OM CHAPTER 7

Product focused processes: are processes that are specialized for relatively few products or customer groups. apply only to service firms, not to manufacturers. are desirable because resource needs increase slowly with the complexity of a process. are profitable because customers demand flexibility, not specialization. allow more customization, but are not very efficient.

are processes that are specialized for relatively few products or customer groups

Which of the following products is likely to be assembled on a repetitive process line? beer steel automobiles custom cakes custom personal computers

automobiles

An assembly line is an example of a:

repetitive process

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:

a flexible manufacturing system

A job shop is an example of a(n):

an intermittent process

The advantage of additive manufacturing includes supporting: innovative product design. ASRS and AGVs. information numeric control. flexible manufacturing systems (FMS). All of these

all of these

In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:

customization

"Operators simply load new programs, as necessary, to produce different products" describes

flexible manufacturing systems

What is a drawing of the movement of material, product, or people?

flowchart

Service blueprinting:

focuses on the provider's interaction with the customer

A product-focused process is commonly used to produce:

high-volume, low variety products

Three of the four types of processes are: modular, continuous, and technological. goods, services, and hybrids. process focus, repetitive focus, and product focus. manual, automated, and service. input, transformation, and output

process, repetitive, & product

High fixed costs and low variable costs are typical of which approach?

product and mass customization

Harley Davidson: utilizes job shops to make each of its modules. uses product focused manufacturing. uses a large number of modules to build a small number of different bikes. uses work cells to feed its assembly line. All of these are true.

uses work cells to feed its assembly line

One of the similarities between process focus and mass-customization is: the volume of outputs. the use of modules. many departments and many routings. the variety of outputs. All of these are similarities.

variety of outputs

The advantage of additive manufacturing includes supporting: innovative product design. minimal custom tooling. low inventory. speed to market. All of these

all of these

Value-stream mapping: is a variation of time-function mapping. examines the supply chain to determine where value is added. extends time function mapping back to the supplier. starts with the customer and works backwards. All of these are true.

all of these

Which of the following is TRUE regarding vision systems? They are consistently accurate. They are modest in cost. They do not become bored. All of these are true. None of these is true.

all of these

process redesign: is the fundamental rethinking of business processes. is sometimes called process reengineering. tries to bring about dramatic improvements in performance. often focuses on activities that cross functional lines. All of these

all of these

Which of the following is true regarding the concept of flexibility? It is the ability to respond with little penalty in time, cost, or customer value. It may be accomplished with digitally controlled equipment. It may involve modular or movable equipment. All of these are true. None of these is true.

all of these are true

Which of the following phrases best describes product focus? Finished goods are usually made to order. low volume, high variety Processes are designed to perform a wide variety of activities. high inventory high fixed costs, low variable costs

high fixed costs, low variable costs

In mass service and professional service, the operations manager should focus extensively on:

human resources

Which of the following characteristics best describes repetitive focus? Its output is a standardized product produced from modules. Operators are broadly skilled. It is widely used for the manufacture of steel. low volume, high variety It uses sophisticated scheduling to accommodate custom orders.

its output is a standardized product produced from modules

Which of the following phrases best describes process focus? low volume, high variety Finished goods are usually made to a forecast and stored. Operators are less broadly skilled. high fixed costs, low variable costs low inventory

low volume, high variety

Which of the following is not one of the strategies for improving service productivity? separation self-service scheduling mass customization automation

mass customization

The use of information technology to monitor and control a physical process is known as:

process control

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.

product, repetitive

Which of the following are all strategies for improving productivity in services? separation, self-service, automation, and scheduling reduce inventory, reduce waste, reduce inspection, and reduce rework lean production, strategy-driven investments, automation, and process focus high interaction, mass customization, service factory, and just-in-time process focus, repetitive focus, product focus, and mass customization focus

separation, self-service, automation, & scheduling

Which of the following is FALSE regarding repetitive processes? They have more structure and less flexibility than a job shop layout. They include the assembly of basically all automobiles. They use modules. They allow easy switching from one product to the other. They are the classic assembly lines.

they allow easy switching from one product to the other

The crossover point is that production quantity where:

total costs for one process equal total costs for another proccess