Operations Management (Exam 1 HW)

Which of the following organizations does NOT belong to the service sector? a. Ford Motor Company b. San Diego Zoo c. Southwest Airlines d. Costco

a. Ford Motor Company

Which one of the following statements is incorrect regarding globalization and globalization strategies? a. Globalization strategies could simplify the operations manager's job b. Globalization means customers, talent, and suppliers are worldwide. c. Globalization strategies could contribute to efficiency. d. Globalization strategies could add value to products and services.

a. Globalization strategies could simplify the operations manager's job

Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its promises? a. Reliability b. Competence c. credibility d. responsiveness

a. Reliability

Which of the following does not represent competing on response? a. based on providing uniqueness b. based on quickness c. based on flexibility d. concerned with reliability of scheduling

a. based on providing uniqueness

Which of the following does NOT contribute to OM? a. unsystematic processing of data b. information technology c. innovations from physical sciences d. other disciplines including industrial engineering, statistics, management, and economics

a. unsystematic processing of data

The father of scientific management is a. Henry Ford. b. Frederick W. Taylor. c. Eli Whitney. d. Henry L. Gantt.

b. Frederick W. Taylor.

A set of skills, talents, and capabilities in which a firm is particularly strong is referred to as a. key success factors (KSFs). b. core competencies. c. differentiation. d. experience differentiation.

b. core competencies

A set of skills, talents, and capabilities in which a firm is particularly strong is referred to as a. key success factors (KSFs). b. core competencies. c. differentiation. d. experience differentiation.

b. core competencies.

Which of the following DOES NOT increase profit by improving quality? a. improved reputation b. higher warranty costs c. flexible pricing d. increased productivity

b. higher warranty costs

Which of these is NOT an advantage of outsourcing? a. cost savings b. potential creation of future competition c. gaining outside expertise d. accessing outside technology

b. potential creation of future competition

Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? a. managing quality b. process and capacity design c. design of goods and services d. human resources and job design

b. process and capacity design

The American Society for Quality defines quality as a. the degree of excellence at an acceptable price and the control of variability at an acceptable cost. b. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. c. how well a product fits patterns of consumer preferences. d. even though it cannot be defined, you know what it is.

b. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

Competing on cost is a. concerned with uniqueness. b. based upon flexibility. c. achieving maximum value as perceived by the customer. d. concerned with reliability of scheduling.

c. achieving maximum value as perceived by the customer.

A strategy is a. the purpose for which an organization is established. b. a functional area of the firm. c. an action plan to achieve a mission. d. established prior to establishing a mission.

c. an action plan to achieve a mission.

The creation of goods and services is referred to as: a. formation. b. transformation. c. production. d. design.

c. production

The creation of goods and services is referred to as: a. formation. b. transformation. c. production. d. design.

c. production.

Which of the following is NOT a characteristic of services? a. Unique b. Intangible c. standardized product d. produced and consumed simultaneously

c. standardized product

Which of the following is NOT one of the three strategic approaches to competitive advantage? a. Differentiation b. cost leadership c. Response d. Innovation

d. Innovation

Which of these is NOT one of the basic functions of the management process? a. Controlling b. Staffing c. Leading d. Inspecting

d. Inspecting

Which of these is NOT one of the basic functions of the management process? a. Controlling b. Staffing c. Leading d. Inspecting

d. Inspecting

Which of these is NOT one of the 10 strategic OM decisions? a. Scheduling b. Layout strategies c. Managing quality d. Marketing

d. Marketing

A global network of organizations and activities that supply a firm with goods and services is referred to as a. production. b. operations management. c. business functions. d. a supply chain.

d. a supply chain.

Which of the following is NOT a reason why domestic business operations decide to change to some form of international operation? a. improve operations b. improve the supply chain c. improve products d. attract and retain local talent

d. attract and retain local talent

Competing on differentiation is a. based upon flexibility. b. concerned with reliability of scheduling. c. based upon low-cost leadership. d. concerned with uniqueness.

d. concerned with uniqueness

Which of these is NOT a disadvantage of outsourcing? a. loss of control b. risks may not manifest themselves for years c. negative impact on employees d. decreased logistics and inventory costs

d. decreased logistics and inventory costs

Which of the following is the Japanese term used to describe continuous improvement efforts? a. poka-yoke b. six sigma c. Kanban d. kaizen

d. kaizen

Which of the following is NOT a common TQM tool? a. Histograms b. check sheets c. scatter diagrams d. queuing models

d. queuing models

Which of the following is NOT one of the techniques for building employee empowerment? a. Build communication networks that include employees. b. Build high-morale organizations. c. Develop open, supportive supervisors. d. Eliminate formal organization structures such as teams and quality circles.

d.Eliminate formal organization structures such as teams and quality circles.