OM chapter 9 questions

List the steps in the communication process in order with the first step at the top of the list.

1. sender encodes a message 2. message is transmitted through a medium 3. receiver decodes the message 4. receiver sends feedback through a medium

What techniques can an individual use to communicate more effectively?

Avoid miscommunication due to gender and generational differences. Look for ways the message can be misinterpreted. Remember that all communication is like a presentation.

Crucial are discussions between two or more people where the stakes and emotions are high, and opinions vary.

Blank 1: conversations

Which of the following are useful tips for managing e-mail?

Do not check e-mails at all hours. Prioritize 20% of e-mails and defer the other 80%. Use folders and categories to organize your inbox.

True or false: Social media are all based on a single technology.

False

Media that is more rich results in which of the following outcomes? Multiple choice question.

Information is better communicated.

The steps in the communication process include:

Receiving the message Encoding the message Transmitting the message

What techniques can an individual use to communicate more effectively?

Remember that all communication is like a presentation. Avoid miscommunication due to gender and generational differences. Look for ways the message can be misinterpreted.

How can employees avoid the pitfalls of social media at work?

by creating social media accounts for personal and professional use by avoiding anything that may be seen as rude or embarrassing by learning the company's social media policies

How can employees avoid the pitfalls of social media at work?

by learning the company's social media policies by creating social media accounts for personal and professional use by avoiding anything that may be seen as rude or embarrassing

How can managers avoid miscommunication and ensure that employees get the intended message?

by paraphrasing and summarizing what others communicate by learning ways to handle crucial conversations by being aware of linguistic difference between women and men

Communication can be defined a transaction that is

circular

A performance-based index of an individual's abilities to effectively use communication behaviors in a given context is communication

competence

Which activity refers to the lost productivity resulting from the use of the Internet at work for personal tasks?

cyberloafing

Videoconferencing services are growing in popularity because they provide more visual communication than

e-mails. texts. phone calls.

It is possible to improve communications between the sexes and generations by:

employing a variety of communication media avoiding assumptions based on sex or age

What techniques can an individual use to communicate more effectively?

ending the presentation with a solution considering what the audience knows explaining why the subject matters

Communication skills that impact communication competence include:

nondefensive communication active listening nonverbal communication

Communication skills that impact communication competence include:

nonverbal communication active listening nondefensive communication

What aspect of conversational skills and habits do women focus on?

rapport and relationships

To enhance productivity, which tool may be used to collaborate and communicate with colleagues and customers?

social media

What uses web-based and mobile technologies to generate interactive dialog with members of a network?

social media

To enhance productivity, which tool may be used to collaborate and communicate with colleagues and customers? Multiple choice question.

speak to specific behaviors and situations be sensitive offer suggestions in a polite manner

Which of the following are needed for listening to take place?

the processing of information mindful attention

What is the main driving force behind the use of all forms of technology, including social media, at work?

to boost productivity

A person's linguistic style is used in which of the following ways?

to communicate intended meaning to assess other people to decipher the meaning of others' communication

True or false: A manager's behavior is one of the most powerful means of influencing others.

true

What are recommended practices for improving communications between sexes and generations?

Give credit to people for their ideas regardless their gender. Clarify any norms concerning communication. Use a variety of media based on the circumstances.

Which of the following statements about videoconferencing are true? Multiple select question.

It provides enhanced communication over e-mail and texts. It has a code of conduct for participating in meetings.

What is the last step in the communication process?

The receiver sends feedback to the sender.

When people communicate, they do which of the following?

They decipher the information they exchange. They take part in a process that involves two parties. They process the information they exchange.

Which of the following are elements in framing a presentation?

explaining why the subject matters ending the presentation with a solution considering what the audience knows

What are some examples of communication styles associated with women?

offering support conversational skills building relationships

The term linguistic style primarily describes a

pattern of speaking

Which of the following groups are more likely to communicate via digital devices?

Millennials Gen Xers

True or false: Establishing a trusting relationship with your boss may make you the "go to" person to fill in when needed. True false question.

True

When people believe they are being attacked or threatened, they become

Blank 1: defensive or defensiveness

Although it is essential, if not managed effectively, e-mail can be a huge drain.

Blank 1: time or productivity

Research shows that of men and women, tend to touch more during a conversation, showing warmth and caring toward the other.

Blank 1: women or females

What does the nonverbal communication form of touching convey?

caring warmth

Ending a relationship and talking to a coworker who has behaved offensively are examples of

crucial conversation

According to Deborah Tannen, linguistic style includes such features as:

directness word choice jokes

When a listener takes the time to decode and interpret a verbal message, this process is called: Multiple choice question.

listening

The capacity of a medium to transmit information and support understanding is called ______. Multiple choice question.

media richness

During coaching conversations, what can employees do to discuss problems with their bosses?

offer suggestions in a polite manner be sensitive speak to specific behaviors and situations

Discussions between two or more people become crucial conversations when:

opinions vary emotions are strong the stakes are high

What type of behavior is exhibited when people believe that they are being attacked or threatened?

passive-aggressive defensive

A person's characteristic speaking is their linguistic style.

pattern

The negative impacts of social media use by employees at their workplaces include: Multiple select question.

providing an advantage to a competitor losing productivity

What communication methods do younger generations prefer over more traditional communication methods?

texting devices instant messaging devices

Which of the following are factors that can affect the richness of a medium?

the media type the message's channel feedback's speed

When people are empathetic, they acknowledge the _____ of others.

thoughts feelings

A useful way of framing a presentation is

to think of it as a journey

Which of the following actions are needed to be empathetic?

using observations about others' feelings in communications with them noticing others' emotions