OPMA 3306 Chapter 10
Which of the following are eligible companies to be considered for the Baldrige award?
Auditing firms
Failure mode and effect analysis is used in six-sigma projects. It involves which of the following?
Calculating a risk priority number for each possible failure
A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category?
Measure
Which of the following is an analytical tool used in six-sigma quality improvement programs?
Pareto Charts
Which of the following are not eligible to be considered for the Baldrige Award?
State highway patrol organizations
The dimension of design quality that concerns the sensory characteristics of the product is which of the following?
Aesthetics
Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories?
Analysis and Remember management
A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?
Analyze
Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable?
Appraisal costs
An analytical tool used in six-sigma quality improvement programs is which of the following?
Checksheets
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?
Customer focus
A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?
Define
The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?
Demonstrated outstanding quality in their products and processes
Design of experiments is a statistical methodology often used in six-sigma projects. It aims to accomplish which of the following?
Determine the cause and effect relationships between process variables and output
Which of the following is a dimension of design quality?
Features
Which of the following are basic assumptions that justify an analysis of the costs of quality?
Failures are caused
The dimension of design quality that concerns secondary characteristics is which of the following?
Features
An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?
Improve
Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?
Internal failure costs
Which of the following is not an analytical tool used in six-sigma quality improvement programs?
Pass charts
A cost of quality classification is which of the following?
Prevention costs
The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?
Providing feedback to applicants by the examiners
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?
Quality is free
The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?
Reliability
If there are 120 total defects from 10 samples, each sample consisting of 10 individual items in a production process, which of the following is the fraction defective that can be used in a "p" chart for quality control purposes?
The fraction defective = Total number of defects from all samples/Number of samples x Sample size = 120/100 = 1.2.
You have just used the capability index (Cpk) formulas to compute the two values "min [2, 2.5]." Which of the following is the proper interpretation of these numbers?
The mean of the production process has shifted to the left of the design limits
The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?
To help companies review and structure their quality programs.
Which of the following is not a category reported in applying for the Baldrige Award?
Use of statistical quality control tools
