Operations Management Exam 2
An engineering drawing shows the:
dimensions, tolerances, materials, and finishes of a component.
What identifies components by a coding scheme that specifies size, shape, and the type of processing (such as size)?
group technology
Which of the following is NOT a service design technique used to increase service efficiency?
increase customer interaction
In which stage of the product life cycle should product strategy focus on process modifications as the product is being "fine-tuned" for the market?
introduction
A product's life cycle is divided into four stages, which are:
introduction, growth, maturity, and decline.
Reducing the complexity of a product and improving a product's maintainability are activities of:
manufacturability and value engineering.
The three major elements of the product decision are:
selection, definition, and design
A route sheet provides a(n):
sequence of operations necessary to produce the component.
An assembly drawing:
shows an exploded view of the product.
An assembly chart:
shows graphically how the product is assembled.
A result of concurrent engineering in product design is
speedier product development.
What type of analysis focuses on the ways in which processes can be designed to optimize interaction between firms and their customers?
PCN
What technology "builds" products by laying down successive thin layers of plastic, metal, glass, or ceramics?
3-D Printing
What percentage of sales from new products is indicative of industry leaders?
50%
Quality function deployment (QFD):
A) determines what will satisfy the customer. B) translates customer desires into the target design. C) is used early in the design process. D) is used to determine where to deploy quality efforts.
Which of the following represents an opportunity for generating a new product?
A) understanding the customer B) demographic change, such as decreasing family size C) changes in professional standards D) economic change, such as rising household incomes
What is the use of information technology to control machinery?
CAM
Manufacturability and value engineering has which of the following benefits? I. Reduced complexity of the product II. Reduction of environmental impact III. Additional standardization of components IV. Robust design V. Improved job design and safety
I, II, III, IV, V
Which of the following is TRUE regarding computer-aided design?
It is the use of computers to interactively design products and prepare engineering documentation.
________ is used to rank a company's products to determine which products represent the best use of the firm's resources, or, perhaps, to determine which products are to be eliminated.
Product-by-value analysis
Which of the following is true regarding value engineering?
Value engineering is oriented toward improvement of design.
Which of the following typically shows the hierarchy of components, their description, and the quantity of each required to make one unit of a product?
a bill of material
The hierarchy of components, their description, and the quantity of each required to make one unit of a product are documented on:
a bill of material.
Which of the following documents lists the operations necessary to produce the component with the material specified in the bill of material?
a route sheet
The Japanese method of organizing for product design features:
a single organization without subdivision or individual teams
Which of the following is TRUE concerning advantages of CAD? A) It provides accurate information flows to other departments. B) Most product costs are determined at the design stage. C) Design options are easier to review before final commitments are made. D) Virtually all products have their development cycle shortened.
all are true
Which of the following is an example of an external product development strategy?
alliances
Which of the following shows in schematic form how a product is assembled?
an assembly chart
A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketch of the ingredients and how they are arranged to make the sandwich. This is an example of a(n):
assembly drawing
3-D printing is an extension of:
computer-aided design.
value analysis takes place...
during the production process when it is clear that the new product is a success.
Group technology requires that:
each component be identified by a coding scheme that specifies size, shape, and the type of processing.
Which of the following would likely cause a change in market opportunities based upon levels of income and wealth?
economic change
The dimensions, tolerances, materials, and finishes of a component are typically shown on a(n):
engineering drawing.
At which stage of the product life cycle is product strategy likely to focus on improved cost control?
maturity
Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known as:
modular design
Which of the following product development strategies has the highest product development risk?
new internally developed products
Operations managers must be able to anticipate changes in which of the following?
product mix, product opportunities,the products themselves,product volume
Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a ________.
product platform
The analysis tool that lists products in descending order of their individual dollar contribution to the firm is:
product-by-value analysis.
3-D printing has proven to be particularly advantageous for:
prototype development and custom products.
According to PCN analysis, which process region includes process steps in which one participant is acting on another participant's resources, such as their information, materials, or technologies?
surrogate interaction
According to PCN analysis, service operations exist only within the area(s) of:
surrogate interaction and direct interaction.
A graphic technique for defining the relationship between customer desires and product (or service) is:
the house of quality
