation and benefits, employee relations/labor relations

Equal Pay act of 1963

Legislation that requires employers to pay men and women equal pay for equal work

Career Planning

Matching skills with aspirations

3 Most important Categories for an HR Decision

Moral, Legal, Ethical

Age Discrimination in Employment Act of 1967

Prohibits discrimination against workers over the age of 40 and restricts mandatory retirement

Efficiency Experts look for these

Redundancy, bottlenecks, inconsistent production

Efficiency Experts

Someone hired to make factory more efficient

Components of the strategic management process

Strategy formulation, strategic choice, HR needs, company performance

Work Flow Analysis

Study of the way work (inputs, activities, and outputs) moves through an organization

Human Resource Information Systems (HRIS)

Systems that acquire, store, manipulate, analyze, retrieve, and distribute information

High Performance Work Systems and Virtual Teams

Systems that maximize the fit between social systems and technology. Teams are separated by time zone, distance, culture, and organizational boundaries

True

T or F - An HR decision must pass all 3 tests in order to be implemented: Moral, Ethical, Legal

Strategic Management Process

The full set of commitments, decisions, and actions required for a firm to achieve strategic competitiveness and earn above-average returns.

Mergers

The joining together of two or more companies or organizations to form one larger one.

Offshoring

The practice of exporting U.S. jobs to lower paid employees in other nations.

Job Design

The process by which managers decide how to divide tasks into specific jobs

Customer Capital

The value of an organization's relationships with its customers

Sexual Harassment: Quid Pro Quo

Tit-for-tat: offering or withholding something until sexual favors are performed. Example - you won't get this promotion if you don't do xyz.

Occupational Safety and Health Administration (OSHA)

US labor law governing the federal law of occupational health and safety in the private sector and federal government in the United States.

HR analytics

Using data from relevant databases and other data sources to make evidence based HR decisions

Self Service

employees have online access to information about HR issues such as training, benefits, compensation, and contracts; go online to enroll themselves in programs and services; and provide feedback through online surveys

Title VII of the Civil Rights Act of 1964

forbids discrimination in all areas of the employment relationship. Same as Civil Rights Act of 1991

Disparate Treatment

intentional discrimination, need to show intent

KSAOs

knowledge, skills, abilities, and other characteristics

Legislative Branch

makes the laws, Congress (Senate and the House of Representatives)

Reshoring

moves jobs back from foreign to domestic locations

functional structure

people with similar occupational specialties are put together in formal groups

4/5 rule

rule of thumb that finds evidence of discrimination if an organization's hiring rate for a minority group is less than 4/5 the hiring rate for the majority group

recruitment/selection

sourcing and hiring fitting employees

Pregnancy Discrimination Act

specifically outlaws discrimination on the basis of pregnancy

mechanistic approach

the ability to explain the mechanisms that underlie physiological events

intellectual capital

the collective brainpower or shared knowledge of a workforce

employee engagement (EE)

the degree to which employees are fully involved in their work and the strength of their job and company commitment

Departmentalization

the dividing of organizational functions into separate units

Acquisitions

the incorporation of one firm into another through purchase

Pay Structure

the pay policy resulting from job structure and pay-level decisions

HR management

the policies, practices, and systems that influence employees' behavior, attitudes, and performance

performance management

the process through which managers ensure that employees' activities and outputs contribute to the organization's goals

human capital

the skills and knowledge gained by a worker through education and experience

Training and development

training for today, hiring for tomorrow