OBHR Exam 1 Practice

Lavell works for the City Planning office at Henderson. He feels overworked and dislikes his job, but he cannot quit because he needs the job to pay his new mortgage. What type of commitment does Lavell have? A) continuance commitment B) normative commitment C) affective commitment D) cognitive commitment E) intuitive commitment

A) continuance commitment

Kwame, Rosalinda, and Sven work at Security First Trust and National Reserve, a medium-sized bank with 240 branches in eight states. Kwame works as a teller. Rosalinda works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Kwame recently received instructions from his supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Kwame is also expected to follow the bank's number-one goal of customer satisfaction. Rosalinda is facing her own challenges. Two of the regional supervisors suddenly left the bank for other opportunities, resulting in a significant increase in work responsibility and time pressure for Rosalinda and the remaining two supervisors. Just two days before the two regional supervisors quit, the bank hired Sven as a supervisor trainee. With

A) work enlargement

Which of the following statements is true regarding coworker satisfaction? A) Coworker satisfaction leads to lowered productivity. B) Coworker satisfaction requires that all employees of the same level be promoted at the same intervals. C) Coworker satisfaction increases if employees take part in annual reviews of each other's work. D) Coworker satisfaction does not contribute much to overall job satisfaction. E) Coworker satisfaction is important because employees spend considerable time with coworkers.

B) Coworker satisfaction requires that all employees of the same level be promoted at the same intervals.

What is leadership? A) the use of logical arguments and hard facts to show the target that the request is a worthwhile one B) actions by individuals that are directed toward the goal of furthering their own self-interests C) the use of favors, compliments, or friendly behavior to make the target feel better about the influencer D) the use of power and influence to direct the activities of followers toward goal achievement Leadership E) the use of an actual behavior that causes behavioral or attitudinal changes in others

B) actions by individuals that are directed toward the goal of furthering their own self-interests

Which of the following is one of the three types of organizational commitment that focuses on personal and family issues more than the other two commitment types? A) evaluative commitment B) continuance commitment C) associative commitment D) affective commitment E) normative commitment

B) continuance commitment

Hana is working as the head of international marketing at Moose Tracks Distillery. Her work requires her to travel extensively and meet customers in various countries. However, Hana's role also requires her to mentor several marketing data specialists assigned to her and keep track of their progress. Because Hana stays away from her office most of the time, she finds it difficult to manage both types of work responsibilities. Hana faces which of the following challenges? A) role complexities B) role conflict C) role penetration D) role ambiguity E) role enrichment

B) role conflict

Kwame, Rosalinda, and Sven work at Security First Trust and National Reserve, a medium-sized bank with 240 branches in eight states. Kwame works as a teller. Rosalinda works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Kwame recently received instructions from his supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Kwame is also expected to follow the bank's number-one goal of customer satisfaction. Rosalinda is facing her own challenges. Two of the regional supervisors suddenly left the bank for other opportunities, resulting in a significant increase in work responsibility and time pressure for Rosalinda and the remaining two supervisors. Just two days before the two regional supervisors quit, the bank hired Sven as a supervisor trainee. Wi

B) role conflict

What is power? A) the use of behaviors to cause behavioral or attitudinal changes in others B) the ability to influence the behavior of others and to resist unwanted influence in return C) the use of favors, compliments, or friendly behaviors to influence the actions of others D) the use of influence to direct the activities of others toward goal achievement E) the use of threats and demands to influence the behavior of others

B) the ability to influence the behavior of others and resist unwanted influence in return.

Which of the following statements concerning the four main types of stressors is true? A) Hindrance stressors are demands perceived as opportunities for growth and achievement. B) Hindrance stressors trigger negative emotions. C) A negative life event is a work challenge stressor. D) Challenge stressors are demands perceived as hindering progress toward goal attainment. E) Time pressure is a work hindrance stressor.

C) A negative life event is a work challenge stressor.

Which of the following is a factor that increases normative commitment? A) salary and other monetary benefits B) availability of employment opportunities C) a sense that the organization has invested in the employee D) links to the local community E) organizational culture

C) a sense that the organization has invested in the employee

Nichelle is the new head of operations for GreatWay, a nationwide corporation with offices in several major cities. Promoted to headquarters from an office in another city, she will be overseeing people who have long worked together and may feel some resistance to an "outsider." Therefore, it is important for her to establish herself as a leader in their eyes. She will have an opportunity to do just that tomorrow, when she will be invited to make some remarks at a departmental get-together organized in her honor. The best way for Nichelle to set the right tone is to let everyone know that she is ready to A) take charge of the department, which means that she will not tolerate dissent and will deal as severely as possible with anyone who makes trouble for her. B) create a fully open, nonhierarchical environment in which she is simply the first among equals, dedicated to ensuring a nurturing work situation for all

C) do everything she can, both in terms of her position and her knowledge and other abilities, to help each employee do what they need to do to help the company meet its objectives.

Helen has had a rough year. Thanks to a quick temper, she got into an altercation that landed her in jail, and she subsequently lost her job as a skilled worker on an auto-parts assembly line. Now Helen is out of jail and trying to make a fresh start. The factory will take her back, but only as an unskilled laborer with a chance to work her way back to her old job. On the other hand, an online retailer needs customer service personnel, and in spite of her record with the law, the retailer's human resources department is willing to consider Helen's application because she scored high on a battery of tests. Given the fact that both jobs offer about the same level of pay and benefits, the best option for Helen is to A) realize that both jobs represent dying industries and continue looking for a position that has more of a future. B) give the online retail job a try because it does not involve physical labor and ther

C) take the online retail job because it is part of a growing industry but realize that she needs to work on her anger issues.

The facet of job satisfaction called promotion involves A) more responsibility and increased work hours. B) the level of pay an employee receives. C) how pleasant and safe the workplace is. D) the opportunity to measure oneself against others. E) how well an employee gets along with colleagues.

D) the opportunity to measure oneself against others.

Ronin knew the deadline was approaching quickly, and his team needed just one more day to complete their sales analysis. He used both his power and influence to get the deadline extended a few more days so his team could meet their goal. Ronin is exhibiting his A) visibility. B) centrality. C) collaboration. D) leadership E) ingratiation.

D) leadership

Which of the following statements is not true of promotion? A) Promotion satisfaction refers to employees' feeling about the company's promotion policies and their execution. B) Promotion satisfaction includes whether promotions are frequent, fair, and based on ability. C) Promotions may provide more money but will likely also require more responsibility. D) Every employee seeks frequent promotions. E) Promotions may provide more money but may also require increased work hours.

E) Promotions may provide more money but may also require increased work hours.