OM

The stated purpose of NAFTA is A. increase product innovation in the wireless communication sector. B. reduce the outsourcing of jobs to foreign countries. C. phase out all trade and tariff barriers among Canada, Mexico, and the U.S. D. gain membership in the WTO.

C. phase out all trade and tariff barriers among canada, mexico and the U.S

The forecasting model that is based upon salesperson's estimates of expected sales is A. jury of executive opinion. B. consumer market survey. C. sales force composite. D. delphi method.

C. sales force composite.

Two car wash employees are paid $7.50 an hour each and are capable of washing 12 cars per hour, using $1 of water and $2 of soap and other cleaning supplies. What is the multifactor productivity of this operation? A. 0.66 cars per dollar B. 1.05 dollars per car C. 1.8 dollars per car D. 0.95 cars per dollar

A. 0.66 cars per dollar

If demand is 106 during January, 120 in February, 134 in March, and 142 in April, what is the 3-month simple moving average for May? A. 132 B. 142 C. 126 D. 138

A. 132

Given last period's forecast of 65, and last period's demand of 62, what is the simple exponential smoothing forecast with an alpha of 0.4 for the next period? A. 63.8 B. 63.2 C. 62 D. 63.2

A. 63.8

The service sector constitutes what percentage of employment in the United States? A. Between 65% and 75% B. Between 45% and 55% C. Between 75% and 85% D. Between 55% and 65%

A. Between 65% and 75%

One of the inventor of the Car assembly lines is A. Charles E. Sorensen B. Eli Whitney C. Henry Ford D. Henry L. Gantt

A. Charles E. Sorensen

The person who introduced standardized, interchangeable parts was A. Eli Whitney. B. W. Edwards Deming. C. Henry Ford. D. Adam Smith

A. Eli Whitney.

Which is NOT one of the three main functions of an organization? A. Human Resources B. Production/Operations C. Finance/Accounting D. Marketing

A. Human Resources

Which Strategic Operations management decision is to determine what and when to release, how many units to release considering the efficiency of the personnel and facilities while meeting customer demand in the short term? A. Scheduling B. Human resources and job design C. Inventory management D. Supply-chain management

A. Scheduling

In the Scientific Management era (1880-1910), The process analysis has been introduced by A. Taylor B. Erlang C. Gantt D. Gilbreth

A. Taylor

A strategy is A. an action plan to achieve a mission. B. the purpose for which an organization is established. C. the goal that is to be achieved. D. a functional area of the firm.

A. an action plan to achieve a mission.

When using exponential smoothing, the smoothing constant A. can be determined using MAD. B. indicates the accuracy of the previous forecast. C. should be chosen to maximize positive bias. D. is typically between .75 and .95 for most business applications.

A. can be determined using MAD.

The difference between a multinational corporation (MNC) and an international business is A. for the multinational firm, the business done outside the country is especially significant. B. the international firm has sites in a larger number of countries. C. there is no difference. D. the international business has been in existence longer than the multi-national firm.

A. for the multinational firm, the business done outside the country is especially significant.

Which of the following is�NOT�an OM strategy/issue during the growth stage of the product life cycle? A. reducing capacity B. forecasting critical C. shift towards product focus D. enhanced distribution

A. reducing capacity

Economic activities that typically produce an intangible product are called A. services B. none of them C. services and goods D. goods

A. services

SWOT analysis refers to A. strengths, opportunities, weaknesses, and threats. B. support, opportunities, weaknesses, and threats. C. support, opponents, weaknesses, and threats. D. strengths, opponents, weaknesses, and threats.

A. strengths, opportunities, weaknesses, and threats

In the early part of the 21st�century, annual productivity growth in the U.S. has been _______ . A. 7% B. 2.5% C. 1% D. 4%

B. 2.5%

The first to systematically seek the best way to produce are A. Takamuto Lean B. Henry Ford. C. Eli Whitney. D. Henry L. Gantt and Frank & Lillian Gilbreth

B. Henry Ford.

Which Strategic Operations management decision is to determine how to recruit, motivate and retain personnel with the required talent and skills? A. Inventory management B. Human resources and job design C. Supply-chain management D. Scheduling

B. Human resources and job design

What is wrong? A. Standard of living improves through increase in productivity B. Increase productivity causes unemployment C. High production can imply low unemployment D. Labor and capital receive additional payments though increase in productivity

B. Increase productivity causes unemployment

Which of these is NOT one of the basic functions of the management process. A. Leading B. Inspecting C. Controlling D. Staffing

B. Inspecting

A regression model is used to forecast sales based on advertising dollars spent. The regression line is y=500+35x and the coefficient of determination is .90. Which is the best statement about this forecasting model? A. The coefficient of correlation between sales and advertising is 0.81. B. The correlation between sales and advertising is positive. C. For every $35 spent on advertising, sales increase by $1. D. Even if no money is spent on advertising, the company realizes $35 of sales.

B. The correlation between sales and advertising is positive.

The person who developed plant-wide quality control systems was A. Eli Whitney. B. W. Edwards Deming. C. Henry Ford. D. Frederick Taylor.

B. W edwards deming

"Counseling" is one example of A. none of the answers B. a pure service C. service that imply goods D. a good

B. a pure service

Competing on differentiation is A. based on flexibility. B. concerned with uniqueness. C. based upon low-cost leadership. D. concerned with reliability of scheduling

B. concerned with uniqueness.

The capital investment each year in the United States usually A. decreases. B. increases. C. decreases unless favorably taxed. D. remains constant.

B. increases.

Which of the following is NOT an OM strategy/issue during the introduction stage of the product life cycle? A. limited models B. long production runs C. frequent product and process changes D. high production costs

B. long production runs

Which of the following is NOT one of the 10 strategic OM decisions listed in the text? A. quality B. marketing C. location selection D. layout design

B. marketing

The three major business functions necessary to all organizations are A. marketing, finance/accounting, research & development. B. marketing, finance/accounting, production/operations. C. marketing, production, operations. D. Finance/accounting, personnel, operations.

B. marketing, finance/accounting, production/operations.

Which of the following international operations strategies uses decentralized authority with substantial autonomy at each business? A. transnational B. multidomestic C. international D. global

B. multi domestic

The method that considers several variables that are related to the variable being predicted is A. exponential smoothing. B. multiple regression. C. weighted moving average. D. all of the answers

B. multiple regression.

A tracking signal A. cannot be used with exponential smoothing. B. must be either 1, 0, or -1 for the first predicted value C. is computed as the mean absolute deviation (MAD) divided by the running sum of the forecast errors (RSFE). D. that is negative indicates that demand is greater than the forecast.

B. must be either 1, 0, or -1 for the first predicted value

The management process consists of A. scheduling, organizing, staffing, leading and investing B. planning, organizing, staffing, leading, and controlling C. planning, organizing, staffing, leading, and investing D. scheduling, organizing, staffing, leading, and controlling

B. planning, organizing, staffing, leading, and controlling

Time series patterns that repeat themselves after a period of days or weeks are called A. random variation. B. seasonality. C. trend. D. cycles.

B. seasonality.

The OM's job is A. to increase the capacity production of the company B. to enhance productivity C. to make the company more profitable D. to satisfy all the stakeholders

B. to enhance productivity

Which one is NOT one of the four reasons why OM is so relevant to study A. we must understand how people are organized themselves for productive entreprises B. we must know how to reduce cost and be more profitable C. we must know how goods and services are produced D. it is a costly part of an organization

B. we must know how to reduce cost and be more profitable

Maquiladoras are A. beauty products B. a mexican way of producing eficiently C. Free trade zones D. a strategy to improve product quality

C. Free trade zones

Which Strategic Operations management decision is to determine what and when to release, how many units to release considering holding and ordering costs? A. Human resources and job design B. Supply-chain management C. Inventory management D. Scheduling

C. Inventory management`

Which Strategic Operations management decision is to determine the efficient flow of materials, people and informations A. Process and Capacity Design B. Location Strategy C. Layout Planning D. Maintenance

C. Layout Planning

Which Strategic Operations management decision is to determine the location to the firm in order to maximize the benefit A. Layout Planning B. Process and Capacity Design C. Location Strategy D. Maintenance

C. Location Strategy

Which appears to provide the best opportunity for increases in productivity? A. raw materials B. Labor C. management D. Capital

C. Management

Which of these statements accurately captures a current trend in operations? A. Cost competition is more important than any other basis for competition. B. There is an increased focus on local markets and local competition. C. Products and services are designed more quickly and by teams. D. Jobs are increasingly specialized as workers focus on basic assembly tasks.

C. Products and services are designed more quickly and by teams.

In the 21th century, competition is between A. Profitability B. Brand value C. Supply Chains D. Companies

C. Supply Chains

Productivity measurement does not consider A. the constant quality of products B. Precise units about labour-hours used or any inputs C. all of the answers are correct D. the realiability of your suppliers

C. all of the answers are correct

Competing on cost is A. based on flexibility B. concerned with reliability of scheduling. C. based upon low-cost leadership. D. concerned with uniqueness

C. based upon low-cost leadership

An operations manager would probably make the decision to lower productive capacity for a product entering which phase of the product life cycle? A. introduction B. maturity C. decline D. growth

C. decline

A forecast that projects a company's sales is a(n): A. technological forecast. B. economic forecast. C. demand forecast. D. associative model.

C. demand forecast.

An international business is a firm that A. hires non-U.S. citizens. B. uses raw materials from outside the country. C. engages in international trade or investment. D. produces a wide range of products.

C. engages in international trade or investment.

Productivity increases when A. inputs increase while outputs remain the same. B. outputs decrease while inputs remain the same. C. inputs decrease while outputs remain the same. D. inputs and outputs increase proportionately.

C. inputs decrease while outputs remain the same.

Which of the following is NOT a time-series model? A. naïve approach B. moving averages C. linear regression D. exponential smoothing

C. linear regression

An activity map A. has no relationship to competitive advantages. B. links critical success factors and supporting activities together. C. links competitive advantage, critical success factors, and supporting activities together. D. has never been applied.

C. links competitive advantage, critical success factors, and supporting activities together.

Increases in productivity are difficult to achieve if A. the task is more quantitative and repetitive. B. the task is more physical and tangible. C. the task is more intellectual and personal. D. the task is more good-producing and standardized.

C. the task is more intellectual and personal.`

Linear regression is most similar to A. the naïve method of forecasting. B. the simple moving average method of forecasting. C. the trend projection method of forecasting. D. the weighted moving average method of forecasting

C. the trend projection method of forecasting.

An insurance adjuster processes the claims of six policy holders in an eight hour work day. The adjuster uses $5 in gasoline and $3 in forms and office supplies to complete the work. What is her labor productivity? A. 1.33 hours per claim B. 1 claim per dollar C. $1 per claim D. 0.75 claims per hour

D. 0.75 claims per hour

In the Scientific Management era (1880-1910), The queuing theory was used by A. Gilbreth B. Gantt C. Taylor D. Erlang

D. Erlang

In the Scientific Management era (1880-1910), The motion and Time studies were used by A. Taylor B. Gantt C. Erlang D. Gilbreth

D. Gilbreth

Which of the following international operations strategies involves a high degree of centralization? A. transnational B. multidomestic C. international D. global

D. Global

Which Strategic Operations management decision is to make decisions in order to maitain a reliable and stable process A. Layout Planning B. Process and Capacity Design C. Location Strategy D. Maintenance

D. Maintenance

Which Strategic Operations management decision is to determine how a product or good has to be produced? A. Location Strategy B. Layout Planning C. Maintenance D. Process and Capacity Design

D. Process and Capacity Design

Which Strategic Operations management decision is to determine what has to be purchased, from whom, and under what conditions? A. Scheduling B. Human resources and job design C. Inventory management D. Supply-chain management

D. Supply-chain management

When a tangible product is�NOT�included in the service, it is called A. a direct service. B. a knowledge-based service. C. an intangible product. D. a pure service.

D. a pure service.

In the productivity measurement, input can be: A. quantity of material or energy used B. Capital invested C. labor-hours used D. all of the answers

D. all of the answers

Quantitative methods of forecasting include A. jury of executive opinion. B. sales force composite. C. consumer market survey. D. exponential smoothing.

D. exponential smoothing.

The operations activities for both goods and services are A. always similar B. never similar C. in most cases different D. often very similar

D. often very similar

A forecasting technique consistently produces a negative tracking signal. This means that A. the MSE will also consistently be negative. B. the MAPE will also consistently be negative. C. the forecast technique consistently over predicts. D. the forecasting technique consistently under predicts.

D. the forecasting technique consistently under predicts.

With regard to a regression-based forecast, the standard error of the estimate gives a measure of A. the maximum error of the forecast. B. the time period for which the forecast is valid. C. the time required to derive the forecast equation. D. the variability around the regression line.

D. the variability around the regression line.

Which of the following international operations strategies allows a firm to pursue all three operations strategies? A. international B. multidomestic C. global D. transnational

D. transnational

Decomposing a time series refers to breaking down past data into the components of A. constants and variations. B. strategy, tactical, and operational variations. C. long-term, short-term, and medium-term variations. D. trends, cycles, seasonal and random variations.

D. trends, cycles, seasonal and random variations.